SmartStyle

Terrible terrible terrible. Do not go! When I first arrived, the stylist was in the back room so I waited. When she finally came back I greeted her with a «Hi» and she mumbled something back. I said «how are you» and a short response «good». And that was it. So, no greeting the customer or asking what Service I wanted, I did the greeting part –as the customer! Then she acted like I was a complete burden to get a basic haircut. (Keep in mind I was the only customer in or around the salon). I should have known to walk away right then. So she shampoos and conditions my hair (with cold water, not letting it warm up first). And then too hot of water all while being rough and inconsiderate on my scalp. Then she quick dries my hair and we go to the salon chair. I have fairly long hair and said I want a «trim» off the ends so take off 1 inch. ONE! After being in such a hurry and pulling and tugging and cutting on my hair and no small talk to make it an enjoyable customer experience, she had taken about 3 to 4 inches off. What! So now I no longer have «long» hair. Only hair that took a YEAR to grow. Then with my hair sopping wet (if I squeezed my hair, a lot of water would have dripped out) she whips off the cape and says «okay you’re done». My hair was all over the place the way she had combed it and not offering to dry it (though i found out it was an extra charge once I asked). (So really, this is to the company— you’re going to let your customers walk out with messy, soaking wet hair???). So I asked for another dry towel so that I could towel dry my hair myself so my shirt didn’t get soaking wet. Then she offered to blow dry it for a few minutes because she could probably tell I was upset. Once I looked at the length I said it looks like 3 inches were taken off? And she’s like no I swear. Um no, it’s very obvious that actually 3 – 4 inches were taken off once I got home and blow dried my hair. It is so short and I am so unhappy with the service and terrible experience that I had. This was totally not worth the 5 bucks that I saved with the coupon. I am sorry for your future customers that may have to deal with an experience like mine. It was awful!