Sewell Collision Center of Plano

From start to finish this was an amazing experience. Brian Carlock was a real pro. He was the face of the company and could not have performed better. My car came out look looking fan-​freakin-​tastic! And to top it off they detailed it inside and out. I can’t say enough about my positive experience. I will recommend anyone and everyone to Sewell Collision Center of Plano!

So let me just start off by saying that I had my car taken in to this location two times. The first time was for the initial repairs needed after the accident. It was a side swipe which damaged the front and rear passenger doors, front fender and scuffed the front bumper. The fender and front door outer panel needed to be replaced. This took five weeks to get done.
When I got the car back, I noticed that the front door panel wasn’t smooth like the other side and seemed like it wasn’t replaced as stated on the invoice (not an accusation, just a theory). However, everything else looked as close to original as possible.
Nevertheless, I took it back on a Monday and asked for them to go over the door again. There was no hesitation and Brad was very willing to help. Sewell covered the rental through Enterprise this time around due to the mistake being theirs and I was told the car would be ready that following Thursday. This second time it took exactly eight weeks due to them taking five weeks of trying to smoothen out the door panel only to finally decide that it should be replaced again.
Regardless, once I got my 2015 Mazda 3 back, it looked great and matched up perfectly to the other side. This body shop lived up to the Sewell name and worked hard to make it right.
Thanks to the Sewell team, my car is back looking like nothing ever happened.

I took my car here as Geigo my insurance recommended this shop. I was rear ended.
I found the service here as bad as they come. They pride themselves on customer service and this is NOT the case.
I was promised my car in a week and that did not happen! I was not even called to say that they needed my car for an extra week. When I collected my car to drive it home, not only did it have grease marks on the outside, the inside on the back seats, it had bird poop on it as well! When I told Brad about it he said that it was JUST WASHED! He said he would personally see to the washing. Well, when it came back, it was not cleaned and still had the grease marks on it!
Brad would do a much better job if he did not tell small white lies which are very infuriating as well as insulting to my intelligence. He should just be honest about the time frame it would take to repair my car.
A shame because the guy who started Sewell was the one who wrote the first book on customer service! Their employees should be reading this book !

I am so disappointed at this body shop. My car sustained a minor accident, low speed, single vehicle hitting the wheel and bumper of a non-​moving truck. My vehicle was towed to this location which GEICO recommended on a Saturday morning. The vehicle was not even looked at until midweek the next week and the situation only worsen since that time. The shop kept finding more and more issues with the car, the door hinge was torn, the suspension had to be replace and only to be replaced again, the roof has a kink, etc. For a relative minor accident, my car is still in this shop for another week and a half. My car rental no longer pays for a rental car (30 days limit). There is nothing else that I can do. Walking to school is not an option for my son. Oh, I forgot to mention that the body shop representative (Brian) is not good at answering phone calls nor returning calls but Casey (front desk) is good at calling back or following up with emails.

They are very accommodating and helpful. They took care of two of my vehicles and I have recommended them over the standard dealerships.

Took my F250 there after my tailgate was stolen and some rear damage to my back quarter panel happened.
Worked with Justin there and he provided rest updates on everything going on and got my truck back to the way it should be in a week and half. Highly recommend this shop.

I am extremely pleased with the work done to my car.
I initially scheduled my repair with Crest Collision in Plano and needless to say my car didn’t even make to the parking lot due to the horrible customer service on the phone.
I called Sewell… They had everything confirmed and scheduled in 15 minutes.
I got courtesy updates every couple of days which I was impressed with.
When finished I walked into Sewell and had my key in 10 minutes.
Not to mention my repair looked flawless.
I would absolutely come back to Sewell Collision for every future repair. :)
I commend Justin H for his excellent customer service as well.

Not sure what happened with the other reviewer, but my experience with Sewell in Plano was spectacular! I was the victim of a rear end collision, and I went to Sewell for the repairs at the recommendation of the insurance rep for the other driver.
Michelle, the admin, and Randy, my account rep, were both wonderful to deal with. The repairs were completed in 4 days after dropping off my vehicle, and everything was completed as I expected.
I was in a big hurry when I dropped the car off, and I didn’t wash it like I had meant to. When I received my car back, it looked like it had been detailed on the exterior. The paint, windows and even tires were very shiny and glossy.
These people go the extra mile. I will definitely be using the Sewell dealership in Plano for any future body shop work my VW needs.
A+.

This place is the BEST!!! Their staff truly cares and strives for perfection. Me and my family have all taken our cars here for years and will never go anywhere else. I like that they keep in touch and give frequent updates so you are never in the dark about the status of your car repairs. I have noticed that compared to other body shops, they truly value my business and do everything in their power to make the most out of a bad situation after an accident. I always leave with a smile on my face and feeling 100% satisfied with the quality of work and customer service I received. The review prior to mine ought to be ignored!!! I’m certain that any incidents like that are few and far between, and are due to waiting on parts from out of the country or something completely out of their hands. Thank you Ken, Mike, Brian, and Jordan for always going above and beyond!

Sewell Body Shop of Plano has tried to deliver my car back to me on 4 occasions with the work being shoddy/​incomplete. The car was hit from behind on the tailgate. The compression went through to the quarter panel. On the first occasion, the quarter panel was obviously never fixed. With a new tailgate hanging on the car, the quarter panel stood above the tailgate by ³⁄₈ of an inch where it was pushed in from the accident, the bumper wasn’t on straight and the tailgate didn’t close properly. On the second occasion they bent the quarter panel back down and chipped the paint that they had just applied between the quarter panel and the bumper; they tried to pass it off to me with cracked and missing paint that showed primer! On the third occasion, I had AAA, my insurance take a look at it instead and he came back and said that the bumper still wasn’t on straight and the paint was rough from overspray. I am now up to the 4^th occasion that they have tried to get me take the car. DO NOT TRUST THIS SHOP! They look professional, speak professionally and have all the trappings of a nice shop, but they do absolutely horrible work and they will try to pass it off on you. The General Manager of the Body Shop is Mike Hatcher. I spoke with him on a number of occasions and his what-​is-​your-​problem attitude about the whole thing was made clear to me and apparently has been passed down to his body guys that work for him.