Samstone Auto Repair

Very happy with the service, communication and work done. They treat me well & the renovations look great!

I came into the Samstone on Coit and Parker for a dying battery and state inspection at 5:45. The manager came out to greet me after the initial tech came out, and invited me and my son to wait on the lobby. I said we’d run to the McDonalds next door for quick dinner, and he said no problem I’ll come over to update you.
I didn’t think anything of it, but 5 or 10 minutes later the manager walked next door to McDonald’s to let me know my battery needed to be replaced. He offered me a few reasonable options and didn’t try to upsell. Said it’d be 30 – 40 mins.
Only 30 mins later the tech came back over to say my car was ready– all the while my son got to play and eat some dinner. Great experience and I’d recommend.

Dropped off my vehicle for repair on a Friday before I went out of town. I told them I needed to pick up the the car on Thursday and when we get there it’s not ready. Needless to say 6 days later it wasn’t ready… Supposedly because they broke a part because they waited until theist minute. We waited for an hour for them to go and get other parts etc. Most of the employers were very nice and apologetic but one named Roger was extremely rude and I would have complained had the owner been there. As a business owner myself I was very upset and disappointed with the customer service.

Had trouble with the truck battery, was told we need to replace the connector cables. Went to Samstone and was greeted as soon as we pulled up, Vince offered to take a look. He poked around, cleared off some of the gunk and said we can just tighten the bolt. He did that for us at no charge and sent us on our way. We will always take our cars back there from now on, for all our needs. This place is great and Vince saved us a lot of anxiety, time, money and stress.

Worst customer service ever! I took my truck here wanting to support my local business. It was a simple repair, that with the correct parts should’ve only taken a few hours. They finished the repair 11 days later and lost my wheel-​lock key in the meantime. Not once during the 11 days did I receive a phone call updating me on the status of my truck. And when I contacted them about the status, I got the run around about waiting on parts.
I have no complaints so far about the quality of work done on my vehicle. It’s running fine, but I won’t be returning to Samstone

This is my second time to get my car serviced here (plano location off Coit road). I have never been so impressed by an auto shop. They got my car in right away and finished an oil change and inspection in less than 20 minutes! They didn’t try to sell me any services I didn’t need and honored my coupons (you can find great coupons online). The manager, Trent, is super friendly and helpful. He actually met me at my car the moment I pulled up and had two guys working on it within seconds!

This business has changed ownership. I do not recommend them anymore.

I took my wife’s Lexus 470 in for an oil change on a Sunday morning, the techs were friendly and helpful. I’m very busy and have been neglecting the maintenance, they took the time show me the cabin filters and air filters both were way overdue to be replaced. I had him replace the wiper blades and flush out the power steering fluid because It had been making a slight noise. The SUV ran much better after the maintenance. I’m glad they were open Sunday morning and will l definitely be back.

The listed number on Unilocal is NOT CORRECT! Please use the phone number on the company’s website, (972)596−6464.
The number listed on Unilocal is a private residence.

DO NOT GO TO THIS PLACE!!! If I can give 0 star, I would. THEY ARE DISHONEST!!!
I took my car there for state inspection. When my husband and I were waiting in the room and thinking they took longer time that they need, they came to the room and asked us to go see my car. We went there and they told me that my engine has carbon built up. They will clean it for us for 69.99. My husband told him that we will take care later and asked the guy if my car passed the state inspection. He said yes. We went back to the room. 5 minutes later, they told us that my car didn’t pass the inspection. the OBD is not ready. He said the battery may be dead and jumped back up. We told him that it never happen.
IT WAS BULLSHIT!!! My car is only 3 years old and has no problem at all. We get it passed inspection in other place. In other place, the guy said Plano Car Care shouldn’t open your hood and stated messing around the engine without customer permission. Also when they messed around the engine, it can make the OBD not ready. Whatever they did to my car, they intended to fail state inspection because I didn’t want to purchase their extra service for extra cost.
IF YOU WANT SOMEONE TO SCREW YOU OVER, GO THIS PLACE!!! I HATE DISHONEST BUSINESS LIKE THIS. I am failing complaint to good business bureau.

I passed by here for a much needed oil change for my husband’s car. Mike, the manager, was very helpful and greeted me with a smile. He pulled up my car to the garage and worked on the car immediately. Most of the time, whenever you go to these oil change places, they upsell you with other stuff and they seem insincere and pushy. Mike came by to tell me three things that may need to be changed eventually. He wasn’t pushy and he wasn’t rude. I’ve been to a lot of garages that have spoken to me rudely because I am a woman or thinking I would fall for their overpriced upsell. Mike thereafter just typed in what oncoming maintenance needed to be done. I am going to give this a five star because of the service and for doing a great job.

I love this place! I go periodically to get my oil changed or inspection when needed. They are super nice and quick.

An honest mechanic in Plano. Highly recommend. Work is fast and prices are great. Super friendly and free candy in the waiting room!
EDIT 3÷23÷13
Went back for my regular oil change. Noticed the friendly Asian guy who normally greets me isn’t there. Ask for my normal 7500 Mile Valvoline synthetic oil change. they say OK. I go to McDonald’s, as usual. At check out the guy gets an attitude with me when I ask why they are asking for my info again since I’ve been a regular here for 2 years then tell me they are no longer doing the Valvoline $ 15 Rebate any longer despite the fact that they are displaying a sign advertising it right there at the register. I tell him if the offer has expired they should remove the sign. He tells me he leaves it there because «it looks cool». Stupid answer.
As I leave I check my reminder sticker as i always do and see that they set my oil change interval to 5000 miles even though I specifically asked for a 7500 mile interval as required by my car maker. I return to the business to ask for another sticker reflecting the correct mileage. The guy starts to tell me he «can’t do that». Sorry dude I’m not an idiot, Yes you can do it. He prints me another sticker and puts it on the windshield. As I’m getting in the car I ask if they are under new ownership or something and he says yes, they changed owners in October. That explains the mediocre service and attitude.
Also tried to sell me a cabin air filter for $ 50. They are $ 16.99 on
. That’s a pretty good mark up I’d say. Nice try, buddy. What you don’t know is that I’ve been a mechanic for 30 years and the only reason you are doing my oil change is that I have better things to do with my time.
I will not be back.
Owner,
If you are reading this you might want to talk to little big man running your store and let him know that you don’t keep customers by being argumentative and telling customers you «can’t» do something. They might just go home and give you a bad review. Don’t assume everyone who comes in is a soccer mom type who only knows how to put gas in the car and drive it.