Pep Boys

I have been using this location since 2003 and I would give 5 stars but in the last few years, the service has been pushing higher cost solutions to simple problems. Only a few of the regular mechanics are still there and the only reason I still go there. They diagnose the problem and will discuss different remedies, instead of slapping you with dealership pricing. When I noted to the mechanic that alot of the old mechanics were gone, I was told that corporate had changed their pay scale for mechanics and that they now get a low scale + percentage on services rendered. Way to go corporate, great way to reward dishonest or unskilled newbies and lose customer loyalty. Take care of your Mechanics so they can take care of their customers.

Impressed with the service I received this evening. Ted ordered tires for me earlier in the day for them to be placed on my vehicle that evening. The staff kept me continually informed of the progress on my vehicle. I also had headlight restoration done and was exceptionally pleased with the results. The wait was a bit longer than I expected however all in all it was a very pleasant transaction. I plan on having additional services completed at this facility in the near future. One suggestion would be to have a refrigerator that offers cold bottled water to customers that are waiting. Very pleased with all service receipt from Ted, Germaine, and the rest of the staff and hard working service crew that worked on my vehicle thank you I will be returning!

Today 5÷6÷15; Took in my car for repair (Passenger window (automatic) wasn’t going up. Paid $ 47.43 diagnosis fee only to be told that parts and labor would cost me $ 457. I said not at all as I know the cost of it an estimate from anywhere between $ 180 – 280, so I told them I’d prefer to take it to the dealer. I take it to the Chrysler dealer for $ 457 they fixed the Window Master switch, Replaced my back right bulb & did Fuel Injection. I thought the Chryler Service Auto Dealer was going to be more expensive, I was totally wrong. Pepboys… highway robbery in broad daylight, style up otherwise you’ll loose a lot of customers for over quoting. Women research this services these days before they are lied to. Glad I did not fall for your cheap steal. Learn from me! Do your research people.

Issue getting fix but still paying extra of what should of been fix before

Terrible, spent 1000.00 over two weeks and had truck towed in by them 3 times.
Finally they called me and said they could not find the problem.
I took the truck home and popped the hood. In less then 30 minutes I found the short.
Interesting. It was front top wire harness
Holder.
I am note experienced with this stuff.
Next trip. They charged me 270.00 to install 2 front rotors. 195.00 for 2 front rotors.
They where replacing the front brake pads!!!
And working on the front end at this time.
1,085.00
I still had to take the truck elsewhere to
Have the upper control arm bushing replaced. (They replaced the control arm)!!! And mentioned it took 3 guys to do it.
Over priced and incompetent.

When the battery on my 2009 Honda Fit died, I was able to find a replacement at Pep Boys (several other places did not stock them) and they were able to install it the same morning within an hour. They were pleasant on the phone when I inquired about a quote and got me back on the road as quickly as possible.

Where do I start. Ordered tires 2 times and they never call me when they get in. I have had the car here 3 times for a warrenty on the alignment and it gets worse every time. It seems the people working here don’t care about anything. I will gladly pass them on the street and drive to discount tire from now on. Discount tire is cheaper anyway.

Pep Boys is just a great company, they stand by their promises more than any other car company I’ve had to deal with. My primary experience with them was when it came time to replace my tires and we shopped around for the best deal and found it here! I got the road hazard warranty and since then I’ve had to use it twice! Both times I didn’t have any issues with them, they were courteous and polite and relatively quick for car service!
They just lose a star because they have the worst waiting room! Uncomfortable chairs, no coffee/​drinks, the Wi-​Fi doesn’t really work, and I can’t even recall if they had a TV or anything. When you’re having to wait for an extended period it would be nice for them to spend a little money on making it a decent waiting room. But I’m probably just being whiny!!!

Avoid at ALL costs! Pep Boys now has capability to make online appointment. Unfortunately, It means ABSOLUTELY NOTHING! I arrived for my oil change 10 minutes early and asked how long it would take and they said 30 minutes. 45 minutes later they hadn’t started, and they had the nerve to tell me that someone came in, without an appointment, and it was taking longer than they thought. Appointments and even their word mean nothing! It was funny too since two mechanics were just standing around the service desk just shooting the breeze with the three service advisors who had no customers. (One was playing with cell phone.).
Incompetent and unprofessional.

I see great reviews and poor reviews for this business. Please allow me to relate my experience.
First, I know a lot about cars, or more specifically most parts of cars. I just don’t have the time, tools or facilities to do my own repairs anymore. Now, while I know engines, transmissions… Etc… I don’t know suspensions and steering. Apparently these guys do.
My 10 year old car needed an inspection which I was pretty sure was going to require new tires. Through research I found the best price on the tires I wanted at this location. During the service setup at the counter a front end alignment was offered. Not pushy salesmanship, just an offer. I decided to do it.
To get to the point of this review, the expected work was performed on time with no surprises and when I drove the car away I was very pleasantly surprised at how well it drove.
This is the third front end alignment I’ve had on this car. First two helped but this one is different. As I said, I don’t know steering so I don’t know what they did to make this one better but it is better. Is this better work by Pep Boys or illuminating shoddy work by the previous two shops?
Can’t answer that… I can say this… Fair prices, treated well, service performed as expected and on time. I’ll be back.

I happened to have purchased from Pep Boys 4 Cooper touring tires. My son had a flat and I asked them to fix the tire or replace it. According to the bill they replaced the tire; but it went flat again. When I brought it back to them they plugged it and again at 2am in the morning I had to rescue him from a flat tire. All this in one month!
I then took my car to my mechanic (Allison’s Auto Care) where he found there were NO NEW TIRE installed since they all had the same wear tread. He told me because of the patch the tire sensor light was activated and the tire needed replacing and should have been replaced THE FIRST TIME!
When I went back up to this Pep Boys to explain what had happened they told me they would get me another Cooper tire for another price; but I DO NOT TRUST THESE PEOPLE ANYMORE AND WILL NOT DO BUSINESS WITH THEM EVER AGAIN!
You have to trust the people who take care of your tires or you will, like me, be caught twice with flats at ungodly hours. They have lost me as a customer and I warn others BEWARE!

This place is great! Went here for an oil change and the guy at the counter was great! Amazing service and even saved me a few bucks. I was in and out in less than 25 minutes with a full oil change, tire rotation and a few other check points they did!!!

This place had the worst service I have ever had at a retail outlet. This guy Chris apparently was mentioned on here already. Real attitudes here, stay far away from this place.

Had all four tires replaced — best price I found in town. When they went to align my car they discovered a damaged part in the steering linkage that was the cause to the heavy and uneven wear to my front tires. They explained everything is layman’s terms and suggested ways I could save money on the repair. I did not feel like I was getting scammed. They were polite and genuine and even went to the extra effort to make sure I knew what to do to get my rebate on the tires. I will go to them for service in the future.

Went to get a battery. Had a $ 20 coupon from their web page. Manager Chris scanned and input sku but system rejected it. He would not override and give the coupon. Claimed the battery was a service. I pointed out the $ 16.99 installation fee was the «service». The web page actually showed a photo of their battery On the coupon widget! Had to call corporate (who were very nice, but 6 minutes on hold to get a human to talk to). Even after corporate said Chris had the power to honor the coupon, when he called back, he first offered $ 20 off a future service. After me again arguing the $ 20 off was already owed, he abruptly said, «come get $ 20» and hung up. I will gladly pay more elsewhere to avoid hassle and poor customer service. The friend with me said she had to file a complaint against them for not performing the work she went in for, yet they charged her for. Avoid this place like the plague!

I’ve never had a chance to stop at this location before, but I was in search of some tire mats for my garage. These stores are a little hard to find since there are only a few in Dallas.
I walked in and it was pretty slow. I told the saleswoman at the front what I was looking for and she led me exactly to what I needed. I had been striking out at the other places I tried.
I know I said it was slow when I walked in, but the second I was ready to check out, all 7 people in the store headed to the cashier all at once. Unfortunately, there was only one person with an open check-​out because someone else was doing a product return on the other open lane. It would have been nice to open a third lane since the one guy’s return was taking a while.
In any case, the saleswomen offered to sign me up for their free reward card. I would have passed but she showed me the brochure that said the program offered free tire rotations, flat repair, break checks and «check engine light» evaluations. I don’t know that I’ll drive all the way out here for that stuff, but it can’t hurt to have it (free…why not?). I can’t speak to the experience of using their service department, but I’ll definitely write a follow-​up if I ever do.