Parkside at Legacy

Let me start by saying, don’t let the outside of this place fool you. Yes they look pretty and descent but I would NEVER live here. We stopped by this weekend, and the moment we parked, we had a bad feeling about the whole place. First off of, this is an apartment complex. I am a dog lover but the moment I stepped out of our car, we noticed a 100 lb German Shephard across the street so we thought that was odd as complexes usually have breed restrictions of course for the safety of people but also because quite frankly, big dogs need space to walk around, etc. Smh. Walked in, wasn’t greeted until we sat down. My husband and I are young, in out 20s so we usually don’t get too bent out of shape. People are walking in and out, and one of the workers, a white lady who was dressed in ugly, fur looking vest and looked dead. She also had an unplesant loud ugly voice and was coughing all over the place. You could tell she was sick or didn’t care about how she looked. When we finally got called in to her office, we mentioned we had seen some discounted apartments. She corrected us saying they weren’t available only to next say there was and she must have looked passed it. Didn’t apologize. She then finally gave us a tour, didn’t say much nor did she walk around with us. Needless to say, towards the end, is when she treied to pressure us to move in. Her behavior was disgusting and the apartments looked crappy inside and we noticed the paint was peeling. Don’t know if her behavior was because we were minorities or young but whatever the case, my husband owns two businesses. We will be happy to pay $ 2,000 for rent plus anywhere else! Never judge a person by the outside because they most likely making more money than your whole office staff put together. Thanks!

Don’t live here.
Facilities are sub-​par & management is as unresponsive as a corpse. Specifically, Nina. I’ve complained to her multiple times, regarding unruly neighbors, and she has yet to make any changes. She just makes excuses. The courtesy officer is a myth. Parking after 7 pm is a joke unless you want to pay for a reserved parking spot. People like to party and yell/​talk in the middle of the night. The locks on the doors for the apartment complex have been broken for months. Been here for almost 2 years and this place has gone downhill.

When I first moved into the property I was a little disappointed with managements lack of commitment to problems that were going on and with the constant changing of staff members. After living here for a little over 6 months I have actually grown to love the property and the new management seems to be taking an initiative to fix problems promptly. I have to say that despite the few problems I had the beginning, the new staff is extremely friendly and goes above and beyond to help you. The biggest sell for this property has to be the fact that they are so close to the Shops at Legacy, it provides you just enough distance from the chaos, but it’s close enough to walk to.

Overall living at Parkside at Legacy has been a great experience. My biggest reason for moving here was that they had no breed restrictions on dogs in such a GREAT area! The only down side is that the office is usually very busy. Summer, who seemed to be all residents’ go to person at the office no longer works there and the customer service has since took a real hit in the office but aside from that living here is as close to perfect as they come. Being in close proximity to the shops, tollway and nightlife makes up for most issues that typically arise living in an apartment community.

Really expensive community!!! can hear your neighbors walk talk and pretty much do everything else.
management is decent, but are always late to respond to request.
Pity really since this community has lots to offer around it.

Noisy as hell. Used to be OK but within the past 10 – 12 months, noise pollution during the day from inconsiderate people on their patios and late late at night, neighbors literally either partying at 2−4am or lovers fighting and pounding on doors or yelling to get back in. No security patrol. Definitely looking to rent a house till I buy one

These apartments have serious management issues and it makes it an unpleasant experience to live here.
I’ll preface it– they recently hired a new leasing office manager, Summer, who is very helpful. However the office is so understaffed they are unable to help you with anything and will never once answer the phone so you better make time to go see them during office hours if you have an issue. Usually, they are so hammered with people trying to tour the place that they don’t have time to help people that are already living there.
Moving in awhile ago I found them to be dishonest. They told me my apartment would be done with a renovation when I moved in and it wasn’t done for about a week after. This meant coming home on a Sunday to find a nice man doing my backsplash at 830 pm. Not sure why they couldn’t have done it earlier in the day, but ok not a big deal. I’m a night owl. Meanwhile, I was having to chase them down at every waking moment because they refused to keep me updated on their progress and they will not answer their phones when you call– keep in mind there were other issues that needed to be fixed than a backsplash. Obviously that’s not a big deal.
Just had a maintenance issue today and after being told by the offsite phone operator that they would take care of it right away, I waited for about an hour– maybe two– and held off on doing my errands. After finally calling again I was told they would not be seeing my issue today because it’s not considered an emergency. Ok, no big deal but I would’ve preferred that they had tell me honestly before hand so I could’ve made other arrangements and done other things with my weekend.
The fire alarm went off last Sunday at approximately 6:00 am and required the fire department to come in and turn in off. I got back into the complex around 6:20 am. I’ve been told by my neighbor that this is common, especially during the winter (which I have not lived here for yet). I’ll see if I can provide an update on that later.
Packages are an issue: they are often dropped off at the front desk so you have to go pick them up at the office when they are open. Nobody is there to assist you with finding your package which is (hopefully) located in a closet which houses all of the packages for the complex and is often difficult to sort through. Plan on about 5 minutes just to locate your package in there.
Now, the apartments are great. The location is fantastic. They have multiple pools and two gyms so there’s a vast amount of amenities. The cabana pool is a huge party during the weekends which is pretty fun. Also the dog park is great and the people are friendly.
Unfortunately, this place has so many issues that I will not live here after my lease is up– it is like a part time job dealing with them. I gave them two stars because the leasing office manager is good and they have a lot of nice amenities. But otherwise the place is bad.

Many places in the great city of Plano, TX are in my opinion a suburban nightmare however, there is this little gem I have found in north Plano located off the Dallas north tollway and 121, called the shops at legacy. Close to major highways, a great shopping mall, and my personal favorite inside the shops are all the great restaurants and bars you could ever ask for. Yesterday I decided to call this place home and moved into Parkside at Legacy. The beautiful Ms Summer found the perfect apartment for me at the perfect price next to the perfect Cabana Pool.
I would recommend this place to anyone that wants an uptown feel, without having to live in the city.
5 out of 5 stars in my book

From the first moment I visited the leasing office I felt that Parkside would be my place. This is my second year now here, and I can only say I’m more than happy about my choice!!! It’s close to everything I need. I love this place. And, last but not least, my agent, Summer, is always extremely helpful and professional. 5 STARS!

If you have an emergency maintenance request, good luck. Their new staff and management has provided no new phone number for you to get to. Im not talking for a week, its been 5 months. No one answers your calls either during office hours. No one cares about you. I moved in to my new apartment and not one maid had even touched it. Vacant for 10 days and not one staff member got it move-​in ready. There is no one for you to trust or turn to here. I had a plumbing leak for 4 days and finally was able to reach maintenance on a monday when they opened. There is no parking unless you want to pay these money hungry people per month for a reserved spot. This place has gone down hill since 2012. Luck to all who wish to live in parkside at legacy.

As someone who located to the Plano area from out of state, Parkside at Legacy has upsides and drawbacks. I found the leasing staff to be very helpful and responsive when I was moving from 1,500 miles away, but there’s a lot of turnover within the office. Parkside offers fitness classes, two gyms, a dog park, 5 – 6 pools and social events each month for residents. Additionally, there’s an online portal for paying rent or requesting maintenance. The apartments are also located right off the Tollway and close to several restaurants and stores at the Shops at Legacy.
As far as drawbacks, I live on the first floor and have to park way up on the 5^th floor of the parking garage whenever I come home past 7 or 8 PM. Also with living on the first floor, I can hear every noise that the two young children make in the apartment above me. There are drunk kids making noise in the swimming pool after the bars close around 2 or 3 AM every weekend.
All of the packages are sent to the leasing office, and I’m regularly unable packages for anything I order online, even if I make it to the leasing office before they close, since it is usually disorganized. Two of the maintenance requests I’ve submitted have never been addressed or resolved. Lastly, Parkside markets itself as a pet-​friendly complex but charges a pet deposit, a pet fee and pet rent, and there’s still quite a bit of dog poo around the courtyards.

My son moved into a brand new apartment at Parkside at Legacy in November of 2012. His address was 5745 Bozeman, Apartment 8138. After moving in, he was constantly sick with allergy type symptoms. In January of 2013, he realized why. There was a three foot by three foot patch of black mold in his apartment behind the water heater in the closet. He immediately moved out of the apartment. Apparently, when the apartments were built the plumber did not cap (don’t know exact term) the pipe in the exterior wall (the mold was inside apartment on exterior wall) and it had been leaking for quite some time. Management was not helpful at all and I do not think they notified the other tenants of this situation. My son lost many thousands of dollars of his things and the dry cleaning bill alone was over $ 700.00. Unfortunately, his renter’s insurance policy had a mold exclusion.

Parkside at Legacy is awesome!!! It’s clean with gardens, benches, water features, and dog parks, located both within the complex and outside in walking distance. It is very close to shops at legacy which has a wide variety of shops, bars, restaurants, etc. There is also a lovely fountain nearby as well as a lake.
Evening walks became a ritual while living here and there was a convenient store close by as well. I felt safe and comfortable and the neighborhood was always so clean and inviting. My apartment had upgraded appliances and included a shower and a large bath tub. The kitchen/​laundry area was a bit narrow and small but other than that, it was perfect.
I did not like the fact that I had to have pool bands in order to use the pools and my building didn’t have a lounge/​office area so that was also disappointing. The office was always busy so it was annoying to sometimes get assistance with something when everybody was assisting new customers.
Whenever there were issues, maintenance was always quick and efficient. Since the apartments have hardwood floors, sometimes neighbors were heard above but it was generally quiet most of the time.
Overall, this is the best apartment complex and area I have lived in thus far. It was indeed a pleasure to call this area my home after a stressful day at work. Very relaxing and entertaining.

First of all, my husband and I visited this place a week ago to check out the area and loved it. We were really looking forward to living here. We loved the atmosphere and community vibe. But ever since our several attempts in contacting management, we have crossed it off.
Completely horrible customer service. My husband and I have been trying to contact them several times about their apt availability in which we either got an excuse to call back or them randomly answering then hanging up. Never in my life have I ever experienced such irresponsible, obnoxious staff. Complete turn off. I have no idea how they have such high ratings with the management like this. We have moved on. Not worth the effort.

I lived here from 2011 – 2012 and was bummed about moving out. When I signed my lease I was working right there in the Legacy area so I could come home for lunch then go back to work. Had I not taken a better position that was in downtown Dallas, I’d probably still live at Parkside. I had a month and a half on my lease still when I started my new job in downtown Dallas and the commute from far northwest Plano (in spitting distance to Frisco) to downtown Dallas each workday was expensive and by the time I got to work, my nerves were usually shot.
My apartment at Parkside was affordable. I had a good sized studio apartment that was pretty roomy and I only paid $ 765 per month. The few times I needed something fixed, it was fixed right by the time I got home and fixed right the first time. The staff was very friendly, and the office kept convenient hours. The pools were amazing, and there were always activities each month that the social committee planned. I knew a good amount of my neighbors and we all got along really well and looked out for each other. I was sad to move out of this complex… it had felt like home from the minute I moved in. I never came remotely close to being as happy in the the complex I moved to upon moving out of Parkside at Legacy. It paled in comparison. Parkside was just a great place to live and call home.

Best apartment I’ve ever lived at!

Great place to call home, indeed. Las Vegas style pool and two story gym, I’m in! Management team is responsive and genuinely nice. Rent is pricey, but what isn’t here in the Shops? Happy to call this place home.

Vegas style pool with cabanas to keep you cool in the summer heat. Saturdays are great days to go if you want to people watch. No glass bottles. Make sure you have a friend that lives here to get access as it’s VIP style so they are watching out for the randoms.

This is a wonderful, urban property located in The Shops at Legacy. The urban lofts are great living spaces, pools are like a country club and the gym is reminiscent of a health club. Tons of places to eat and imbibe at, such as Ra, Capital Grille, Bob’s Steak and Chophouse, Sambuca 360, Pepper Smash, and the Starbucks is fab… you will not run out of fun here.
The staff is wonderful and have been here for years. You can COUNT on them to always come through with remarkable service.
The rental rates are inline with the venue. Worth the price.
It is a highly desirable place to live. DFW Airport and Love are easy access for business travel and the weekends here are a blast. Lots of friends to be made and fun to be had.
You may have to wait at the office for a bit, there is a reason… high demand and worth the wait.

This is just a review as someone who walked through.
I really liked this place. I think it was around $ 899 for a one bedroom with balcony and garden tub (I think) and then whatever special they’re offering might bring it lower than that. It had maybe four or six pools on the property that it shares with Northside.
Northside and Parkside are owned by the same company, so the residents get access to the different pools, clubhouses, and gyms on each property (which is cool because I liked the pools at Parkside better but I liked the gym better at Northside.)
Big Mike in the office was really friendly and helpful in answering my MANY questions.
I feel that parking shouldn’t be as big of a problem as those across the way nearer most of the shops of legacy, but then again, I’m not renting here (at least yet.)
I think pet policy was very friendly– there’s a LOT of dogs around here. Even big ones like great danes and such. I think this is one of the only places that I saw who didn’t do the breed specific– they just want your dog, obviously, to not be aggressive or have issues.
On the other hand, I think they have $ 300 non-​refundable, plus another refundable deposit, so that always sucks, especially if you have a very well-​behaved dog or cat who’s not going to leave any damage.