Ortho Texas Physicians

I went to see Dr Desai for a foot issue. The doctor was fine.
I was told I could purchase a shoe insert that might help and they were $ 15 at the office. Because I know how these things can go I specifically asked the receptionist if this is all I would owe other than my copay. She confirmed and I reiterated that I did not want to receive a bill for this later and that I wouldnt buy the insert if it cost more and she assured me that I wouldnt.
Wouldnt you know, multiple times a month I am sent bills asking me to pay $ 75 for a shoe insert that would cost $ 8 at academy.
I called the billing department and after multiple conversations and even after they told me to write a letter to request that the payment be removed, they still called me saying that I needed to pay the additional amount 5 months after I had 1 office visit.
It is pretty sad that these people scratch and claw for money from their patients after misrepresenting to them what they owe. They dont understand that they got the extra pennies, but lose a customer for life. I will not go back because of this, no matter how good the doctor may be.

I am currently a patient of Dr. Glogau. I suffered a traumatic injury to my ankle & lower leg and was referred to OrthoTexas by a friend. Rather than have a random dr. in the ER operate, I scheduled with Dr. Glogau. My appointment was extremely timely and my surgery went very well. I’m currently using the OrthoTexas physical therapists and continuing to see Dr. G. and my recovery has been simply remarkable.

I was a patient of Adam Kouyoumjian, DO. The Frisco location’s office staff is rude. Every person I delt with at the Frisco location, except the doctors medical assistant Stephanie and his PA Steve, was completly rude. They nickle and dime you for everything! They charged me $ 15.00 for completing my STD/​FMLA paperwork. After I paid the $ 15.00, they lost a portion of the paperwork and wanted me to pay another $ 15.00! I was told at my final post-​opp that I had a credit on my account (back in May, 2012), when I called today to see when I would be expecting a check, they told me I had a balance! The doctor was extremely late to every single appointment. My first visit, I waited 77 minutes over my appointment time before he came in. Then he spoke to my roommate the entire time and barely acknowledged me. Second visit he was 93 minutes late past my appointment time.
I would NOT go to this Doctor/​Facility if this were the only option I had. I reccomend shopping around before committing to this lengthy headache… dealing with their lack of customer service and ethics is mind blowing! I truly felt like a number, not a patient by name here.