Midas

I’ve been here 4 times and staff is very friendly and honest! Every time I’ve been here there’s a different person and each one of them has provided excellent customer service. I recommend this place to everyone. Will continue to come back as long as I live in Plano.

Walked in about 9:15 for an oil change and tire rotation. There were several cars there, I assumed it would be busy inside but it was empty. Had a decent bathroom, complimentary coffee (which I didn’t try because I’m not much of a coffee drinker), and plethora of magazines on the table. Waited a few minutes before the guy showed up to take my car then I left. I was really surprised at how quick the service was! I think it was only 30−45min later the man called and said my car was ready. Awesome! Went in picked up my car and was on my way, great service, just wish they kinda explained what the marks on the paperwork meant and what the car needed. But besides that I think I’ll be coming back for my routine services.

1 oil change in front of me and the mechanic told me I’d have my state inspection done in the next 20 minutes. I walked across the street, noticed my car had never moved from the spot I parked, and call the shop 35 minutes later to check if they were finished. They still had not finished the oil change and said it would be another 10 minutes. DO NOT go here for a simple state inspection! It will take you Literally an hour! #WasteOfTime

I took my car to Midas on Saturday for an oil change and was told my trans coolant line had a leak and Philip asked me if I wanted them to replace it. He also told me the previous shop that changed my oil stripped the oil plug but he rethreaded it for me at no cost. I declined the fix to my hose leak and paid for oil change and left. Next day had about 1 quart of oil on driveway. Spoke to the manager, Charles, on Monday in person and he said that according to receipt I declined the drain plug. I told the manager I was not offered a drain plug. The manager said he would contact the owner and get back to me. It is Wednesday, no response from the manager so I took my car to to another shop and have confirmed that there was no trans coolant leak and that now I need a new oil pan, plug $ 436. Don’t trust Midas. Dishonest and obviously show no concern for their customers. Update. As of 8−18−14, still no response from Midas management. 2^nd update. As of 8−28−14, still no response from Midas management.

These guys are great! They remember me every time I go in for an oil change or any kind of service. They’ve always worked with me and never try to push on unneeded stuff.
I had a part go out in my power windows once and bought the part myself and had intended to repair it. Got the door panel off and simply wasn’t able to remove the bolts myself without power tools. Took it to Midas and they used my parts and simply charged me labor.

These guys are great!!! Charles and Caleb were the two guys I had interaction with twice! Each time they were polite, professional, honest, and great work. Great price and just good guys. I defiantly trust them with their recommendations and work they do. They do the right thing unlike most shops. If you need work done or need something installed check these guys out. I’m pleased.

This is a great place that doesn’t try to take advantage of you. They walk you through everything but don’t try to push an extra sale. Good service and they got me out quickly.

I love these guys. They are fast and efficient and friendly. They always remember me by name. I usually just get my oil changed or inspection done but they always check over my car and give me a heads up when I need to have my husband check something out but never pressure me to have a service done by them.

I always wonder if I’m getting taken when I take my car in. I drive a Mini Cooper, and repairs and maintenance can get crazy expensive. Two places I’ve taken my car to have exceeded my expectations, and this Midas is one of them. I booked an appointment online, and the owner emailed and called to confirm. They fixed my brakes and gave me estimates for several issues I knew about and didn’t know about. One thing I asked the owner about – a very expensive issue – he managed to repair instead of replace my oil pan. The two times I’ve taken my car here, I was treated kindly, professionally, and things very clearly explained to me. I’d confidently recommend this shop to anyone.