LensCrafters

2.0 star rating
2÷7÷2016
Overpriced with poor service, if you can get any. Don’t go in without appointment-​typically 5+ customers for every agent. If you like higher priced frames, they have a good selection but difficult to get someone to wait on you. About 20% higher in price than similar stores and 33%+ higher than one line sites.

I live in a smallish town in West Texas and went in to get new glasses at this location. I got new glasses and sunglasses about 6 days before my wedding. They said they would be ready that day (amazing because I ALWAYS have to wait — I’m blind and they usually have to special order, but I digress) but when I went to pick them up, I couldn’t see out of them. Things weren’t sharp and it was giving me a headache trying to focus. The manager asked that I wear them for 24hrs to see if my eyes adjusted and to call her if not. The next day I called and she offered to set me up with the eye doctor next door to get a second opinion on my prescription. She set me up an appointment and then offered to reimburse me the cost to make sure everything was right this time. They re-​did both glasses in an hour and I was good to go! I really appreciated the manager helping to make the situation right even though the fault was of my small-​town eye doctor for messing up my prescription. I highly recommend this place — all of the staff is wonderful!

I haven’t been to the eye doctor in about 4 years… and my eyes were bothering me like crazy so I finally gave in and scheduled an appointment. The receptionist was great with working with me on the best time and even with calling just a few days before my appointment… their schedule seemed pretty open. She cleared my insurance for me and I was good to go.
I came in 15 minutes early, filled out the necessary paperwork, and I was seen right on time. Dr. Chait examined me and she was very pleasant. Fun, funny, and she made me feel comfortable with answering all my questions and concerns. The appointment didn’t take long at all that I decided to go next door to look at glasses.
Edith helped me out with looking at frames that I liked but also giving me tips on what would look best on me. She wasn’t pushy and definitely saved me so much time in picking out a pair! I ordered a pair of Ralph Lauren’s and she gave me an estimate of 7 – 10 business days that they will be ready. Not even 7 business days, I can get a phone call saying they are ready. An employee made sure I tried them on and she even made some small adjustments so that my glasses stay put on my face.
I will continue to visit them in the future for all my eye needs!

I went in because I saw that there was a discount going on of 50% off with a frames purchase so I went in because I’ve had my glasses for over 6 years and I thought that it was time for a change.
I came across these beautiful Burberry glasses and when I put them on, my gf said that I looked «smart and more mature looking.» Of course that made me feel great about myself so I inquired as to the price and if my Aetna insurance covered some of the cost. It covered all of my lens fees, I would just have to pay the cost of the frames. It turned out that my insurance would save me a lot more than if I used their promotional discount!
They told me to go next door to schedule an appointment with the eye doctor and they placed my frames on hold. They also raved about how amazing they were next door. So we walked inside and were met with friendly faces and scheduled an appointment for the next available, earliest time, Monday at 10 am since it was a Friday almost at closing time.
Monday morning, I get there, the front desk lady was nice and liked my name, Ace, and we chatted about it and she was very helpful when it came to filling out the paperwork. I go in, do standard letter readings, and I get my eyes dilated. Eye exam was only $ 42 after insurance. Blurry for a few hours but I had nothing else to do that day but wait.
I decided to go back and purchase the Burberry frames that I wanted and check how much it would cost for some prescription RayBan wayfarer sunglasses. It took 2 hours to finish my lenses but it was worth the wait! I was super excited, too. All in all, it was only $ 400 for my glasses and my sunglasses. Incredible! I was so pleased with the lady that helped me check out my glasses, she was funny and pleasant to talk to.
I will definitely come back, the staff here could get backed up, but at least you know they are providing excellent customer service!

Excellent customer service! You might have to wait a bit depending on what day/​time you arrive, but its worth it!

First off, I didn’t actually get my glasses here. I had already purchased them from an online source, but needed my Pupillary Distance measurement before the online company could complete my order. I called Lens Crafters and explained the issue to them and they were nice and helped me out. No guilt about not buying from them, no lectures, just great customer service from friendly people. For me, customer service is 90% of why I shop where I shop.
It may be a while before I need glasses again, but they are getting my business next go-​round.

This is my favorite LensCrafters! They are always very helpful, and adjust my glasses promptly and correctly. The manager is the sweetest woman and I can be in and out in less than 10 minutes. I highly recommend going here!

The worst customer service! Go to stonebriar.