Instyle Nails & Spa

Came here with a friend on a whim for a girls day. We both got aromatherapy pedicures. I added shellac manicure, while my friend opted for a spa manicure.
The gentleman who worked on my hands was fantastic. Very attentive and precise. My nails (which were in some dire need of help) look wonderful. If I had just dealt with him, I would have given out five stars.
The lady who did my pedicure was disappointing to say the least. She didn’t check the temperature of the hot towels when she wrapped my legs (or didn’t care?). When I flinched and said they were too hot, she placed her hand on the towel and said «not too hot» and walked away. I proceeded to unwrap my legs myself, and was scolded. I was left with burns (not bad, but very uncomfortable) on my feet and ankles. She finished up my pedicure with a rough massage over my red/​angry legs followed by the saddest paint job ever.
I guess it’s a good thing that no one will see my feet (thank god for shoes!). Was a shame to shell out $ 75 total (before tip). Again, the manicure… Top notch. Won’t be getting a pedicure there from now on though.

A couple of great people here that do nails well. It is just the horrible appointment system. Every time I have an appointment I’m waiting a minimum of 20 minutes after my appointment time making me late. They need someone else handling all of their appointments and make them fairly accurate. 20 minutes every time is nuts.

There was absolutely no skill when painting nails… turned out worse than doing them myself. The edges were so unpolished, uneven, and the paint looks like it was coated on with absolutely no refinement. Friendly staff but definitely the worst nail work I’ve seen. So unhappy

Love love love this place! I have been coming here since it opened. The people who work here are so friendly, and they ACTUALLY listen to what you want. In my experience with other nail salons, it’s a constant battle to get the nail color, shape, style, etc. that you want. Here I always go in with an idea or photo, and they try different samples on me before they commit to make sure I like it. They are clean, professional, almost NEVER a wait time, and their discounts during the week makes it affordable. I recently moved to Dallas, but I plan on making the drive back to Plano whenever I need my nails done.

Went in here to get my manicure done and was amazed with the services here! The salon is very clean from head to toe. The techs working here are very polite and sociable. The nail tech working on my manicure did a wonderful job of removing the cuticles from my nails. Not once did I bleed throughout the process. When she was done with everything, I was just in love with how beautiful my nails looked! Definitely coming back here again and I’ll be bring in some of my friends too!

LOVE this place! I came in to get my waxing done and it was a amazing experience! The salon is very clean and the staff here are very friendly. When I was in the back and ready, the lady was very gentle with me. She didn’t go fast and she waited in between till I was ready again for her to wax my arms and legs. I was very impress that she didn’t miss a single hair and it was really smooth. Will definitely be coming back here again!

I work in this area and decided to stop by on my lunch break. I did NextGen nails and oh boy they look ugly! I told the owner that I don’t like the job they’ve done and that all my cuticles are covered with glue! He even tried to pull them of with his nail, and I told him to stop it because it hurt. Have to go to a different salon to fix it!

My friend and I traveled to Texas to visit our friend and we decided to look for a great salon to do manicure and pedicure for my friend’s birthday yesterday. We looked up on Google and found this salon. The atmosphere was relaxing and the people were super nice. The staff members sure know how to serve their customers and didn’t disappoint us by using the good quality. Their price is reasonable and we are totally in love with the work they done for us. We will definitely come back if we have a chance. Thumps up!!!

I have been coming to this salon for years. In the past 2 times i have gotten a pedicure the nail polish is chipping off in 2 – 3 days this is unacceptable. They are thinning out their polish resulting in bad pedicures. The girls there do a great job, they are given this direction by their management. This is absolutely bad direction. And bad service provided to their customers.

ABSOLUTLY awesome! This salon is so clean and relaxing. I am always on the search for clean pedicure tubs. This salon uses plastic bag inserts, so you don’t have to worry about fungus being past on to you.
The massage was outstanding. I was in a massage coma for the majority of the pedicure. The polish job was outstanding too. Ask for Amy or Kim. Both are fabulous.

DO NOT EVER COME HERE! I have a severe fungal infection on all of my nails … Instyle nails does care about sanitary practices or taking care of their customers. Save yourself the gross experience and money and do your research to find a cleanly nail place.

I used to really like this place but now I changed my mind. Has a busy professional I enjoy getting my manicure and pedicure but I need it finished in under an hour and a half. It loses all of its relaxation if I have to wait 30 minutes for my pedicure to get started and then still waiting 45 minutes into the appointment for my manicurist to show up. The fact that I asked Management to look into the delay three times and it wasn’t addressed just makes it more inexcusable. It’s particularly unacceptable because I mentioned on two prior occasions this problem. Three strikes you’re out. I gave them the chance to correct it after the last complaint I won’t do it again.

So I’ve been coming here for awhile and was charged extra today to remove the powder nails because I just wanted a plain manicure today to give my nails a break. I let the nail tech Helen know I never have paid that before and she said taking off the powder is $ 10 extra. Now I could see if I was only getting a removal but I actually got a mani and pedi as well. I told her I wished I would have been told that before because I would have done it myself but I wasn’t. I also mentioned I come here a lot and I wouldn’t be back and she said that that was ok «because we have a lot of customers.» Needless to say she didn’t even try to make it right. Absolutely not professional on any level.

I really liked the service and workers here. Now it is obvious that management is not doing their job anymore. You were supposed to walk in and get greeted — didn’t happen! Ask about what service you wanted or about your appointment. After waiting 5 minutes a lady asked me while doing someone else’s nails (still no manager or host). Workers standing around doing nothing but don’t help the customer! They have always offered a drink. Drink machines not on, water is room temp not cold like it’s supposed to be. My toe lady was on her phone the entire time talking or texting and then stole the tip from the nail lady. This is the 2^nd time I have caught her doing it!!! I even made a point about it to the manager while he sat on the bench and just smiled and did nothing!!! After the toe lady, made me bleed, didn’t listen to what I wanted, and was on the phone — she didn’t deserve her tip or the nail ladies but flat out stole it!!!
I have been continuing to give this place more chances but I am done! They are not maintaining it, running it the way they should and as other people have mentioned it is not clean!!!

Amazing service. Going here for almost 4 years. Couldn’t be more satisfied. If you want an awesome gel mani or design ask for Ann!

I took my mom out to get our nails done. We were serviced by male workers and we were both dissatisfied with the outcome. When I asked if he could put a top coat of glitter, he said «no it can’t be done — it will look bad». I’ve done gotten this done before and knew it was possible. He did a very poor job –he did not even cover a couple of my nails entirely with the nail polish. On the other hand, he covered some nails to the point where nail polish remnants were left on my skin. As for my mom, the tips for her french manicure weren’t thin enough — even when she asked to make the tips thinner.
This place was packed and I did hear some women raving abour their nail service. I believe in giving places a second shot but I am definitely not getting a guy to do our nails next time.

Usually get my nails done by work decided to try this place based on reviews never again. Far better places to get a $ 50 pedicure. Very nice employees, but when I told them I was unhappy with the final result– I was told that I run too much and I could put lotion on my foot. The manager was informed but never knowledged me and kept looking at the computer with his earphones in; Will stick with the nail lounge in Allen off McDermott great place if you need your nails done.

Decided to try inStyle Nails and Spa spur-​of-​the moment while out shopping. I could handle the outdated décor and the constant offerings of additional services for only «5 $ more» but what I couldn’t handle is their disgusting practice of simply spraying out the foot tubs with water after a client leaves and then warmly welcoming the next client to sit down for a pedi! Not a disinfectant in sight! AND they have the audacity to have a sign on their front door that says sanitized?!? Though it’s not that hard, expensive, or time consuming to run a clean establishment, business owners seem to be slipping in this regard. I just left my gym (Telos) because they couldn’t get their roaches under control. Geez.

I had been coming here for almost 1 year. For my first visit I got, like I always have, a gel-​polish change on my nails and toes. The first girl that ever did my nails did an excellent job, but unfortunately, left this nail salon after my first visit. She charged me $ 25 for my toes, and $ 20 for my nails.
When I came back the second time, and for every time after that, I would receive some varying degree of a gel-​polish change on my nails, toes, or both, but when I went to pay the second time, they tried to charge me an extra $ 10 for polish «take-​off». I complained and said that when I called the store initially, on one had mentioned anything about an additional take-​off fee, and that I had never paid a fee like this before, neither anywhere else I had been in Dallas, L.A., or NYC. On top of that, I mentioned that my first nail technician didn’t charge me for said fees either, so I was not expecting to start paying for them now.
After much tribulation, my new nail technician obliged. This is the agreement we made and kept for the next year.
Two weeks ago, I came in for my regular gel-​polish change on my nails and toes, which cost $ 45 before tip. We tried a different gel-​polish that she assured me would stay on even longer than my regular brand. This was a critical piece of information because I was about to go on vacation for a week, on a beach; I really needed these to stay well.
I noticed the next day after I left, that there was some peeling at the corner of some of my nails. I chalked it off to just getting out of the shower or something, and tried not to be bothered by it. 4 days later, almost all of my nails were peeling on 1 corner or another, and I was leaving for my trip in less than 2 days. I tried not to think about my toes, although I noticed the same problem there as well.
I made an appointment, went in, and proceeded to soak my hands in acetone for her to do a complete redo. When I went to leave, I noticed some strange looks from her, but I thought to myself, «surely, after I’ve come here for almost 1 full year, and paid every two weeks, with a 20% tip, that she is not going to expect me to pay for gel-​nail polish that is peeling after 3 – 4 days. Especially after I have never come in less than two weeks to have them replaced in the past.» I left, thinking I was fine.
Needless to say, my toes started peeling 2 days after I got to the beach, and continually declined over the week that I was there. They looked horrible, and I was upset about it.
When I came in two days ago to have my regular gel-​polish change on my nails and hands, I was greeted by my technician who snapped at me «so are you gonna pay me this time?!» I got equally defensive back, and said «you actually expected me to pay for a product that started to peel off of EVERY nail, 3 days from its application, when every other application you’ve done has lasted AT LEAST 2 weeks?»
I was then told this whole long story about how the manager, who is an aloof airhead EVERY time I come into the salon, at the VERY best, has been haranguing her to get me to pay the additional $ 5 p/​set «take-​off» fee for the past year. How it really bothers them that they’re losing so much money by me not paying my weight in acetone. She then told me that after she did my nails that day that I should not come back to the store. She did however tell me where my very first technician had moved to, thank god. So I will be giving my business, which I’ve tabulated is anywhere from $ 100-​$ 140 per month, consistently to my new salon.
What a stupid move. This just perpetuates my thinking that certain people have no idea what customer service is. If you want to feel harassed for not being upsold every time you come into a salon, and if you’d like the manager of the salon to act like he’s never seen you before, and has no idea what you’re doing there, and if you want a business to not stand by their products, and expect you to pay for their shortcoming’s then please, continue to go to InStyle Nails on Preston.
I’m so glad one has a place, such as Unilocal,to report bad business practices so that everyone may see their poor choices, and prevent these places from making the same mistakes again. Good riddance.

Visited this salon last week for the first time because of the location and reviews. I wish we could post pics in the reviews you would be shocked…
This salon was filthy! The fish tank was so dirty you couldn’t barley see the fish? The decorations were full of dust and dirt. There is a huge clock in the middle of the salon that was obviously out of batteries at 5 pm the clock reads 11am. While I was there inspectors came in and were taking pictures of everything!
My nails came out looking truly deformed. When I told the tech I didn’t like how they looked she told me that’s how they are supposed to look what??? She had no interest in trying to correct them or about making me happy. She was more concerned with collecting my money and moving on to the next client.
I was never offered anything to drink as they boast about free wine etc. I have been getting my nails done for 20+ years and understand not all techs are skilled and may have tried again. But honestly the filth was overwhelming and the attitude towards clients was shameful and for these reasons I would never return or recommend this place to anyone…