Guitar Center

Great place. They helped my daughter and I understand the different type of guitars available for a starter and gave some great advice on lessons. We also shopped for a cajon and were able to play several without fear of making too much noise.

I needed some repair work done on the pickup switch on my Strat. After 23 years, it was popping some and probably need to be replaced. Diego in the guitar tech area determined it was bad and was able to get it changed out. They had it for about 3 hours and I know there was soldering work that needed to be done on it. Labor was only $ 30 for what they did and the switch was cheap. New set of strings on it, and it plays great now. They had a huge selection of guitars to try and purchase, and some great prices. I’ve bought guitars from Guitar Center before, but this was my first time in this store. I’ll definitely be back.

I loved guitar center! I went in the store wanting to buy a guitar and an amp and start guitar lessons there. When I walked in it was my first time in the store and I started to look for the guitar I wanted a (les Paul). I had a very nice lady help me find the one I wanted and I got to talk to the lessons instructors also. The lessons are cheap considering you only have to pay $ 100 each month and you get a 30 min. Lesson each week. I loved their service and it’s a very good store and has great variety.

Not just a guitar center, it has amps, keyboard, pianos, drums, lessons, music, repairs, and… and…This is pretty much a one stop shop for your music needs. I have a feeling if they don’t have it, they’ll get it for you. Their staff are knowledgeable in their areas. I was browsing the other night and finally went up to pay and realized it was about 8 past 9. They close at 9.
Nobody hassled me or hurried me out of the store, maybe they thought I was going to actually buy that $ 2500 guitar! When I win the lottery maybe. So I paid for my strings and headed out.
To me, it has the small store feel even though it’s obviously a larger store.
Only downside, if you don’t know exactly where The Guitar Center is, you’re probably going to turn in too early and end up at the car dealership, or you’ll fly right on by. You can get in the back way via Premier if you know where to go.
Overall, a one stop shop for your musical needs in a relaxed environment… as long as you don’t miss the entrance :)

The strore was really cool, I was shopping for a bass guitar but couldn’t find it in the walls. So I went up to 2 employees and I asked them if they had the bass that I wanted and one of them said «if it’s not up there we don’t have it». He said it kind of rudeish? Then I was like ok so I went and started looking for other basses. Then 10 minutes later the other employee that was talking to the other guy that said «we don’t have it «came up to me and said «we might have the guitar Let me look in the back» so he went to the back and go the guitar I wanted and I was so happy .
He was really cool he helped me with everything that needed and he was super nice. I like how you can go and touch any guitar and play it and they won’t say anything.

I was treated like a 12 year old when I have spent more than a grand in the last few months .
While being «served» another man interrupted me and the employee served him for 35 minutes then called over another employee to help him. As the other employee helped him, he sat there and just watched and avoided eye contact with me …
The worst service I have ever had there. Alot of respect lost for guitar center. just trying to buy some decent equipment for recording.

GREAT customer service. Brought in a guitar I purchased 8 months ago. They did not charge for anything and fixed it.
Great selection of acoustic guitars. New and used. Superb crew here.

Guitars. You’ll find lots of them here. It’s a no brainer, it’s called Guitar Center, not Musician World.
My experience here was good but could have been outstanding. (thanks to dead slow, non rush shipping on corporates part)
I was in the market for the new Hummingbird Pro that Gibson/​Epiphone just released and was ready to buy with no strings attached. Sadly enough, this store nor any in the DFW area carried it and I had to order it and have it delivered. Why would they not carry perhaps the most demanded acoustic guitar and being a new release? Don’t know.
Ken, who was the (I suppose) manager in acoustics was very courteous and professional in helping me order it as he also had me try a few others, but I was wanting «the hummingbird» and nothing else could change my mind (I wanted this guitar for well over 10 years and now they just released it with a premium jack with a new shadow pickup system. I notice they were running a rebate offer for an in guitar tuner so I figured now is the time to buy and as I hoped to receive in time for the Memorial Day sale so I could add a few other things. Only, that didn’t pan out as it arrived early Friday morning in a mesquite post office rather than being delivered and didn’t arrive until Monday afternoon of the next week when I ordered it on Wed afternoon of the previous week. On top of that I receive a $ 50 off $ 300 coupon for the MD Sale over the weekend and with it arriving late Monday and the coupon expired Sunday that put me SOL. Only, here’s where the amazing customer service part comes in to play. As I was checking out I informed the Dept. Manager (Christine) if there was any possible way that they could still accept the coupon even though it expired the day before since my shipment was late and sure enough Christine left me for 5 minutes to go make some phone calls to come back and tell me that she talked to corporate and generously enough accepted it. If it wasn’t for the hard work of Christine, my experience of waiting for my dream guitar would have been a sad disaster. Management, if you’re reading this please give this amazing woman a raise or higher promotion, as I am so thankful she went out of her way to make sure that I walked out happy when the staff down in Austin probably would have cared less especially with me being a seasonal road crew guitar/​back line tech.
The staff/​management at this GC saved the day and while it wasn’t the best experience, they made it right.
Thank you. Thank you. Thank you.

I got a setup done for my Les Paul electric guitar here because there was some feet buzz. The guitar technician took my phone number and my guitar and said he’d call me the next day at 4 PM. Three days later (!), I hadn’t heard from him, so I called the store. The guy who answered said there had been a problem with the phone number they had on file for me, which is why I hadn’t gotten a call from the guitar technician, but that my guitar was ready. I went there and picked up my guitar — the work had been done fine — and asked the manager if I could correct my phone number in their records. She pulled up my file and, guess what, my phone number was correct. The guitar technician had forgotten to call me, and then his coworker lied to cover it up. Not cool, guys.

GC serves two functions… showrooming for things that you want to see in person before purchasing and a local pickup option for things that you do not trust to be shipped without visual inspection. In this case, I visited for both reasons.
This location is kind of cluttered due to the small footprint of the store (but also just disorganized regardless of size). I actually drove past the building because it is in the same structure as another store. You can see the GC sign really well from the highway, but not from the street when on it. I was in here looking at possibly buying my son a new digital piano (he currently plays a 76 key that is having issues, and he is ready to move up to an 88). The gentleman I was working with was nice and actually pulled a boxed item from storage to put out on display to let me play with. Interest seemed to wane a little when i made it clear that I was going to be thinking about the decision and not purchasing immediately. I’ll go back if I decide to make the purchase due to proximity to work.

I recently contacted guitar center in plano tx to inquire about a bass guitar I seen online. I am a little apprehensive as far as buying a used instrument without first checking it out however there return policy seems pretty legit and since i already have seen same model guitar at a local shop i have pretty good expectation of the guitar, however its still used. So i was first drawn in on there website after i googled used spector basses and there it was at guitar center, awesome and even better it say if you spend over 299 you get 50 off and free shipping. So i go thru the routine of photos and descriptions sent to me, it wasnt until i decided that i would make the purchase that i was told that promotions dont count torwards used gear. Dissapointed I called I emailed the sales associate and was told that those were the rules, I asked him, due to the circumstances of not being able to use the promotion could he reduce the price down to a price which would make it around the same if the promotion existed. He told me his manager said no because the bass was new to inventory and that they wouldnt discount it now only if the bass was there about 2 months that they would take 20 percent off, I said well a fast nickle is better than a slow dime so if they could do that now, they could make a sale, happy customer and so on. Keep in mind that i live in chicago nowhere near plano tx. After i email the store manger twice, i never received a response except a order form for the full asking price set by guitar center. I called my local store to see if they could get the bass for me and they told me that it was a bad thing to take used gear from one store and sell at another. Frustrated, I decided to wait a few days to see if anyone would get back to me in regards to makeing a deal on this guitar, After all no one again got back to me, probably figuring that im some cheap customer who wants to haggle, maybe theres a little truth to that since guitar center has always worked with me and others and made deals as far as 1992 when i bought my first guitar amp from them. I feel that at the price i offered guitar center would still be making a fair profit on the sale. I would appreciate anyone to contact me regarding this if theres anything to be done to earn my business.
Sean
Orland Park, IL
7 087 437 326

I’m rating this low because Guitar center needs to up their game big time. In the modern Amazon era, retailers have to set themselves apart in service, selection (not quantity, btw — quality) and unique advantage of being able to try the gear. Amazon is less than a year away from same-​day-​delivery… game on, Guitar Center.
Nothing is ever plugged in when I go. This is not hyperbole — go in and it’s quiet — you can hear the music over the PA. Guitar center used to be a racket of drums, horrible guitar players and chaos. This is the 4^th or 5^th time I’ve visited where things weren’t set up to demo. Keyboard selection is weak chinese toys or ridiculous and obsolete workstations. drum machines not plugged into speakers. keyboards not plugged in, let alone plugged into speakers. guitar amps not set up to be played. Investigating why the amp i select (among a whole array of amps that aren’t plugged in), i find it’s not only not plugged in, but doesn’t even work. digitech pedal display doesn’t output sound and is out of commission. used selection isn’t very good, and used to be one of the best parts of guitar center… If they don’t urgently refocus their sales model on individual attention, hands-​on demo and variety (guitar center never had a price problem so they should remain competitive) they will be utterly destroyed by Amazon in 5 years or less. cite this review when you see it happen.

I’ve been here on several occasions always with what I want in mind, but not specifically what I want, so I have always gotten recommendations from the staff on what I should buy. They haven’t let me regret any of my purchases and I appreciate that. I went in just recently to buy a smoke machine, not for visual effects, but to use for an auto repair diagnosis to find an air leak. I walk in there and the guy at the front asks me if he can help me and I say, I need a smoke machine and he directs me to the DJ area and tells me to ask anyone over there to help me.
I get over there and wait for a minute as the sales people are helping others. A sales guy walks over and asks if I’ve been helped and I tell him that I need a smoke machine. His first question, «How big is the room?» — an excellent question, if that was my application. I tell him that it’s not to fog a room, but to use as an experiment and that I want his cheapest smoke machine.
Him: «Hmm. okay. This is our cheapest one. It does come with Fog Juice, so you don’t have to buy that separately.»
Good to know, who knew people sold fog machines without it.
I ask him if the juice is mineral oil based and he gives me the low down on how consumer fog juice has gone to a water based formula while only the industrial/​commercial side has stayed oil based. Good to know.
He rings me up quickly and asks to see my ID when I try to swipe my credit card. I appreciate stores that do that still. It’s such a small thing, but can make a big difference. In and out in probably 10 minutes.
One fog machine for $ 40, that’s not bad. Not bad at all. If I ever want to pay retail for a musical instrument or electronic equipment, I wouldn’t think twice about going to guitar center.

We started a new church in Richardson and we needed new sound equipment so the first place we turned to was the Guitar Center in Plano. We walked in and while we were just browsing some sound equipment not exactly sure of the extent of the equipment we needed, a guy named Joey Ramirez introduced himself to us. Joey helped us out with planning what we were buying; giving us a quote, and basically helped us pick out all the equipment we needed for our small church. To say the least we got a great deal and Joey went above and beyond what I think any sales representative would have. After setting up our equipment we needed some minor items and once again Joey came through and helped us with returns and gave us a great deal with no hassle. About 3 weeks down the line Joey gave me a call and asked me how everything was going, then again in a couple of months Joey gave me a call and asked if we needed anything (because I told him we would be expanding our church sound equipment soon). Joey has really showed himself to be a great guy and has gone above his call as a salesman and has become a friend and I sure we will be doing business at guitar center as long as he is there. Go to guitar center and give Joey a try, he will go above your expectations, and help you with everything you need.

I’m not a musician. I am, however, the father of one. My kid loves GC like a fat kid loves eating with his hands (we DO, you skinny mother fuckers, we dooooo).
The prices are good, the selection varied (including vintage guitars), and the staff has always been nothing but helpful and professional for newbies who don’t know what the fuck they are looking for.
+1 star for staff that doesn’t kill themselves over the horde of folks that just go in the play on instruments they have no intention of buying.

I have recently been in the market for an electronic drum kit. I have limited experience with drums, and little to none with the electronic kits. I have been to three different Guitar Center locations over the past week (LBJ & Midway, 75 & NW Hwy, and this location). As I said, I have very little experience with electronic drums, so naturally I had a lot of basic questions. At the other locations some of these questions were answered with a very condescending tone. However, tonight I went into the Plano location and was given all the info I needed and more, in a very friendly and helpful manner. The employee that helped me was Jonny. He took the time to answer all of my questions, as well as give me some additional info that I didn’t even know to ask. He even offered me the pros and cons on a wide range products, some that GC does not carry anymore. Using the info from Jonny, I have decided to save some money and buy a used drum kit online that will better suit my needs, but I will definitely be going to this GC exclusively for all of my future purchases. On a side note, I was also in this store last Saturday, they were very busy, but several employees took the time to ask me if I needed any help, something I did not get at either of the other locations on very slow week nights. One associate in the drum department even stopped to answer my question while he was on break. I only know this because I heard some one tell him to go on break. Unfortunately, I didn’t catch his name.

Guitar Center is a large chain and treats its customers as such. As a bass player for more than a decade, I’ve been to just about every instrument shop in Dallas and I continually find myself disappointed with Guitar Center. The prices are competitive and the selection is topnotch but the drawback lies in customer service. So few employees there know anything about the instruments they sell and should you purchase anything, pray it doesn’t break because you’re SOL. in that department. I went up there with an Ampeg head unit I purchased a couple years ago that recently became a burden as the active input is loose and very fickle. I received a lot of blank stares when asked who to speak with about repairs. I was bounced back and forth between employees before someone finally slipped me a note on the back of a receipt with the name of a repair shop that can help me. I know my gear and the repair is something that should take only a couple minutes but Guitar Center wouldn’t even ask to see the item, bought at that location or not.
My recommendation is to use GC to purchase strings and equipment only when other places fail. Murphy’s Music and Zoo Music are superior to shop and the staff is both courteous and helpful. Shop where musicians are behind the counter, not kids needing a summer job.

The layout of the store is just awesome and they have so many different choices. I bought my last bass here as well as my amp and they helped me get the best price by extending a sale that had ended the day before since I was buying so much stuff.
Their prices are really fair and the sales associates are actually knowledgeable about their section. If they don’t know, they will come back with someone who works there that is the guru of the store for whatever you’re interested in. Loves it.