Firestone Complete Auto Care

I would give this place a negative star review if Unilocal had it. I brought my car over to have a new tire replaced. Somehow, They broke my car struts and refused to take responsibility. When I was trying to reason with them, they claimed that I was yelling at them and kept saying that” all we did is replacing a tire. We did nothing wrong.” The car was fine before they started to replace the new tire. I was so upset that because of their competence and irresponsibility, it caused me a thousand dollars to replace new struts. I WOULD NEVER COME BACK to this place or recommend those unethical and incompetent mechanics to repair the cars. Avoid this place at all cost unless you want more problems and cost you more money and more time to fix your car. I agree with Kenneth that this place is absolutely horrible and shouldn’t even be in business

Solid service here over the wknd. I backed up into a rock and it ripped my sidewall. Lucky for me my tires were nearing the end. I tried usual Discount Tires location, but found out they’re off Sunday’s. Costco tire service kept me on hold for 15 mins before even asking what kind of car. Then I remembered I always had great fleet service at Firestone. Therefore, Jamil answered and talked me in for a screaming buy 3 get 1 free and lifetime balance. He quoted all the prices as I read their online prices which matched perfectly. On a Sunday, Jamil’s crew went above and beyond. I got all new tires, had oil changed and someone locked the old Tahoe spare under the chassis and tools. This might have taken longer than changing out the tires. The bathroom was very clean and employees polite. Their seats in waiting room could be upgraded, but I’m a happy camper!

Went there this morning, my low pressure tire warning light came on my dashboard this morning, I just wanted to make sure it was nothing major cause last time I had a blow out on the freeway. The red– headed guy took great care of me I went in & came out fast with my car. Great service good thing my tire was just low.

This place is horrible they shouldn’t even be in business I took my truck there a few years ago and they had to bring in a diesel mechanic and still couldn’t fix my truck and it was there for four days my wife took her BMW up there to get an oil change she had a nail in her tire and they said her tire tread was too low to put a patch on it are you kidding me this place is a joke clown car care

Ok, after reading some of the reviews I pause at adding my own. Like most, I heard the bad stories. I started going here 1^st because Discount Tire had screwed me over so bad, I almost flew off the Hi-​5 on ‘slicks’! My tires from them had refused to hold air, in there 3−4x/week, free new tire etc. But on my low Z, they never checked my tread wear as required. Just added air and moved on. Today’s world.
Anyway I digress. Firestone replaced 2 tires. No problems. I went back for 2 more later, no problems. Luis and whichever new manager were happy to help with inspection, low tires, brakes & rotors, sealed my slight bent rims & try to tighten the alignment on a bent frame (both incomplete dealership repairs from my Hi-​5 dive). I don’t let them into the engine, and to be fair they have declined working around my engine. One of my problems has been appointments vs. just drive up. My one appointment had me waiting 2hrs & the part was not there. Drive up, pretty immediate service even at closing time. Also TPMS sensors. The dash wouldn’t go out & stay out no matter how many times reset. I kept a mental log. 5yr life, my car is 7. Sensor vs. gauge reading mismatch etc. They kept declining repairs. At $ 80/​sensor I agreed. I finally put my foot down. They reset the dash for next day repairs, and that rascal stayed off!!! Just my luck. I still had them replace the mismatch one. They immediately pulled me in front of a full bay and did it. The light is still off.
Luis is always a joy to work with, as are mechanic Chris and 2 other guys, sorry no name tag, no name to post. We work cohesively for good prices & repairs. Several of the managers have treated me like a lost female instead of listening. Ask for Luis, he has still been there when his senior managers moved on.

I had an unexpected need for a new tire and an alignment. I purchased my tire elsewhere but looked for recommendations for a reputable business where I could go without feeling like, as a single mom, I would be taken advantage of and hoodwinked out of more money than what I needed. Firestone on 15^th and Custer was one of the recommendations and boy was I glad I went! Wonderful customer service on the phone before I even walked in the door! They walked me thru what I actually needed and didn’t speak of anything except what I walked in there for. I will definitely be going back the next time I need work done. AND… they were done way earlier than the time they quoted! I’m very particular about customer service and Firestone has it down pat! If you’re looking for a great repair shop look no further!

I usually dread taking my car anywhere for repairs or even just an oil change, but I actually enjoy going to this Firestone location. Luckily for me it’s within walking distance of my house, so I just drop my car off, walk home, and walk right back to pick it up when they call to tell me it’s ready. They are always quick, professional, friendly, and very polite. I’m so lucky to have them nearby!

Unless you want your car to have more problems don’t take it here!
We have Luxury Japanese Car. Brought it here because it was making strange noises. They claimed it was the radiator. It took 4 days of complete incompetence for them to get the radiator and install. In the process they broke the coolant hose which cause the car to over heat. Now they want over 300.00 dollars to fix it and they don’t have the part. After much Angst, I decided to tow the car to another mechanic.
The manager, seeing how upset I was then offered to fix the car for free. I decided not to take his offer as they gave me too much trouble and bad customer service. I was afraid to leave the car with them. We towed it brakes plus instead and they fixed it within 2 hours.
If you love your car, take it to a reputable mechanic.

Firestone you have redeemed yourself. Went to a location in Denton several years back and they could not get anything right.
Have been to this location (15^th st Plano) twice in the last month to have significant repairs taken care of. Oil change, check engine light, front end alignment, Break bleed and clean, condenser replaced, etc, etc.
Albeit light in the pocket I could not be any happier with the work done on the car. My father was in the car business for 30 years so I am generally pretty skeptical and critical of repairs if not done properly.
The real deal down there is their Manager Jake Vaughn. Great communication. Let me know what was going on and what needed done before the work was done so I could make the decision if I wanted to make the investment.
Great job Jake and the Firestone crew!!!

I will never return to this location. It was crazy, went in on Sunday morning just for an oil change. The customer service was poor. And in addition to that it would be at least one hour before they could even get to my car «FOR JUST AN OIL CHANGE» they were not busy at all. So I was very confused. Just looked like a bunch of men standing around doing nothing.

Great service & very propmt!