FedEx Office Print & Ship Center

I took a prepaid box and put it in the outside box. I needed a receipt and it didn’t print one. I went in and they told Me there was nothing they could do. I told them there was an expensive computer in there and I was not leaving without a receipt. They opened the box. I went inside to mail it and Austin, the manager, shook the package as hard as he could. He said it wasn’t packaged well but I could pay $ 25 to package it better. Whatever damage would be done In Transit was already done intentionally by Austin. I took my package and left! Horrible experience and Austin is awful!

The staff at this location are always extremely friendly and helpful. I just don’t understand the easy drop-​off boxes. I try and use them but the handle always seem to be jammed shut. Also, when I ask staff about the boxes they just laugh as well, so its a running joke.

Don’t bother with fedex. This store shipped my overnight package that was destined for south Texas through Memphis. Ruined my chilled research samples. I paid 60 bucks for an up sell guaranty for AM delivery the next day. They are making me wait two weeks to even consider a refund. As ridiculous as it sounds, you are better off using USPS.

I wish I could give a lower review but 1 star is the minimum… and I guess I’d give one star at least the one worker tried to help…
This will be two reviews to compare the past experience to what I just experienced now:
Past: I had come to location before after experimenting laminating some art projects. I’ve gone to Staples and some smaller FedEx Office locations. The Staples messed up one art project so I had to REMAKE my art project. Art is not easy and it does take time. So I had brought my previous ruined art project as a DONT DO example and my remade one to a small FedEX Office for lamination. I described what I wanted and instead of risking ruining my project that worker already knew their equipment at that location could not do what I needed but suggested the FedEX Office at this location. I went showed them the bad example and a good example and they said they could do it and would call me when its done. I tested them so I risked it, they called later the next day (they told me it’ll take a few hours to get it right the way I wanted so they said they would give to me the next day) and said it was ready. And IT WAS PERFECT! After that I thought this was the best place ever, and that I would always come here for all my lamination.
Today: I had the exact same art project to laminate again. Because of previous experience I thought it would be no problem at all. But just in case I brought my bad example from Staples, the previous good example I had, AND the previous project I had laminated at THIS location. I had made sure the worker understood what I wanted and they said they could do it and would call me the next day. I didn’t think twice about it because I thought they knew what they were doing… big mistake. The next day no phone call so I had to call them up. It was ready so I went to pick up my art project WHICH I had spent a lot of hours and effort on AND was a gift for a friend. I came to retrieved project to find the lamination was nothing like before, it had air bubbles and some parts were not evenly laminated. I immediately to could tell they didn’t do it right. I asked him why was there so many air bubbles (it looked like the lamination paper wasn’t lined up properly). He didn’t know so I asked if he could run my projects again to heat it and seal what’s left. He didn’t really know what to do so he went to ask his two other coworkers, one of which was the manager which both didn’t show any apathy or care to really help or remedy the situation. So I spent another 30min doing arts and crafts at the store to try and save my project because they said they would run it again to seal what wasn’t sealed. I DIDNT THINK THEY WOULD LAMINATE OVER WHAT THEY ALREADY LAMINATED AGAIN! They were supposed to just rerun the already laminated sheet back in not laminate over the lamination. I can tell you what the problem was because the first time I did this the worker explained to me the temperature and speed of lamination makes a difference in quality of the lamination. I already knew these guys (he even admitted to me after he didn’t know how to use the machine or why it happened that way afterwards) didn’t have all the proper settings when I saw them do it again. By then my art project was beyond saving point, all my hours wasted and no gift for my friend. FedEX please train your employees in technique and customer care… so disappointed. Never coming again. I wish I could find that one worker who ACTUALLY KNEW what he was doing and how to CARE for the customers. So extremely pissed!

I went there to buy some white card stock but they were out. I talked to a nice redheaded lady there and she went to check if they had some in storage. They were completely out, but she was nice enough to cut down 11×17 card stock down to letter size for me!
She was super nice and helpful, and went the extra mile to help me get what I needed.

This is my favorite printing center. As a graphic design student, I’ve had to print a lot of things and they’ve had to be good quality. This kinkos has consistently given me friendly service and good quality prints. I’ve printed postcards, coffee bag designs on craft paper, magazine layouts, and also other things that need to have a good quality print to even be acceptable to turn in as a project or to a client. This kinkos has been the most consistent with their customer service and print quality compared to three other print places I have also used. Thank you Kinkos at Preston.

I come here before school because I have no printer and our school library is not open yet. Every time I have came early around 6:45 am the woman at the desk has been friendly and helpful. They open at 6 so it’s nice to be able to get in and out fairly quickly before school. Plus it’s down the street from my house so super convenient. Just get a fed ex card load $ 5 bucks and your good for awhile!

I use fedex shipping centers at various locations across the US. This one was by far the sketchiest. I tried to ship a package using the fedex provided envelopes. The staff proceeded to try to up-​sale me on their own additional ‘packing services’. I told them I would go home and pack it myself.
I came back with my item packed in an amazon shipping box. A different staff proceeded to give me the same one-​liner to try to up-​sale me on their packaging services. This time was even worse and the staff proceeded to open my package ‘demonstrating’ how poorly packed my product was (without my permission).
I immediately took my package and shipped it at a different location across the street. I would not trust this fedex shipping centers (I will continue to use fedex… just not this location).

Just stopped by very quick to send out a package. I really didn’t have a problem and staff was very willing to help. However, the guy was trying to get my receipt but was having problems getting the machine to work. He asked for help to his peers but no one really seem to be interest or help whatsoever. I felt so bad, it took about 15 minutes when he finally applied the 101 Computer Engineering rule: turn it off and turn it back on. Well, that worked and I was on my way out soon after.

This location is now called FedEx Office and was very helpful when I was printing up award certificates and forms for my family reunion.
The location was clean and had several staff members on hand to assist.
I was planning on having the certificates done through the full service (ie– Kinko’s staff copies them for you) printing since I didn’t want them on plain old white copy paper. The staff advised me that they have a variety of different papers (colors, weights, resume paper etc.) that you can use for self service printing at no extra charge. Just ask at the desk for the book and pick out the paper you want to use in the self service area.
I was pleased to see that you can now use your debit card directly in the printer for self serve printing– no more having to load those copy cards and estimate how much money you need!