Cabinets To Go

Beckyp
This company has the worst possible customer service in the history of all companies. Instead of trying to resolve issues and help the customer if you have any problems at all all they will do is quote policy. The kitchen designer made obvious mistakes in his design and when attempting to resolve the issues he would just throw all of the problems back from the customer. Not only do they constantly quote there 25% restocking fee which is absolutely ridiculous but also their pictures do not reflect the true color of their products. I will never use this company ever again and I recommend that unless you are an expert and you don’t make any mistakes not to use this company either. They’re definitely not a company interested in any kind of repeat business or positive word of mouth comments. And by the way those sample kitchen prices they don’t exist I had a 10 by 10 kitchen and the price of my kitchen was almost two and a half times the price of their quote unquote sample 10 by 10 kitchen so those are just deceptive ways to lure you in.

Jaime was particularly helpful and patient while working with an elderly friend. We used a contractor (Stephen Miller of Lone Star Remodeling) who had a great working relationship with Jaime. I was not only impressed with the service that we got, but equally impressed with Cabinets to Go cabinets.

Been to the Plano, TX store twice … so far great experience. Salesperson was great both times … very busy but still took the time to go over things with me.

We worked with a great salesman here but order was cancelled just before payment due to the rude store manager. I won’t spend that much money with someone who is condescending and talks down to people. Surprisingly custom made cabinets that fit our kitchen were only slightly more expensive. Too bad for the wonderful salesman that the manager had to ruin the sale minutes before it was final.

I got there near closing time they took my measurements and did a quick sketch in the computer. They promised to finish the next day and email an estimate. I showed up at the store four days later and the old gentleman told me he’s been busy. Poor customer service.

We used the Plano, Texas Cabinets to Go store. We had seen a friend’s kitchen who had used Cabinets to Go. They seemed like quality cabinets. When we ordered our cabinets they were on sale and we got 0% interest for two years. We worked with Tom. He was very helpful in planning the design for our kitchen. We had some modifications and he didn’t seem upset in changing the plan. We did not use some of the cabinets ordered because we opened up our kitchen making an island. When we cancelled these cabinets we were charged a 20% restocking fee. This will be on the contract you sign with Cabinets to Go.
When we placed our order we were given a May 1,2014 date as our delivery date. Our cabinets were all in and ready to pick up on May 24,2014. We felt that this wasn’t too bad. I felt at times that the staff (especially Rob) was irritated when I would call and inquire when our cabinets would be in. I was told that many cabinets had been out of stock since Christmas. That didn’t exactly make me feel better. They said they were having trouble with their supplier. I would say that when you place an order, expect there to be some delay before everything arrives.
Now, the good part. We love our cabinets! We ordered the Victoria Ivy. They are so beautiful — solid wood. I was a little intimidated when I looked at the stack of boxes. I thought it would take FOREVER to put them all together. Well, I was wrong. Some I had together in 5 minutes. After they are together you have to add very small «L» brackets with tiny screws. This step took longer than assembly. I did have to ask help from a knowledgable friend to set the first drawer rails. After that it was a snap! Understand that I love the challenge of putting things together. I’m sure the price is more reasonable because you do your own assembly.
Overall this was a good experience with Cabinets to Go. I think customer service suffered a bit because the staff was frustrated with their supplier. Just keep calling and ask about your cabinets. Overall we didn’t feel that 3 weeks was an unreasonable time to wait. I would recommend Cabinets to Go in Plano, Texas.