A Booth Of Memories

I was very disappointed in the service I got as a whole. While searching for the right photo booth for my wedding I went through several vendors and picked this one for the sole reason that they offered video as well. It was one of the things I was most looking forward to after the wedding. When I reached out to book the Dream Wedding package, I felt like they were quick to take my money without attempting to get all of the necessary information. I followed up after the initial interaction several times, but it was a struggle to get a response. I had to reach out to them in order to get my final bill and even after it was all paid off they still never verified all my information. Four days before the wedding I wanted to verify they had my information, which they did not, so I sent my info and my wedding day came. I was not able to make it over to the photo booth until closer to the end of the night. After finishing up I asked the attendant how the videos were going and she was not even aware of the fact that my package (one of two main wedding packages they offer) included video, even though I reached out with questions over the video booth portion beforehand. This made me question if you even had down what package I had. At that point there was nothing I could do but try to forget about it and enjoy the rest of the wedding day. However it was very upsetting knowing that these expectations, which had been paid for, were not met, and the chance to capture wedding day moments from all of my friends and family was gone. I followed up with them via email after my honeymoon and yet again my email went unanswered. I gave them over a week to responded to it and still have not heard back. Be very cautious booking your wedding with them!!! POOR MANAGEMENT!