General Utilities

Bad Customer Rep Service and Sales Rep. Their price is the most expensive in my town.

General Utilities was our fuel oil company for home heating for several years. There had always been issues with them as we ran out of oil twice in one winter. They had us on auto delivery but took no responsibility when this happened.
We chose to find another company and gave them notice. They continued to withdraw the automatic payment for over 2 months before we noticed it. We called and were told they could not issue a refund for TWO months.
Imagine how easily it was for them to swipe the intake of a payment, yet, when they had to give us credit, they could not do it.
Be careful with them and check your bills very carefully. They are not reliable. Many other vendors are available for your service. Choose another to be safe.

This is only the second time I have ever posted a Unilocal review and am only moved to do so in extreme circumstances.
I just want to give General Utilities a round of applause!
I have had a service contract on my furnace with General Utilities for the past 4 years. Every time I have had an issue they have been responsive, courteous and timely! All important things when you have no heat.
When my AC broke down earlier this summer, I was at a loss as who to use. so I asked a neighbor who suggested another company to look at my AC. I was so unhappy with that company but felt stuck with them and desperate for cool air until I saw that GU also does AC.
So I called them for a second opinion. They managed to get me a quote and an install in about a week. The other company took nearly three weeks just to get me a quote. I can’t say enough nice things about their service and install departments and the people who take the calls. I will recommend them to EVERYONE!

HORRIBLE! I’ve had this company under contract for less than 4 months. I repeat HORRIBLE. They don’t explain in the contract until after that it’s auto delivery of oil and the refuse to let you cancel it even if you don’t need the fuel. Their contract cancelation fee is outrageous, the customer service is rude as anything. When the driver came to make an unannounced delivery less than a month after their previous delivery, I tried to speak to him to tell him we don’t need it and he pretended he didn’t see me even though he clearly looked right at me and heard me calling. They claim to have 24 hour service for your burner in case you have any problems, and when we did have problems we scheduled an appointment and they didn’t show up. They claimed they showed up at 11 pm ON A WEEKDAY. Meanwhile, we were up and about the house until about 11:30 and no one came by or knocked on the door. We weren’t able to get anyone there for several days and wound up fixing it ourselves. AVOID them. They are awful

Wish I could give 0 stars. This company is sickening. The customer service staff is so rude and condescending I honestly do not know how they have any customers left. I am a fairly new homeowner and this is the first oil company I have dealt with. I just assumed that being rude is commonplace in this line of business, but I have heard that most other oil companies are quite pleasant to deal with. Also I checked into a few other local companies and all of them had less than 2 complaints with the better business bureau while General has 60!!! Stay far far away from General!