Bed Bath & Beyond

We do not recommend you to go to this store. I wrote this letter to the CEO and I wanted to share it here too. I am a loyal Bed Bath and Beyond customer. I must share my unpleasant shopping experience at your store in Plainview, 401 S Oyster Bay Road with you. The whole staff except the security guard was so unprofessional, unfriendly, and unhelpful, especially Kate and Elaine. Let me give you some background of this incident. It was our first time going to the nearest store from our new home, my daughter and I were so excited to shop for all the window treatments for our new house at your store. We were able to find most our necessities except a few without our size and we were planning to order when we checkout. My thirteen year old daughter started checking out the items when I had to pick up the last item then when I came back the unfriendly cashier gave us attitude and I don’t know what my daughter been through already. At the end of the purchase the cashier forgot to give the 20% discount that I had told her once already and was holding in my hand in front of her. While scanning the items she had already started to give us unpleasant looks. Then another cashier came over and they both started to complain that we didn’t show her the coupon and was very reluctant on giving us the 20% discount. We also had two items that we needed to return and they expressed a very unhappy look and statement. They started to tell us that the store has been closed, but no one has informed us before. Then about five minutes later another customer came up to check out that happened to be Caucasian had not been treated like us, I suspect this to be a discrimination issue as well. Then it was the time to order items that they didn’t have in the store and there is another unpleasant and unwillingly employee to do the order for us and keeps telling us to do it online by ourselves at home. She was also very reluctant on giving us the 20% discount. Her last name is Rebwils. We spent more than $ 2,000 at this store and this is my first bad experience at Bed, Bath & Beyond in Plainview and I want to share this with you because I hope that other customers will not have to go through what I had been through. It’s just not right.

I don’t typically write reviews for retail stores, but when the service is this bad, I have to. Staff and management have terrible attitudes. That’s right I’m talking to you Jen the manager. The way you treat customers is so wrong I almost gave up on Bed Bath and Beyond all together. Jen is unprofessional and nasty, and was that way to the two customers in front of me as well. I felt like she thought she was too good to deal with us. Luckily the staff and management at the Huntington location are top notch. Do yourself a favor and shop there instead, at least they will appreciate your business.

Staff is always nice and courteous. Even if you don’t have receipt they’ll give you back a store credit, with the 20% off amount. Love this store but it is sampler than the other ones around the city and Manhasset. There’s plenty of parking. Gets busy sometimes but otherwise great place. Don’t forget your coupons. If you do you can always bring your coupons with receipt anytime to apply the discounts!

Matty Blackhart is his Facebook name, but not his given name, and if any of you see him walking your way, asking if there’s anything he can do for you, walk the other way…
So I dont know if you know this or not but there’s a picture that’s going viral in my community concerning one of your employees who has been cyber bullying a young woman on Facebook who is confined to a wheelchair with CEREBRAL PALSY. Comments from him have included, ‘get out of your wheelchair then,’ ‘I’m sorry your mothers abortion failed and made a mistake,’ and such.
He was met with an onslaught of angry by-​standers who rose to the occasion to defend this young woman, and he was everything short of graceful or apologetic. He began throwing out a slew of comments in his defense which included, ‘I’ll remember that when you’re in your hospital bed,’ ‘hope the radiation rots your c*nt,’ and my personal favorite, ‘sorry, ur handicap, disorder, race or sex doesn’t stop me…’ When the responses got too overwhelming for him, he boasted that he had work in the morning and that he no longer had time for ‘scum’ like us who found him to be not just distasteful, but INTOLERABLE.
Many of us were curious to know who in their right mind would ever want to employ this young ‘man,’ and there it was, right on his profile, underneath his name, ‘Bed Bath & Beyond.‘
I was shocked to hear that he was employed with you and would like to ask you to seriously reconsider your screening process, and the methods you have in place before hiring someone, because we all know that you market yourself as a family-​friendly establishment… But knowing that someone like this could be trying to provide me with customer service, if he’s even capable of it at all, is disgusting to me. I, along with all the others who have read this dialogue, have been seriously considering boycotting you altogether. This kind of behavior is socially unacceptable, and knowing that he is apart of your work force; knowing that he represents you, and vice versa makes me seriously re-​think every item I have ever purchased at your place of business.
Without a doubt, we all have a loved one, friends, family or co-​workers who are handicapped… Many, if not all of us have watched them struggle with their day to day activities enough as it is, and PICKING ON SOMEONE FOR SOMETHING THAT IS ENTIRELY OUT OF THEIR CONTROL should not and CANNOT be tolerated. I urge you to look into this, as I, along with countless of others are no longer satisfied customers.

i like the one in Westbury better its much bigger and has many more items. That being said this one was ok and the staff was very helpful. i got a great deal on a new comforter set and some curtains and got to use all 6 coupons even though some were expired.

Love this Bed Bath & Beyond. It is in a strip mall, so parking is plentiful, and it always has the most helpful, and friendly staff! I have been coming here for over 10 years, since when I went to college, my sister went to college, and for every occasion in between. So here’s a genuine shout out my local BB&B, YOU ARE AWESOME!!! They go out of their way to get you what you want, and never cease to amaze me as to what you can find in the nooks and crannies of this place, it doesn’t hurt to note that they let you use at least one of their coupons on each of the items you buy, and most of the time they just tell me to keep the coupons to use again. What’s there NOT to love!

Like an oasis up here. there is a place that you can buy a few key things like a good blender, mixer, kitchen utensils etc. They carry cuisinarts and other nice brands. Lots of must haves here.

Never crowded and an über helpful staff– that is what makes a store great in my opinion.
They accept coupons that never expire apparently — and if you don’t have your 20% coupon they usually have one under the register.
Returns are never a problem– I actually avoid going in here as I WILL spend money — especially in the kitchen section…