Verizon

Always had had good experiences with this store until the most recent visit. The salesman was either misinformed or lied to me about the offers for the iPhone 6s. I had been on a 2 year contract since we began our service with Verizon but now many carriers are trying to get away from that. I had called Verizon customer service to check and see prices with the new smart phone plan vs the 2 year contract and decided I would continue. The salesman then told me that they no longer offer that to their customers and it’s a store decision. The manager came out and informed me of the same thing. So I went with the new plan, figuring I would just eat the about $ 85 difference. I called Verizon on my way home and they said that was not a store desicion; that every Verizon store had to give you the option to stay with the 2 year contracts if you already had one. They suggested I go back to the store and ask the manager. So I returned the next day and the same thing. I asked Andre Johnson the manager if the store grandfathers in or offers the 2 year contract to anyone and he says they couldn’t do it, even though Verizon customer service had just told me minutes before on the phone that they would. He gave me the option of returning my iPhone and canceling the new contract since I was unhappy, however I would not get my old phone that I traded in back (a $ 300 credit), and I would have to pay a $ 35 restocking fee. So basically I’d be left without a plan, a phone, and down $ 35 and my trade in phone. I left, called customer service again and they said they had no idea why he would say that, placed me on hold and said they would call the store themselves. After about ten minutes I was told the manager said I must have just understood because he said that he and the salesman both offered me a two year contract. I told customer service that it was a straight up lie, they apologized and offered to cancel the smart phone plan but could not do much on their end about my trade in since the local store had it and had removed the chip. Eventually they gave me a $ 25 bill credit for the trouble and said if I wanted to pursue it further I’d have to take it up with the local store and apologized one more time. So I only ended up being out abour $ 60, which in the end wasn’t worth dealing with the store in Plainfield again. It was very disappointing knowing that a manager would lie not only to the customer, but also to customer service. I will definitely steer clear of this store in the future.

I really had a great experience here tonight, I have been coming in since they opened and have had mostly great experiences. Tonight I came in for a replacement tempered glass cover on my iPhone cracked. It was literally 15 minutes to get it opened, cleaned like brand new and installed. The people that work here do great work!

if you could give negative stars thats what they would get. total scam artists working here. typical of anything to do with sales though. they make promises they never intend to keep. do yourself a favor and buy a phone from ebay or amazon and use prepaid that way when they start their BS you arent stuck with them for 2 years in a contract.

The Verizon store in Plainfield, IN at the Metropolis mall is the best store to go to in the area. I’m always in and out and the staff is also very helpful and friendly. I’ve been with other carriers in the past and have never received the quality of service like I do with Verizon. Thanks guys.