Tuffy Tire & Auto Service Center

I had my catalytic converted replaced here for almost $ 2,000 and when it want out less than a year later they would not stand behind the warranty.
Use caution here. They will always find something wrong when you go in for just and oil change.
Sam the owner can talk a good game but he does not stand behind his word.

This place will milk you dry. Everytime you bring the car in there is something else wrong. They lie to you about what needs to be fixed. When you ask to talk to store manager and leave your number they never call back. Spent over $ 2000.00 here took the car to Merlin’s car was fixed for $ 214.00 the right way. Don’t trust them!

STAY AWAY!!! They «changed my oil» and DIDN’T REPLACE THE OIL FILTER!!!
I got my Money back, but they tried pulling one over on my and it didn’t work! General manager couldn’t count my change without help. Would NEVER go back again!

Funny how, within the course of 30 seconds, your whole perception of a business can change. To make a long story short I came here to get an oil change again but this time wanted a tire rotation as well. It took them an hour and 15 minutes which is way too long. I finally get out to my car and noticed they didn’t update the sticker with my mileage and they also didn’t do the tire rotation, but they tried to lie about it and said that they did. However they didn’t realize that I have my tires marked so I know when and where to rotate my tires to different spots– they were all in the same position as before I came in. I understand that there might have been an oversight and that mistakes happen however just own up to it. And when I called them out the manager tried to ask if I could come back the next day for the tire rotation. However, I had already spent an hour and 15 minutes there waiting for something that never happened in the first place. So technically it took them an hour and 15 minutes to do a basic oil change and then give me the spiel on how I need to replace my timing belt and do all the maintenance crap. Sorry Tuffy but you guys just went back into the typical untrustworthy car maintenance place category in my book. Should’ve owned up to it and taken responsibility. In the end, it’s always our bad for trusting anything these days anyways. Sigggghhh

WARNING!!! Do not take your care to this location for any work! Brought my vehicle in at the end of October because the check engine light was on (car running great though!) They said the radiator and thermostat needed to be replaced. Since then I have brought it back 7 yes SEVEN times because it kept over heating NOW due to there incompitence it has caused my head gaskets to leak. Tuffy will not take any responsibility. Alfredo is a joke! He needs to get his lies straight. Customer Service is terrible!

Go here at your own risk. Our car went in on a Friday morning for front brake rotors. While doing the work they broke a part. The part had to be special ordered and we didn’t get the car back until The following Tuesday. You would think I would have been offered a discount or an apology for the inconvenience and loss of a day’s pay. No! The manager gave me a coupon for a free oil change. I told him to keep it, we wouldn’t be back. And we won’t.

RUN!!! I tried this place out because of a friends referral, so I thought ok I will check out for a oil change. The (first time) I came here, I left and thought wow they did a great job. Then all of sudden my oil was leaking over driveway because the worker overflowed my oil and never cleaned it. I had to take to another dealership to have fixed and complained. The GM told me to come back for another oil change on Tuffys for a (second chance.) So I did and they messed it up again! I should of learned, they spilled oil change all over my new engine and barely filled my oil up. They suck! Do not waste your time.

I was not looking forward to going to any auto business after my last oil change at Bartel’s. But my experience at Tuffy was the opposite of Bartel’s, and I will definitely go back to Tuffy for my oil changes.
I had a coupon for $ 19.99 and called about a week ago to make an appointment. Making the appointment was easy. I showed up at 9:00 a.m. today, and I was in and out in about 45 minutes.
There are two big leather sofas to sit & relax while you wait. The lady working the register offered to turn on the TV for me. There were a variety of magazines as well: Sports Illustrated, People, and a copy of yesterday’s Chicago Tribune. I skimmed an old issue of People and played with my phone. I got cozy pretty quickly and could’ve taken a nap!
One of the guys who worked on my car came into the waiting area and briefly, but thoroughly explained that the car needed new struts and tires. We already knew about the tires, but I made a mental note about the struts. He was straightforward and clear in his explanation. He did not try to get me to schedule any additional appointments or tack on additional services. Compared to other experiences, this was a breath of fresh air. As usual, I’ll ask my mechanic (I mean, Dad) to check out the struts before I sink money into the car. But for now I have no reason to believe that Tuffy was trying to manipulate me.
Great customer service and fair prices. I would definitely come back for oil changes.

I took my car into Tuffy for a routine brake job-​replace rear pads and rotors. Before I took it in, I called to make sure that they had the proper equipment and training to work on a Volkswagen. They assured me that they did.
They broke my car! On my way home from work a week later, my parking break got stuck I had to leave my car with no prior planning because it just broke. II had to make arrangement to get hom, for my children, and to get to work the next day. I was then told it was fixed and the problem had been caused by me. I picked it up and drove another day and the the light stayed on, so I took it in to dealership. VW looked at it and ran a scan and found that both Calipers needed to be replaced.
Cesar Dalgado, Tuffy manager, was extremely unprofessional and disrespectful. He indicated that VW was lying as a money making scam. He refused to reimburse me anything for the damages done and refused to pay for VW to fix the mess they made of my car. He would only agree to have Tuffy fix my car. I absolutely did not want them to work on my car again, but had no choice. I asked to speak to a higher up. I was told by Mr. Delgado that I would have to find that contact information myself. I got the information for Sam Hayja. I called 8 times and left messages for Mr. Hayja with no response.
Tuffy broke my car.
Tuffy did not repair my car as recommended by the dealership.
Tuffy did not provide any compensation for over a month of my time and inconvenience.
Tuffy staff-​Cesar Delgado and Sam Hayja were extremely unprofessional and disrespectful.
DO NOT TAKE YOUR CAR TO TUFFY!!!

They repaired a tire that had a bolt crammed in it for me, with no appointment in about 20 minutes. Not bad, I say…

Totally agree with the person above! I took my car here to get a fan fixed and the guy tried to rip me of by saying I needed other random EXPENSIVE things done! He told me that he’d keep my car inside over night also bc I was getting my back window fixed and the top was down on my car and they left it outside and then tried to put my back seat down so I wouldn’t notice the LAKE in the backseat of my car! This place is ridiculous

Might be fine for a routine oil change, but I wouldn’t trust them to diagnose more issues.
We asked them to check some brakes that were riding a little funny and they gave us an estimate for $ 600 to fix what they thought was necessary to fix.
Gut feeling that it was unnecessary so we declined the service and took it to another mechanic. That mechanic said there was some wear but that no repairs were necessary.
Bottom line — we felt they were out to make a buck.