Troys Florist

Do not use this florist. They are not local to any community other than New Jersey even though their website is designed to confuse people.
I ordered a funeral arrangement since their site indicated they deliver to the particular funeral home. When I arrived at the funeral, the arrangement was not there. I had received no communication at all from them, even though they had my cell phone number. When I called, they said the arrangement was «undeliverable» because they didn’t have a florist in the area.
Say what?
When questioned, they made excuse after excuse, boiling down to «We don’t have a florist partner in that town.» Then why do they post that town and funeral home on their site? False advertising.
Scam. Pure and simple. Now I cannot get my money back even though they’ve been promising it for 4 days. I’m getting more and more excuses, «glitches.»
They have an F rating on the BBB website, and per the BBB they NEVER respond to BBB complaints. DO NOT USE THIS COMPANY FOR YOUR FLORAL ARRANGEMENTS.

ABSOLUTELY THE WORST FLORIST EVER… I placed an order with these clowns yesterday to have them deliver an arrangement of flowers to my wife’s job for her birthday. I ordered a relatively expensive arrangement, and THEY DELIVERED THE WRONG arrangement that was half the price. My wife called me to thank me for the flowers and something inside of me said to ask her to send me a pic of what they delivered — I was floored, really? WRONG ARRANGEMENT…
I called these idiots to tell them what happened and they wouldn’t even call the local florist who they contracted with to send the RIGHT ARRANGEMENT — they kept saying: «sorry, but another deliver will not go out today…» — I pleaded with these idiots to please give me the local florist’s number so I could call them to make it right and Troys Florist’s STILL DECLINED to help me…
I called my bank and cancelled the transaction and got totally refunded the money…

Do not order. Sadly I didn’t check reviews until after my friend’s family received the order and sent me a picture. I was horrified. Comparison pictures to come…

DO NOT DO BUSINESS WITH THIS COMPANY!!! I ordered $ 74 worth of flowers and balloons for my wife’s birthday and they did not deliver them! The delivery was supposed to be at 11AM but by 1PM no flowers; I called and the representative told me «there was a problem with the driver the best we can do is have them delivered tomorrow.» Totally unacceptable!!! How does it look to any woman to have her birthday flowers arrive a day late?! Of course it would look as if I forgot her birthday!
Save yourself the hassle and spend your hard earned money with a reputable business.

I wish there was a way to give them less than one star. I chose them for Mother’s Day this year because they guaranteed same day delivery. I ordered the flowers on Saturday morning, hoping for my mom to get them on Saturday evening. On Sunday they emailed me and told me they couldn’t deliver them until Monday. I figured that was okay since it was only one day after Mother’s Day, and I didn’t order until Saturday so… my bad — even though they HAD promised same day delivery. My mom did not get any flowers on Monday, nor did she get any on Tuesday. They emailed me on Wednesday, apologizing and promising to deliver the flowers, with an upgrade, on Friday. I was upset, but I agreed, at this point just wanting my mom to get something, anything!, for Mother’s Day. Nope. They called me this morning saying they’re sorry, they can’t find a flower delivery place in my mom’s town. (I have sent my mom flowers MANY times before! There are flower shops in VA!) This is seriously consumer fraud. I paid extra for same day delivery, and they weren’t just a day or two late — they literally never delivered, after multiple promises! Now it’s a week out and my mom still doesn’t have a gift. NEVER EVER USE THIS COMPANY!

Don’t
Ordered for mother’s day. The day of they call me and say they are out of flowers and that they won’t be delivered until Friday…
How can you not be aware before hand that there is an issue. Then they say they will take 10% off. Seriously?
Then Friday comes along and they call again because they want the number of the recipient which completely goes against having flowers delivered as a surprise. Also, again they are calling on Friday the day they need to be there.

I ordered flowers to be delivered on Sunday, got a confirmation for Sunday delivery.
Monday got an email saying they were going to deliver on Tuesday because they were backed up.
Tuesday late afternoon got a call saying they were still backed up and could deliver by Thursday or Friday. they didn’t apologize, only said they took too many orders this week, and said they would upgrade my arrangement for free
Thursday got an email saying I had to pay an additional $ 22 to deliver flowers to the area I selected… I called them, told them they were already 5 days late, and they simply said I needed to pay an extra $ 22
I cancelled with them and worked with Keepsake Flowers instead — they were amazing and did same day delivery for me.
Troy’s Flowers you are a pathetic excuse for a business.

Ordered flowers for Mother’s Day. They called me on Monday at 2:46 from the East Coast to let me know they had received too many orders and my order would not be delivered until Thursday. On Thursday I received an email indicating that I should have received a call informing that my flowers would be delivered on Saturday! I guess we will see on Saturday if the flowers actually arrive… I called and spoke with the manager and asked her what their «action plan» is to prevent this from happening again and they hadn’t come up with one yet. They indicated they were going to have meetings to determine what to do in future… Oh My. Very Poor Management. I asked the owners name and to speak with them and I was told his name was Thomas and he is out of the country. I will never do business with Troys Florist again.

I had to give a 1. I would prefer not to give them any kind of star. My daughter-​in-​law ordered flowers for me on Mother’s Day. They never came. She contacted the company. She finally received an email that she forwarded to me with them stating they couldn’t make a delivery till Thursday or Friday with a small upgrade. I contacted the company and requested to know which florist on the island of Oahu received the order. Received an email back stating they haven’t even processed it yet. I asked them to credit her credit card back. Don’t order flowers from this company!

I should have checked Unilocal before placing 2 mother’s day orders with this CROOK of a company. They charged my card immediately but none of the flowers were delivered.

I should have Unilocaled this place before I ordered because every single one star review on here is correct. They are a complete scam and sent me an email (same day the flowers were supposed to be delivered) that the order was cancelled cause they couldn’t make the delivery. And conveniently the # on their website is down. Never order from here. We will see if I get my money back. If not I will be reporting them.

I googled a «local» florist delivery and didn’t do my research. I paid for a same day flower delivery on Wednesday. It’s now Friday and still hasn’t been delivered. I won’t be using this service again

OMG, no!
Troy’s Florist is not an actual florist, but, rather a call center.
When you place your order, Troy’s will call another florist, and will order a cheaper arrangement, and pocket the difference.
It’s brilliant. But, you are not getting what you pay for.

We tried to order flowers for a funeral of a WWII, Vietnam, and Korea vet. Troy’s advertised as if they were a local company in rural Minnesota where the funeral was. After we placed the $ 160+ order they contacted us and said that we needed to add an additional $ 37 to the order because of the location. What? We cancelled the order after receiving that information and further researching the company and finding these reviews. Buyer beware.

SWINDLERS. CROOKS. THIEVES.
I used Troy’s Florist to deliver the «It’s My Party» bouquet to my sister-​in-​law in Mercersburg, PA. What arrived instead of the rich, 10-​flower assortment, was an unattractive carnation bouquet, with some fern and filler. ONE FLOWER — the cheapest, ugliest flower, in place of roses, daisies, etc. When I wrote to the company, they told me that substitutions of equal or higher value were allowed if they didn’t have the flowers pictured.
A) That’s not on my receipt, B) why have a «recipe» of 10 specific flowers online if not _​one_​of those flowers listed will be in your bouquet?, C) are you telling me they were out of red roses? I don’t believe that, not to mention statice, which is also very common and easy to keep on hand, D) there is no way anyone, much less flower professionals, can tell me that 9 carnations and some ragweed are equal monetary OR aesthetic value to the roses, daisies, etc. pictured on my order.
I was offered an $ 18 return on this $ 73 order. Essentially, I paid over $ 50 to have 9 raggedy carnations sent as a gift.

Avoid these crooks at all cost. We placed a web order for a same day ‘get well’ bouquet. That process went very smooth and my card was charged immediately. 3 hours later they called me to tell me that they wouldn’t deliver my order unless I gave them another $ 16. Do not believe a word they say. Clearly, paying for a service at the price quoted is not a contract according to the wonderful folks at Troy’s Florist.
While we wanted to show our friend that we were thinking of them with flowers, we would not submit to this sort of unscrupulous work ethic. Troy’s Florist is bad. BAD. BAD!!!

Horrible!!! They pushed back my delivery date on the day of my delivery. I called to find out what was going on and the girls there were awful. They were rude and unsympathetic. Even the manager was rude. I canceled my order and was lucky enough to find a local florist willing to deliver the same day.

HORRIBLE! Stay Away! This florist showed up on a google search as a local florist. I ordered a wreath that was $ 280. What arrived at the funeral home was NOTHING compared to the picture posted. After several emails, they gave me back 15%. I will NEVER order from them. Stay away. Your better off going to costco and delivering them yourself.

This is the worst flower buying experience I have ever had. I bought flowers for my 10 year old daughter for her birthday and she loved them… because of the thought! The flowers looked as if they were picked from a dump. They were no where close to as advertised and I called them out on this by showing them pictures. They apologized and offered me 35% of my money, or they could give me a full refund after they took my little girls flowers away. Not once did they offer to replace them or remedy the situation other than money. There was no way that I was going to break her heart for 70 bucks even though the ones they sent were worth probably 5. Then Mia got frustrated and told me to write this post. I then told her she could print it out and shove it up her … and she said she would enjoy that! Just not a good company! Buyer beware!

I have to say, the reviews completely scared me off from using this company. I placed an order for mothers day flowers in CA, and saw the place was NJ… along with the reviews — I cancelled my order right away. Even though the phone call was a little odd (the girl sounded a little young and she kept having to put me on hold with no music… which is odd for such a ‘big chain’) she told me she would refund my money and cancel my order. I asked for an e-​mail confirmation and she told me they didn’t do this. Again, I thought that was fishy. Before I called I actually sent them a couple panicked emails asking to cancel my order, for which I never got a response. After our phone call she responded and told me she went to cancel my order but realized, per my earlier e-​mail requests, someone had already cancelled it, and I would get my refund in 5 – 7 business days. I wish someone had e-​mailed me back initially (again, an odd customer service point) but I’m glad I now had a written confirmation of my cancelled order.
Mothers day came and went — I had quickly ordered a ProFlowers replacement. As it would turn out… both the ProFlowers and the Troys Florist bouquet showed up. Aside from the fact that I had cancelled the order, they showed up on the correct day and it was the right bouquet from the picture (if not a little smaller than what I’d expect from an upgraded option) and in fact, they were nicer than the ProFlowers option. They do get points for that, since in past reviews people complained of the flowers, now, however, I was really panicked they wouldn’t give me my money back
Back to the refund — I didn’t receive it initially. (Not my problem that they delivered it after they told me they wouldn’t) I wrote them back in response to my e-​mail confirmation and asked for a refund. She profusely apologized and told me to call if I did not see it by the end of the week, which I did.
There were some customer service miscommunications that still made me a little wary… and I’m not sure I would have received my refund without that e-​mail. (An e-​mail confirmation seems an obvious customer service need and a company that doesn’t use them… fishy) BUT the flowers were what I ordered and they came at the right day (even though they shouldn’t have come at all)…and I did, in the end, receive my refund as promised.
Perhaps things are getting better… not sure I’d be the one to test out that theory though.