Douglas Automotive Repair

Honest, courteous, thorough they break the stereotypical model of what car repair places are.
Knew I needed more than what I went in for– LOF, Tire rotation– but when the owner came and not only told me what I needed, but showed me as well I knew this experience would be different. Then they gave me the choices for new rear brakes between mid and top of the line instead of one price fits all. The best. The only place I’ll be going from this point forward for my car. With this service price isn’t relevancy though I’ll say the pricing was great too.

I have taken several vehicles to Douglas over the course in the past 15 years and have nothing but great things to say about the way they repair cars, the prices, and the way they treat customers. Doug is the most honest person I’ve dealt with in the automobile repair business. The repair shop doesn’t resemble most – clean, organized, and efficiently run.
I have told many people about Doug and it has come full circle in that someone around Naperville, without even asking, asked if I had a good mechanic to go to. I said yes and before I could tell him the name, he proudly described the mechanic he goes to. It was how I would’ve described Doug exactly. I said, «you’re talking about Douglas Automotive, right?» The answer was yes.
I don’t know who the negative reviewer before me is, but if you click on his name and read his 3 reviews you can tell the guy is an miserable, smarmy A$$…
This is why Unilocal should go to a 10-​point rating scale.

Our four family vehicles have have taken care of by this automotive repair company for 14 years. They are honest and provide the best alternative to dealer mechanics. Their mechanics are top notch and the parts used are of excellent quality. In fact, they guarantee their work. Numerous times, Doug and his team have gone beyond the call of duty to take care of «emergency» type repairs so I woudn’t have to cancel a trip or out of town appointment. Douglas Automotive even replaced the engine in my 2001 BWM and it runs like a new car.

Honest and great customer service. Fixed problems other shops wanted to charge 10 times as much for. We could not be happier with quality of service.