Pizza Factory

This place is the best! The family that runs this place defiantly is doing it right. Fresh salad bar, cold beer, and delicious pizza.
They also are super friendly and treat you right– we come here almost once a week because they are so awesome!

Without fail, this is the best Pizza! We order out on a regular basis. Great service, friendly staff. You can tell that they take pride in making good food.

Seriously good pizza. Owners are cool, I’ve known them for years. They run a pretty tight ship. Friendly atmosphere, and the customer service has always been good to me.

Sometimes, you get a craving for a salad — you know… croutons, tomatoes. Really, just one big round croûton covered with tomato sauce… and cheese… and bacon. Alright, alright… pizza… you get a craving for pizza. In my case, I get that craving pretty regularly, so the family and I end up here fairly often.
Well, you can easily satisfy that craving here. There is an abundance of variety and «custom» creations. You can obviously choose from the specialty pizzas on the menu or ask them to throw together a concoction of your very own. The garlic white sauce is a pretty awesome substitution, too (if tomato sauce isn’t your thing). And I gotta tell ya… this isn’t some cheap Domino’s slap-​together job. These pies actually taste good!
Kids like the little arcade tucked away in the back. Nice for us bigger kids to see dough being tossed for each individual pizza crust. Overall, a great, casual atmosphere where the whole family can fill up, relax a bit, and not feel rushed through the meal. We’ll obviously keep coming back…

Here’s what I think.
The employees are great. They were all super nice and friendly.
The pizza was really good. It’s was not rushed or made with lame food products.
They actually care about the customer.
Here’s the part where the owners can step it up a bit. The TV is terrible. It hurts my eyes looking at it. A new TV from Costco is cheap and it would make a huge difference.
Take a step back and look at the hanging ivy on the walls. That was cool in the 80s.
It could be amazing with some nice flat screens and get lots of sports.
I will go back again for sure.

The owner of this place is so antagonist that even though the food is good, you
do not want to go back there ever, I had a large order to go and asked for
packets of dry chili pepper he hands out free. He screamed at me, «What
are you going to do with these packets? Leave them in your kitchen drawer with
all the Taco Bell Packets you collect?» When you bring in a coupon for his
place, again he gets attitude… somehow he resents the coupon– using person.
When you are at the Salad Bar or getting Napkins he watches you like a Hawk…
Is he mentally counting what you are taking? When we first moved here I bought some soup from Pizza Factory. It was horrible. When I brought this to his attention.
He went crazy, screaming at me that there must be something wrong with me and I
probably just wanted «free soup».
The amazing thing is that his staff are friendly and very efficient. And the food is
good. BUT: He makes the experience of «Pizza Night»…a very very bad
experience…so much so, that you can not enjoy the pizza.
We will now eat in town or at Bones down the road from him.

So came here today with a Client as being in the Mountain area WI FI is hard to come by but they had it and it was fast. Had the salad and pizza. Salad was great, even had baby corn. Pizza, was half combo, and half garlic chicken. Tasted great. Friendly Staff, area was clean. One thing I noticed I would recommend is to make the light in the bathrooms a little brighter otherwise the overall store was in great shape and food was awesome.

Such awesome pizza! My dad used to live down the road from here and we would hit this place up quite often. It was always delicious. Perfect crust, quality toppings — excellent pie altogether. I haven’t had it in a few years, but whenever I’m craving pizza — this place comes to mind. If something stays with you like that — you know it was good!

Horrible customer service. Just terrible. Makes you wonder how a place like this stays in business with the way they treat customers. Beware.

Generally happy with their pizza and salad bar. However, I often find the salad bar lacking ingredients, like no lettuce– that’s kinda critical to my salad making. Today, three containers were empty. When no customers are in the restaurant, it makes you wonder why the employees haven’t seen to this. And, second time in a month there was no plastic eating utensils for food to go.

We buy about 2 or 3 pizzas a month there. Tonight, my pizza was way off. Skimpy on the extra toppings (that I paid extra for.) I asked for a well done pizza so it wouldn’t be doughy and it was gooey like raw dough in the middle. This alone is not the problem, mistakes are made all the time. That’s understandable.
When I called to tell them I was unsatisfied, they treated me like I was bothering them. I spoke to the owner who YELLED AT ME. Told me that he’s been making pizzas for 20 some years and everyone loves his pizza.
I told him that I am a paying customer and I am calling to say that I am unhappy with my pizza. He said, «What do you want me to do? You want another pizza?»
I told him that not only do I want my pizza remade, I do not like the way he’s speaking to me.
He said, «oh yeah?» and HUNG UP ON ME.
I was going to let it go, but no… this pizza sucks. I want my pizza remade and I want an apology. I called back and he said, «oh no SWEETHEART, I would never hang up on you, I’m sorry it’s been a bad day, I’ll remake your pizza. Give me about 20 minutes. But I want you to bring the pizza back so I can see why you’re unhappy with it.»
So I load the kids up in the car, drive back and show him the pizza. «See,» I say, «Two of these pieces for instance, don’t have any tomatoes. I paid extra for tomatoes, one would expect they’d at least touch every slice of pizza.» I was expecting him to say, «Ah I see, you’re right. I’m sorry, here’s your pizza.»
NOPE. HE SLAMS THE LID DOWN ON THE PIZZA! Like a total jerk.
He said, «I’ve been making pizzas for blah blah blah…»
I said, «you can’t speak to me like this.» and looked over at his employees, who all looked very uncomfortable.
He said, «WHATYA WANNA DO, CALL THE FRANCHISE BOARD?! WELL GO AHEAD, SEE IF I CARE!»
I said, «Okay, is that what you want me to do?»
Then this guy, who’s name is Greg, said in a crazy bipolar whisper, «no, I mean I’m sorry, like I said, here’s your pizza, it’s the way you asked for, here just take it.»
SERIOUSLY?
… I still can not believe how inconceivably rude this guy was to me, I actually started to cry from having my adrenaline pumping and felt like I was being attacked. It was a horrible feeling. I couldn’t believe this was essentially, all OVER A STUPID PIZZA.
His horrible customer service and lack of manners and basic common decency pretty much ruined Wednesday’s PBSF.
Oh. that’s our family’s Wednesday ritual, «Pizza-​Beer-​Survivor-​Fun»
He tried to ruin PBSF!!!
He’s a big bully. He must be psychotic, he would say «sorry sweetheart» and then he actually growled at me, literally a growl… He told me «have a nice day… (growl) and never come back here»
I said, «Don’t worry, I wont.»
And you shouldn’t either.

The best pizza place ever, from the friendly service to the fresh tasty food. The pizza is the best, but don’t forget the garlic parmesan bread stick, pasta and salad bar. All of the staff are great and Ellen &Greg are the best! And, don’t miss out on the $ 9.99 1-​topping large pizza — Family Night every Tuesday.

Love the pizza– great taste! Staff is super friendly as well. Wish it wasn’t so expensive but we keep coming back because it really is good and a convenient location (by the time you spend the $ on gas to drive somewhere else the price is reasonable)

Local Pizza Factoy is SOO much better than the rest. The family who runs the place is wonderful! Good selection of Beer/​Wines. Can be pricey but then again it a ways out there. Tuesday the do have specials. So happy to have a great pizza place in our neck of the woods!

Best pizza in El Dorado County so tasty so yummy and it’s filling. If your looking to get pizza look no further!

Yum! This pizza was great! I came here while visiting family nearby. We beat the Saturday evening rush by dining at about 4pm. There were a couple more people dining in, but eventually we had the place to ourselves. We ordered a combo as well as a chicken alfredo. Both tasted awesome! The crust (my fave part) was perfect. I’ll definitely come back when I’m in the area!

Too expensive, but well baked and good taste. Nothing more to say about it.