Tow Zone

Okay here’s the thing, no one likes their car towed. But at least when it’s towed, you want your car handled correctly (done) and be given correct instructions (fail).
So, when the car got towed (unfairly, I ended up getting all my costs reimbursed), I called the 1800 number listed on the sign. Tow zone does not answer! And when they did, they were unable to confirm if they’ve towed the car, given the description & license plate. Then they said they will call back in 15 minutes, but at 30 minutes they didn’t give me that call back. & not surprisingly, they did NOT answer their phones! I just searched them online, and drove right to their location. The car was obviously towed, I can see it. They made it sound like a favor that they’ll wait for me to go to the Fullerton police for a release form, when obviously they tack on the $ 75 afterhour fee. I handled all transaction with a smile, cuz I want to get the car out ASAP. As long as you got that release form & pay promptly, they take care of you.
This business is located in a warehouse, inside the parking lot.
Random, I noticed this business had a high star rating during the time of my towing (July). Actually, the girls working were online, on Unilocal,giggling over their work’s rating. It now seems that review has been taken down.

Worst ethics in a business I have ever seen. Constantly vulturing around our apartment complex. I am a resident of the Serrento Apartments and Tow Zone chalks my tires every day. If I don’t wipe the chalk off within 24 hours then they will tow my car away. $ 300 bucks everytime you forget. By law the vehicle owner needs a written notice and 96 hours. However the Serrento Apartment complex and Tow Zone have gotten away with consistent 24 hour tows. It could be possible that they are sharing towing profits. I am appalled by this company. Here is the municipal code regarding private property towing: