PostalAnnex+

Went to the celebration of the First year for this business. This postal location has PO Boxes, mail drop off, business services and office supplies. They carry cards and beautiful gift items too. The thing that makes this convenience mail store truly unique is its A+ customer service. Congratulation to Diane the owner of this store for her first year in business and for brining the city of Placentia superior customer service, integrity, reliability and positive friendly customer service.

This is a great place for all your business needs! I came in to make multi-​page copies for our business. From the moment I walked in I was acknowledged and greeted. I waited less than five minutes before Diane helped me. She was quick, super friendly, and made sure my copies turned out great. I will definitely be back!

I recently moved to Placentia. After having had an unpleasant experience with another local mailbox/​shipping business, I decided to give this Postal Annex a try. I am glad I did. I arrived just a few minutes before closing. Dianne and Fred were very friendly and gracious. I needed to send a document to my daughter in San Diego and have it get there fairly quickly. They gave me the options and prices. They allowed me to use a discount coupon that saved me quite a bit. The process was pleasant and efficient. After I got home Fred called me to say that he had had to re-​enter my information due to a computer snafu which generated a new tracking number and he wanted to make sure I had it so I wouldn’t be confused if I decided to track my package. I appreciate that extra care. I will be going to this Postal Annex for all my mailing, shipping, and printing needs!

The staff here goes above and beyond to make my day. Every time I come in, they’re helpful, friendly, genuine and patient.

Remember the good old days? It was a breath of fresh air to receive the customer service I did here… and it was just to get a package delivered! Diane the owner and her associate Fred were more than friendly and very helpful. I was shipping a package out with overnight delivery and they did their very best to provide me with the best rate possible. Fred boxed my item, packaged it appropriately and was extremely thorough in obtaining all the details needed to expedite my package. I was extremely pleased to receive the customer service I did and will definitely be providing them with future service.

Needed to send a fedex package, and read terrible things about a local fedex dropoff place. Was able to get in and out of postal annex in 3 mins. Will look here first for future shipping needs.

Diane the owner is the sweetest. Everytime I go in there she always goes above and beyond to help her customers out. Today I went in wanting to print out a prepaid shipping label and for some reason it wasn’t printing, so she went out of her way and called Fed ex, but unfortunately they couldn’t help us. After that she had one of her employees call the company I got the label from and they were able to send us a new one, and they printed it right out and then shipped my box out. They also have a bunch of cute small stuff in there. I got an adult coloring book for $ 5.50 :) I always forget about this little place, but after today’s experience I will definitely be going back! Thank you Diane and her employees for making my experience 5 stars!

This is located across the street from the post office on Kramer, and I came in on a Saturday to ship some Christmas gifts. Fred helped me and was lovely. He made sure all of my packages were addressed properly, and chatted me up about the holidays while everything was processing.
It was a great spot and they offer every kind of shipping you’d need, along with having all of the supplies you’d ever need to send a package. I definitely will be using them to ship my items in the future and highly recommend this spot. The folks there are lovely, and you’re supporting a small business!

I run a non-​profit organization in Las Vegas that provides medical equipment for children born with Spinal Muscular Atrophy. I organized equipment from California to be delivered to Namibia for a child in need. Diane the owner agreed to ship for a price of $ 1140 which was well above our budget but I agreed bc the family desperately needed this medical equipment called a Cough Assist. Diane, sent a receipt of $ 1743 to the wrong email address and then proceeded to sign the receipt without my knowledge. When I noticed the over charge I called Diane and she told me that the $ 1140 was the shipping cost and the other $ 600 was packaging and labor. She deliberately stole money from non-​profit. Please stay away from Diane as she is untrustworthy. For more information, email
or to not get a response email
like Diane did.

Do not trust shipping your valuables from this particular franchise. They take a hands off policy basically once they accept your payment and supposed courier pick up is made.
I was assured repeatedly that the parcel would make it’s destination on time. Come to find out tracking did not start until 48 hours later, finalizing a delivery date a full week later. I even followed up w/​an inquiry to USPS and was informed they scan ever parcel as policy to overt this type of situation. A reasonable attempt was made to find out what happened on Tuesday. ., 1 vauge response basically denoting responsibility another the same day requesting information that they should have already had. Then zero 4 days later.
Thank you Postal Annex. 2 little girls let down.

I was very excited to see a new business in this spot. I became an early customer when I rented a Mail Box there starting at the end of July. Diane and her staff are so wonderful. It is so much nicer than dealing with the USPS. It has been such a pleasure to do business with Diane and her team.
I am a big fan and supporter of this Postal Annex location. I am confident that when I receive packages they are well taken care of, and they have been extremely helpful when I have needed to mail items out.
Diane IS THE BEST! I LOVE POSTAL ANNEX!!! :)

A short stay in Placentia California made me get to have a chance to know someone who is trustworthy and reliable when it comes to shipping parcels. Diane, the owner of Postal Annex is the best person I ever met.
I needed a parcel to go out to my friend in New York and I took my product to Diane. She has taken good care of me when I was not ready to ship the product.
I didn’t have a box and tape to assemble it. She come with bringing me an assembled box and tape, and package everything up right in front of me.
Than she gets the receiver name and address and rings me up with a competitive price. I was happy and the best of all, I thought this place has the best customer service.
Thanks Diane!

It was a cure store with cute small stuff and God! superb service! Fred was absolutely excellent! He packaged a lot of our stuff so patiently and so carefully that amazed us. He spent a lot of his time to take care of smallest details and was so patient, calm and friendly at all time. When his working hour ran out and his colleague closed the door and even said goodbye and even left, Fred was still patiently helping us with our DHL packaging and shipping, without any rush whatsoever. That’s kind of customer service you rarely see nowadays.
His service was just fantastic!

I was running over to The Ups Store by Ralph’s and saw that they’ve been replaced by a Japanese restaurant. I was excited to see a new Postal Annex next to McDonalds across from the post office. I’m selling a college textbook to Amazon by UPS & needed it to get there in perfect condition. The owner Diane & associate Fred were so nice, they packaged it carefully for me and I was on my way quickly! I’m so glad that there’s an option for UPS shopping close by now. They also offer dhl, usps, FedEx and International shipping. A notary public, key maker and shipping supplies are on hand!