Emerald Isle

Since my last review I have had a change in my view of this property. The new management and Mesa management have gone downhill dramatically in the handling of residents. We are not considered at all, the only thing that matters is the ever increasing rents and parking and pets payments. It takes forever to get anything done around the complex and no one cares. I came to this complex because of the activities and amenities but it is almost nil anymore. Things are taken away and not available to the residents who pay the high rent for the so called LUXURY apartments.
I would NOT recommend anyone to live at this complex.

I have never heard of a complex that’s when the water is turned off the heat is turned off in an individual apartment. They have water problems or emergencies here at least once a week. Also every tenant have to pay a percentage of the water bill here in this complex.

OK, I’ve been here a full year. Yes, I’m staying.
Again, I do love my actual apt.
I still have trouble with how the water is billed, although I am learning that that is the way a lot of places do it now. :(I conserve, maybe they don’t. What about those with washers in their apartments? How does that work? Or if there’s two people living in an apt, do they pay more? I haven’t cared enough to ask, since it won’t change the bottom $ line.
After my last post, the carpet in the hall where my apt is was cleaned. My neighbor thinks it was a direct result of my last post. ??? The person who showed me my apt is no longer here, so I’m assuming I wasn’t the only person who had issues.
Yes, the pool and library, and club house are very nice. The grounds are well kept.
If you are retired, they do have enough activities to keep you active if that is what you’re seeking. I wouldn’t mind joining a few of them, but I’m still working… I’ve a few more years to go! But honestly, when I retire, I won’t be able to afford this place. YIKES! They do have a couple nights a week where you can get a meal at a very reasonable price. So, what I’m trying to say, it the place is good overall.
I still have problems with them nickel and dime-​ing. My rent was raised from $ 1260 to $ 1345. Why? Because that’s the going rate in the area. They’re not wrong, and I guess business is business. Pet rent went up from $ 25 a month to $ 35. I don’t pay for a reserved parking space, but I wouldn’t be surprised it that went up too. The deposit for pets went up from $ 250 to $ 500. Honestly, that I get. A lot of people are irresponsible when it comes to pets. Then they also raised the cost of reserving one of the card rooms — $ 75. My expectations for the high rent and other costs is I EXPECT them to make sure things are in tip-​top shape.
So there you have it… I’m here for another year, I need to re-​home my cat. :($ 95 more a month w/​the raise in rent and pet rent, is a bit more than I had budgeted for.
I just noticed as I went to post this it asks if they accept credit cards, yes they do, but the one time I did it, it cost, if memory serves a $ 30 administrative fee!

I have lived at Emerald Isles for 2 years and love it. I find it to be a safe and secure place to live. Dee and Lana are so professional and kind,

my dad moved to southern california from chicago a year ago, and after looking at several other senior communities, he chose emerald isle. he loves it — the facilities are very nice, the people are friendly, the pool is actually warm, there are just enough but not too many activities, and it’s near a grocery store, pizza place, bank, etc. the only reason it’s not five stars is that it’s too damn far from LA where we are — wish it was a bit closer.

TERRIBLE management! Do yourself a favor and don’t get mixed up with this apartment complex.
I had the joy of dealing with the management company here when my mother moved out, she speaks broken English and needed help negotiating a ridiculous end of lease balance
My mother is an overly clean and is borderline OCD so it came as a shock when the mgmt company demanded $ 710 for her move out costs.
They stated there was a a line across the carpet that needed to be cleaned, that there were spots on the walls so they had to repaint the entire unit and that there was a hole blown through the top of the microwave. I asked for pictures of the above stated and they sent me black and white photocopied files were you could barely see anything, let alone the actual size of these blemishes. She admits to creating a spot in the bathroom, so if anything, she should only be charged for the small spot to be touched up in the bathroom, not the entire unit to be repainted. It’s difficult to see much in the pictures the mgmt company provided, you don’t get a sense for how big those marks are, the camera could have been zoomed in to make it seem like a much bigger mark. Also, the fact that the entire unit was repainted due to a single mark on the wall seems a little much to me.
They then charged $ 257 to replace a microwave that was made in the 70s with a brand new sleek microwave that I found on Best Buy, Sears and Sears for almost $ 70 less! There is no way there was a hole in the microwave. She is a lady who never uses her microwave, and on the occasion that she did, she would never be stupid enough to use foil (per the leasing agent’s claim that she would have used foil which would have exploded and caused the hole). That hole is rather large and I’m sure she would know if she created an incident large enough for the hole to have been created.
In the end, they took $ 175 off the bottom line, which was nice of them but I still feel like they completely took advantage of my mother. This place is a complete rip off and is just looking to make some money off poor unsuspecting elderly folks.