Verizon

Verizon has the absolute WORST Customer service I’ve ever experienced in my life.
My phone hasn’t worked in a wk. Which stopped the DSL from working.
A repair person was supposed to come this afternoon. I got 2 reminder automated calls but no repairman and every time I called Verizon I never got to speak to a human except 1 time, but before we got started the call dropped and I didn’t get called back. 3 subsequent calls total ed 1 hr. 40 min. Of on hold music. UNBELIEVEABLE.
WE’RE STUCK IN A MONOPOLY.

My god, what a long wait. I showed up here to hand over my equipment. With me moving and no longer going with Verizon I assume that this would be a sure bet in fast service. Was I ever wrong.
I showed up at around 10:30 in the morning and I have to say that I think everyone in this section of Pittsburgh had the same idea. What should have taken me about five minutes turned into a hour plus event. To say the line was to the door would do me no justice.
There were only two people working the counter and they were attempting to work as fast as they could. However, the customers kept hurling intense questions at them that couldn’t be answered with a click of the mouse. There were even people in line to ask how to use the automated payment machines.
When I did finally reach the counter it did take me that five minutes I initially thought I would only need. This took a big chunk out of my day which led to me being late to other tasks I needed to accomplish.
****NOTE: this is not a Verizon retail store, this is where you go to upgrade television/​home phone/​internet.****