The Dog Stop

I’ve been trying to get my dog into doggie day care and have called multiple businesses. A friend recommended The Dog Stop and couldn’t stop raving about it so I thought I’d give it a try. The Dog Stop responded quickly and I got her in for a temperament assessment without any fuss. (I went through several phone calls with the other businesses, one which never called me back) The second time I brought her in they greeted my dog by name. It’s the attention to small details like that that makes me feel that my pup is staying with friends rather than a business.
There is also a pup cam, which you can watch your dog on while you’re away. My only criticism is that the cam is little small and hard to see, but it’s not a deal breaker by any means. They also have a Facebook, Instagram, and monthly Newsletter which is a fun way to see the other pups that your dog hangs out with all day. Overall, 5 stars for ease of service, knowing my dogs name on day two, and making me feel like my pup is in good hands.

It’s only fair that when taking a vacation get-​away that Kaiser our German Shepherd gets the same. We’ve used this facility several times and I typically handle the drop off but this last trip my wife had to handle it. She’s always avoided the drop off because she felt guilty leaving her boy behind. As soon as she walked into the store the woman behind the counter greeted Kaiser by name and saw how excited our dog was to see her. When another staff member came in the door and recognized our dog and greeted him by name my wife immediately felt at ease and realized that this was our dogs vacation destination.
A cool feature that this location has is pup cams that allow you to see your dog playing with his and her friends online. Whenever my boys (6&8 years old) start to act up from being bored in restaurants I hand over the phone and ask them to check on the dog. They love to watch and point out Kai in the sea of playing pups.
Another bonus is the included bath for the week long stay. It’s great to pick your pooch up and find him to be clean and fresh.
We’ve had great luck here and have always had a good experience. For us it only seems fair to give our dog a vacation getaway if we’re doing the same.

I have never had a problem with The Dog Stop– I have always been pleased by how great my dogs look after grooming– this past visit — ill make a long story short– I was not happy with one of my dogs cuts and expressed that– I paid the bill and left after being promised I would get a call to fit my dog in to trim him the way I had asked when dropping him off. Never received the phone call– so I called and left a message never got a phone call back– guess the customer is not always right and they don’t need the business—

We have been loyal customers to Camp Bow Wow in Greentree and upon moving, The Dog Stop on Banksville road is closer to our home so we took our dog there. We have NEVER had a problem at CBW.
Our first «trial» day at TDS was fine but the second time, my dog came back to me wet, sticky and super smelly. When we got home, I immediately bathed her and her bath water was dark brown. GROSS.
It’s not out of the ordinary for her to sleep a ton after, so after she ate and dried off, she fell asleep. Throughout the evening, she was producing a ton of eye boogies. The next morning, they were really goopy and there was drool around her entire mouth that was also a yellowish/​greenish sticky consistency. She now has not drank any water and has been very lethargic all day. I’ve had to syringe water into her mouth to make sure she’s getting water.
The front of her tounge is bright red and the back looks like she has thrush. We are going to the vet tomorrow (on a Sunday $$$) to find out what is wrong. Not a happy dog mom.

Mary was awesome, entire staff loves the animals they take care of, and my furkid Zooey had a blast. After a week’s vacation, she looked happy, healthy, and excited. If you have to leave your dog on travels, don’t hesitate to come here!

Our 2 pups love the dog stop. We had been taking them to the dog stop east end (which we loved) since it opened but recently moved and had to change doggie day cares. There was no doubt we were going to stay within the dog stop chain because of their great customer service and the amount of fun our pups have there. Since the move we have been taking our pups to the dog stop south hills and it’s been a great experience for the pups and us. We have also on occasion used the dog stop strip district. I would highly recommend any of the dog stop facilities for boarding grooming or day care.

Reluctantly, I dropped my 4-​year-​old miniature dachshund off at The Dog Stop’s South Hills location. When I picked him up tonight, I received almost half of the food that I left for him back.
Normally, my pup is extremely energetic, almost to a fault. However, when picked up he barely walked out of the lobby and slept in the car for the first time in his life.
Once home, I had to immediately bathe him as he reeked of Clorox and his coat had a film from the cleaner on it. It also appears that the cleaning solution has irritated his paws to the point of being red and raw.
The woman who kindly took our money had no explanation of his stay, why there was left over food, or why his paws were so sore he could not walk on them.
It was not the experience I was hoping to have and I will be more than willing to spend some extra money in the future if it means receiving better care.