Sears Optical

i was in a pickle… Target had screwed me big time on my optical prescription for contacts and with allergies at an all time high… I threw my last pair of disposable contacts out without knowing I was out of prescription time and also no more contacts… so what happened was I ended up on vacation in Pittsburgh with no contacts only glasses.
I was so relieved after checking out three Wal-​marts and a Pearle Vision only to be told they didn’t have time to see me to walk right in here and get an eye exam and contacts by a professional Dr. and staff all under an hour.
They hooked me right up and even took the time to go over some other items like allergies and possible eye problems that take place as you age… so they were efficient but did not skimp on service.

The scoop:
Positives: Cindy was great. I first came in to have my eyeglasses repaired — I had bent the hinge and a screw had fallen out. She was successful at fixing and is very pleasant to work with. I then made an appointment for a new prescription and she helped me pick out eyeglasses. Again, a very positive experience.
Cons: I just didn’t feel comfortable after the eye exam that it would be the right prescription. I just didn’t feel that any of the options given with the lenses were all that crisp. Isn’t it normal after the prescription is set, that you then re-​read a line or more to see the final result and you end up being so happy you can see better than before? Am I not remembering the eye exam correctly, here? Anyway, I mentioned to the doctor my concerns and apprehension and was reassured that it would be ok. I was further assured by Cindy that if it wasn’t right when the glasses were made, they’d make it right. I said ok. But, after returning home, I still felt uncomfortable and not confident based on the fact that none of the options presented to me during the exam were all that crisp. I ended up calling and cancelling the order for new eyeglasses and will go somewhere else and start over with a new exam.
Bottom line here Sears Optical, I want the prescription to be right the first time. If your customer says they’re not feeling confident, just how difficult is it to re-​examine them, if for no other reason but to give them confidence? Seemed awfully arrogant of their doctor. Just sayin’…
As a followup, I had an eye exam elsewhere and the eye exam was what I expected — it was much more thorough in refinining the lenses to the clearest for near and far. And, I do remember exams correctly. With the final lenses in place, I was given a placard to read up close to make sure I could read the smallest lines and that I was pleased with my prescription. Great, it wasn’t me! The exam at Sears Optical was less than thorough. Shame on you for taking my money and keeping it when I questioned the exam.