Pro Bikes

Was here today they did a great job on my bike made like it’s new! I am happy they took extra time on my brand new bike and totally made it back to normal! They are a nice staff. They also were informative and took time with me to explain a lot of info. Just happy about having my bike back.

Let me write some praise first: the sales department is fantastic. We bought a bike for my wife and were pretty pleased with how things went. The salesperson who assisted us recognized us each time we returned to the store, and inquired as to our ongoing satisfaction with the bike. It made the store feel like a friendly environment, one in which we were valued. They have a nice selection of bicycles from good brands, too. I would not hesitate to buy another bicycle from them in the future. 4 – 5 stars for the sales department, and the only reason why this review isn’t a single star.
The mechanical repairs department, on the other hand, has completely lost my trust.
I brought my own bicycle in for their tune-​up service. They ask if there were any problem areas to focus on, and I noted some minor shifting issues and a tear in my front tire; I wanted their opinion on if it was still safe to use. The tune-​up would be $ 70, but any other repairs that I wanted would be extra. The wait time would be two weeks. It’s summer — probably their busiest season.
One week and six days later, I received a call that my bike was ready. I went to pick it up and was shocked when I was told that I owed a little over $ 210. They had gone and changed a number of shifting-​related components, and they had replaced my front tire with something of their own choosing (which was also the highest-​priced item on the receipt, tuneup excluded, and which cost close to double that of the original tire). I never received a call to ask about tire preference, nor to receive a go-​ahead on making the repairs. If I had known the cost up-​front, I would have sold the bike and bought a new one. Adding insult to injury, they had evidently tossed the NEW inner tube in the front tire, and charged me for another. I inwardly grumbled and considered making a fuss, but ultimately paid and took my bike home. I wanted to ride, and I trusted that the mechanics had chosen what they did for good reason.
Within the first 20 miles of receiving the bicycle after the repairs, I discovered that my front tire had a flat. I was riding along paved paths and crushed gravel; the usual Pittsburgh bicycle paths that had never given me problems before. I changed the tube and discovered that they had installed a tube meant for tires of 20−25mm width, whereas mine are 32 mm. Such a mistake meant that tube was destined to have a very, very short life. This was listed on the receipt, but it was such a sloppy error that I was certain that the cashier had simply rung it up incorrectly. I changed the tube and grumbled to myself, and then noted that my shifting issues still existed — only now at a different set of gears.
Looking at these issues and expenses, what did I get by bringing my bicycle to the shop? They tossed my inner tube and charged me for the luxury of buying and changing yet another inner tube due to their carelessness, putting a major damper on a weekend ride with my wife, and they charged me around $ 100 to simply modify the shifting problems that I was having.
After verifying with cycling friends that this was truly a sub-​par experience, I went ahead and contacted the shop to express my grievances. The manager on duty, Dennis, stated that the shop is supposed to call the customer before performing the repairs, and offered that I could come by at any time and he would adjust my bike for me on the spot in order to resolve the shifting problem once and for all. He would also do something to rectify the inner tube situation, stating that he wanted me to be «100% happy» and «it isn’t really an excuse for what had happened, but we’re incredibly busy.»
I returned to the shop the day after speaking to Dennis. He didn’t seem to remember our full conversation when I met him, but he did adjust the bike while I wandered around the store. «The problem is that the mechanic who installed everything didn’t test-​ride it after making the adjustments,» Dennis told me, before assuring me that everything should be fine after this. I was somewhat shocked by this bit of news. I take the bike to the shop because I don’t know how to make those adjustments. If the mechanic isn’t even going to ensure that everything is tuned properly, what’s the point? I might as well save myself the time of driving back and forth between my home and the shop and save a lot of money by fumbling through it myself. With regard to the inner tube issue, Dennis gave me two new, packaged inner tubes with a higher sale price than what I had been sold (not that the performance should be any different, but I appreciated the gesture). No effort was made to rectify the fact that repairs and changes had been made without my consent, other than the statement the day before that the mechanics would be spoken to.
Will go elsewhere or attempt repairs myself before bringing my bike in for service here again.

I took my bike there over the summer to have the brakes repaired and a general tune up. I was told it would take about a week. After twelve days I called and it still wasn’t ready. If it was going to take so long they could have just told me in the first place or at least called after a week or so to say it would be a few more days. I also had an issue with the seat that needed addressed, however that problem was not fixed, the seat still swivels back and forth when I ride. They did fix the brakes, but not sure if I would go there again.

I know little to nothing about biking and was looking for something to use on the Rail Trails and around the neighborhood. The girl that helped me was super knowledgeable and did not make me feel as though my questions were silly (I can assure you to a pro biker I’m sure they were!) I never felt pressured in the least and was given all the time I needed to test out my options. The entire staff was friendly and super helpful. I will definitely be returning when I need any repairs or tune ups in the future! A+ for their customer service!

Hands-​Down the BEST staff I have ever dealt with!
I’m an avid cyclist, and have been for 20 years or so, and have never been to a shop with a more knowledgeable, friendly, and service oriented staff.
These guys will bend over backwards to address your mechanical issue, or meet your (even very demanding) needs for your cycling obsession.
I HIGHLY recommend this shop.

(UPDATE due to Services Rendered)
Called today @ 4:30 for some services on a last minute basis and I was told to come on in and they’ll do as much as possible in the time given.
(worst case scenario: I’d leave my wheels with them).
I was there by about 5:20 and was serviced immediately.
I don’t have a pedal wrench so I needed some pedals installed, I thought I was due for rear breaks and I also wanted to get a fitting done.
Pedals were on in no time!
Dude looked at the breaks and said «To be honest, you’re not in need of new pads yet… we’ll just do a cable adjustment for ya».
He fitted my bike.
Gave me a lot of info on safety regarding SPD know-​how to keep me from getting mushed by a PAT bus.
Overall, they were very friendly and helpful!
I keep getting lucky and going in when the owner is there.
Not sure if its luck, so much, or if that’s just how he likes to run things – either way… I like this shop a lot!
I think that this will be my 1^st choice of LBS’s from now on.
I called around and got some insane estimate on the things I wanted done and here I paid a total of just shy of $ 17.00!
WIN!