Pep Boys

First, this location had my car in for a scheduled appointment, could not find my keys and NEVER CALLED to say «Hey, did you forget to give us your keys? Because we don’t have them.» By the time I called them for an update on my car they had found my keys but pushed my appointment back two days.
Then, when I picked up my car two days later, the guy helping me gave me my keys and my bill and said nothing. Imagine my surprise later in the afternoon when I noticed «Hey, those inspection stickers still say this year.» When I called, the guy on the phone said that the attendant should have told me that I had to drive 150 miles before I could get the stickers.
Unfortunately due to circumstances, I live in another state and can’t make my car legal here until it’s legal in PA and had to wait until my next trip to town to get this fixed.
A week or so later I noticed a small oil leak. I assumed it was that the filter or the plug wasn’t tightened enough and delayed tightening it, as I don’t own a floor jack. A neighbor today lent me a floor jack so I could tighten the plug/​filter, at which point I had discovered that the plug had been tightened so hard by Pep Boys that the oil tank itself is cracked.
YOU’RE DOIN’ A REAL BANG UP JOB GUYS.

Scheduled an appointment online for inspection. Left work early to get there, when I arrived had they said they had stopped service for the day. They said they canceled the appointment but no one ever contacted me by phone or email.

DO NOT GO HERE. I would give a 0 star review if possible. I scheduled an appointment for an oil change and inspection a week and a half in advance.
I showed up a few minutes early, and reminded them of the services that I had scheduled. They told me it might be 15 – 20 minutes before the pulled my car around.
They didn’t pull my car around until I had been waiting for an hour and a half. I have a fleet vehicle, so I don’t pay for these services, so I didn’t have a traditional checkout experience. After I left their facility (after a total wait time of over 3 hours) I realized they had not even changed my oil.
So I waited over three hours for them to NOT do what I scheduled them to do. I called the manager who never apologized, made excuses, and when I told him that I wouldn’t be scheduling another appointment with them that I just felt like he should be aware of the service being provided at his store, he hung up on me! I am furious!!!

I would like to express my sincere gratitude to the staff at this particular Pep Boys. In addition, I would like to single-​out one exemplary staff member named Andy.
I was driving down McKnight Road, late for a meeting, when my tire light came on. Pulling over, I sadly discovered that my driver’s side rear tire was flat. Fortunately, I carry a small air compressor in my trunk and was able to inflate the tire enough to travel the 300 feet to this Pet Boys location.
I met Andy at the service desk, explained my situation, and inquired about the ability to have someone look at potentially plugging my tire.
He was extremely professional and sincere. He explained that all of the mechanics were currently working on other customers vehicles, and that it would unfortunately be at least 2 hours before they could get to my tire.
He was very empathetic, and subsequently remarked that he would be happy to take a look at my vehicle in the parking lot to see if there was anything simple that he could do to fix the tire without needing to remove it or get my car on a rack. Fortunately, he was able to patch my tire right there in the parking lot!!!
The bottom line is that Andy is a good human being. He is a gentleman, and I greatly appreciate him helping me out in my time of need. I have always been impressed with the staff at Pep Boys, but this was clearly ABOVE-​AND-​BEYOND service! If I had it in my power, I would give Andy a large raise. If any corporate management is reading this, I would hold onto Andy. He is a wonderful example of what your company’s values and customer service should always remain.
Best regards,
Matthew Paulus Thomas, M.D.

Today Andrew & Patrick saved my day– I couldn’t be more grateful. Refreshing to find such great people. I am so thankful!!!

My one headlight had been out of service for over a month and I was too lazy to have it fixed … Finally I decided to Goto Pep Boys… The guy at the tire and auto repair desk said would take 2hours! I told him I would wait since I desperately needed it for a trip… The rep name I believe is Rich…
Anyways he was very nice and helped me get a mechanic to install my headlight which took 5 whole min! So didn’t need to wait those two hours!
Thanks Rich :)

My husband took his car here to be inspected and was told it needed $ 500 worth of repairs in order to pass inspection. He took it to another mechanic for a 2^nd opinion and was told there was absolutely nothing wrong with the car and it passed inspection perfectly. Stay away from Pep Boys unless you want to be ripped off!!!

Ugh I hate car related issues. But no issue this time, not really. Just had to get the car inspected. Made an appointment, very easy. Showed up for the appointment, they didn’t start checking my car for another hour. I was fine with that… not really in a big rush. Of course when you need your car inspected, they always find issues. This time not the brakes, not the tires, but one windshield wiper and one strut. I honestly didnt know you could buy one windshield wiper… thats so crazy but they provided me the option to buy one. Wonder what they do with the other one if you dont buy the set? Bought the strut, they installed it and put the car back together. They took my car out of the garage and parked it… all ready to go. I paid, got in my car, and drove down the street. As I was climbing up McKnight Rd hill (going towards downtown) my car started shaking and dragging uncontrollably. I felt like I didnt have control over my vehicle. So I turned back around and spoke to the manager. He told me that I most likely needed an alignment… and this is why they request we get one with a strut replacement. I dont remember the previous person telling me this… so I’m not sure it happened. But that’s water under the bridge. My main issue, when they do any work like that, arent they supposed to test drive the vehicle? This didn’t happen the first time.
They completed the alignment and the young man took it for a test drive (like they should have at the beginning). The manager then went for a ride with him the second time (for a second opinion?) Finally I was able to take my car back, once I paid for the alignment. The manager was able to give me a small discount on it.
I have to say, I will probably not go back to this establishment. Although it beats the one on Centre Ave. (need an oil change? Your car will be ready in 5 hrs) — I just need to be sure that my car will be safe — and in the same, if not better condition than when I brought it in. They definitely lost my business because I do have another vehicle which needs to be inspected shortly.

The most important aspect of car repair is reliability and the team at pep boys has it. They are also good on the second most important aspect of car repair: speed.

GREAT SERVICE! I just moved down here from Philadelphia, and it was real hard for me to find an auto shop that would be able to fix BMW cars without paying a leg or an arm.
My car had problems with my spark Plugs and cylinder 3 coils. So as soon as I came into the pep boys, they’re were very nice and helpful. Telling me that they can fix the problem. I waited about 2 hours, I didn’t mind. They did a great Job! FRIENDLY AND RELIABLE! This was a awesome experience

Came here to get a new car battery before the winter. I called a head to make sure they had the battery I needed in stock. I arrived about 30 mins late but they were happy to still fit me in. Bre, the cashier was very nice and called me with updates on my car’s progress as well as when it was ready to pick up. It took a little bit longer than I expected because they couldn’t find the battery I needed for my car. They then found it at the shop (one of the workers pulled it from the shelves for me to make sure it was in stock). Good thing because they would have had to drive to another pep boys to pick up another battery for me. Overall, I thought their staff was very nice and friendly. I would come here again.