Pep Boys

I was on a trip from Pittsburgh to NY on Sunday afternoon 2 days after Christmas when I heard noise coming from the front wheel of my Escalade. Everything around was closed, except for this location. These guys pretty much saved me, as it ended up being a broken wheel bearing, which they had in stock and were able to replace. The first part they got was defective, and so the manager drove to another location to pick up the good part for me. They also gave me 20% discount on the work, and although it took good 3 hours to get it fixed I don’t think this work could have been done better /​faster anywhere else and on such a short notice. Thank you!

Had a very negative experience at this Pep boys recently.
About a year ago, had taken my car to have the battery replaced here and I was generally satisfied with the service. They told me the battery was warrentied for 3 years if anything should happen.
Fast forward to this past week, I get to my car and it’s totally dead– no power at all. I call triple A for a jump and they run some diagnostics on the battery and say thats it’s toast. Well, so I got the receipt and took it back. They said yes, they could replace the battery, but it would cost me a $ 35 installation fee. Even though the original receipt had installation for $ 9. Strike one.
Next, they took it back and tested it, and claimed it was fine. I asked for an explanation of the diagnostics and showed them the test from triple A that showed the battery needed replacing. However, they would not look at the triple A test, couldn’t explain to me what diagnostics they ran and refused to help any further.
At that point, I just wanted my money back as I would go and buy another battery somewhere else. They also gave me a lot of trouble and argued for about 10 minutes while other customers waited. Finally they refunded my money and told me not to come back here for a battery. Well, don’t worry, I wont. To top it off, I had to wait another 15 minutes after the refund for them to pull my car out from their shop.
That is the Pep boys idea of «100% satisfaction guaranteed» which they have proudly displaced in their store. Never coming back here again.

I’ve been to this Pep Boys location a number of times, twice for an oil change and once for new tires. Even though the reviews weren’t great, I still went because the location could not be more convenient for me– close to my place, access to bus lines, etc. During three visits, I’ve had quite a range of outcomes. For my first visit, I got an oil change– I had a coupon, service was quick, and I had no problems. On my second visit, I needed new tires; the service was fine, but very slow (took more than 2 hours longer than they originally stated) and prices were a little on the high side. My third (and final visit) was for another oil change (since I’d had no problems before); again, service for this was quick, prices were fine and I thought that would be the end of it; however, on a drive to Cleveland that afternoon, I started smelling oil and pulled over to check my engine. When I popped the hood, I found that the cap to my oil had not been screwed back on, and while luckily, it was caught in the hood so I could put it back on, my engine block had a film of oil on it from where it had been sloshing out during the drive. While the Pep Boys staff was professional and accommodating when I gave them a call about this (I went back in and they cleaned the engine for me), I think I’ll be finding somewhere else to get an oil change.

Don’t call Pep Boys for towing. We waited 4 hours and when we called and complain all they would say is (would you like for us to cancel your tow). We did finally cancel our tow and called Lenny (Pons Auto Body) and he had us on our way in less than 30 mins. Put his number in your phone. Lenny 412−628−4091

In general Pep Boys sucks and is a rip off. At this store in particular the staff is some of the laziest you will encounter. Look forward to standing there at the counter waiting and waiting without being acknowledged for tens of minutes while people walk back and forth and do everything else possible besides even tell you that they notice you are there. I’ve been here multiple times because it’s convenient and it’s always the same. I gave it a two star instead of one because a couple of visits ago some older white guy actually looked at me and said ‘wait a sec and I’ll be back to ring you up’

These guys returned my car with only 3 lug nuts on one of the tires after they charged me around $ 230!!! I realized one of the nuts was missing while I was on the turn pike and next exit was a 30mile drive. Longest 30 miles of my life! Very sloppy irresponsible service, and the guy at the front desk was very rude probably a racist.
Now three weeks later the check engine light is back on! Wonder what they fixed?

Made an account just for this review. Avoid this place at all costs. They over charge and try doing uneccesary work. They are all incredibly rude too. They mucked around with my girlfriends car and it quit running almost the following day. DO NOT go here for any reason.

I live close to this location, and so a few times I’ve stopped in to pick up a car-​related resource or to get work done; I’ve experienced every level of the Pep Boys services, and to tell you to run far away in the other direction doesn’t begin to describe the headache you’ll endure coming in to this shop. Very friendly service people juxtaposed against incompetent representatives on the floor and tied to disgustingly half-​assed work. Take your car to Zovko’s in the South Side for maintenance/​work, and take your car to Duke’s in the South Side for tires. And if you care, read below for a more in-​depth list of upsetting moments in chronological order:
1. Needed new tires. Went to Pep Boy’s for a tire offer. Great tires, nice price. Quick installation, got my car back with smiles on both sides of the transaction. Driving across the state, my hub cap blows clean off on the turnpike. Check my tires, the lug nuts are all loose. Pep Boy’s didn’t tighten the lug nuts. Fortunately, they reached out apologetically, replaced the hub cap, and checked out their work. Nice enough.
2. Needed some rust remover and touch-​up paint. Looked for what I wanted, but was confused at the large amount of options available. Waited about fifteen minutes in line to ask an employee, who asked me to wait to check out the three people behind me before walking over and giving me his recommendations. After looking up my car make/​model/​color, he gave me a can of rust remover and some paint to go with it. Turns out, it was the wrong color. I brought it back after it dried and he apologized, continuing to say that he really wasn’t sure and I shouldn’t have asked. I asked if they could take it off and he said that they don’t strip paint, sorry.
3. Woke up to a vandalized car. Needed some graffiti remover, wax polish, and some microfiber rags. Walked in to find a similar issue – there are so many different options and I wasn’t sure which to buy. Asked for help. An employee said he had no idea, he just works here and isn’t very good with cars/​never really did any of this. A veteran employee then helped him get the graffiti remover, wax polish. I asked which microfiber rag I should get, and he said, «I dont know, grab any of them.»
4. Tire popped, needed replacement. Took my car in, bought a new tire, was in and out in a few hours. Great, fast service, all smiles. I asked what was wrong with the tire, they said they didn’t know and would have to go back and ask but it might take a while. As I drove off, there was a nasty scratching sound (like steel hitting pavement). Took my car back in, turns out the piece where you attach the wheel was bent and it was hitting the frame of the car. They fixed it – for the next two weeks, I drove my car around and still heard the occasional «whump whump whump.» Took it in to Zovko’s, they took it apart and said that it wasn’t fixed. There was a piece of metal hitting my brake rotor. Zovko’s fixed it.
I don’t trust Pep Boy’s. I don’t trust the service workers, I don’t trust the employees, and I don’t trust the establishment. I don’t want a frequent customer rewards card, I want a quality person to see me through start to finish that knows what they’re talking about and is proud of their work. I will never go back to Pep Boy’s, even if it is right around the corner from me. You should never go to this Pep Boy’s. They will only steer you into a ditch.

I had my car towed here after I hit a pothole and got two flat tires. I chose Pep Boys because it was close to my houseand I could walk home instead of waiting for my car to be fixed. I had my car towed there around 11am. I called before hand and they said it would be done in the afternoon. the tow guy warned me that Pep Boys would make me get four new tires because my car is AWD… Great… When I dropped my car off they said it would be ready for pick up at 7pm and if the tires weren’t fixable then I would have to get four new tires… Great… They called me at 7:30 to tell me that the tires weren’t fixable but instead of buying four new ones I only had to buy two get an alignment. My car was done by 8 that night. Over all they did a good job. My tires were replaces and I made it to work the next morning.

2 stars= Meh. I’ve experienced better. That sums up Pepboys.
I rolled the dice too many times I guess, and was bound to have a bad experience. The two times before I was pleasantly surprised at how easy it was to get my car in– I bought snow tires here and had them installed here under a promotion, and they then took them off at the end of the winter.
Today I dropped my car off right when they opened at 8am to remove my snow tires and mount 4 all seasons that I provided. Told them I needed it at 4pm and that it wouldn’t be an issue. I just called the shop and they said there are still 3 cars ahead of me at 4:30pm. What profitable shop takes 8.5 hours to get a car in to mount and balance 4 tires?! Now they’re saying it’ll be another 1.5 hours and I sadly don’t believe a word of it.
This is the last time I’ll ever use Pepboys for anything. Time to look for a local, independent mechanic.

This is a review where a ZERO star rating would be applicable.
My car died in the middle of forbes ave at 10 pm on a saturday so I had no real other options then to get it towed to somewhere that AAA would allow. The next morning I get a call from Pep Boys saying that it was my alternator (which was 1.5 yrs old) and my battery is also dead because of the alternator. I had a 3^rd party ship them the alternator since it wasn’t very old and was covered under their warranty. They called me when they got the alternator and had put it in and proceeded to tell me to it was ready for pick up.
I had been traveling for the holidays so the car sat in their parking lot for 5 days. I go to pick it up and notice that they charged me $ 97 FOR AN HOUR OF LABOR. Once I overpaid them to «fix» the alternator and battery I go out to my car to start it. THE CAR HAD NO POWER. They tell me to leave the car their overnight and they will fix the problem the next day. After looking at the car for an entire day they could not resolve the issue. The mechanic didn’t even call me to update me on the status of my car. I called Pep Boys that night and spoke to an associate who tried to tell me that I was probably going to have to pay to fix their mistake. The next morning I called to speak with a manager who was much more understanding and much more helpful than the associate. He told me that the technician should have called me the night before and that I was definitely not going to have to pay for the new repairs. I am currently going on two days without a car due to the negligence of Pep Boys. Overall this has been the worst experience I have ever had with a mechanic or repair shop.
TL;DR I took my car to get the alternator and battery replaced. Pep Boys ended up killing my car and making it worse. Associate tried to tell me that I was going to have to pay for their mistake. Spoke with manager and he said that I won’t have to pay. I still don’t have my car back yet…

I needed an oil change and called ahead. I was told that they would not make an appointment and if I brought it in they’d take care of it in 30 minutes.
So I brought my car in just before 4 pm today. As of now (5:37 pm) my car still hasn’t even been moved from where I parked it. I have been told by the staff that «it should only be 15 more minutes» at least twice now. Another guy told me it was «almost done.» It still hasn’t moved.
If you’re looking for fast, affordable service and a staff that doesn’t blatantly lie about the time things will take, I suggest you go ANYWHERE else.

1) appointment at 8 AM for oil change and wheel alignment. Told it would take about 2 hrs
2) got a call at NOON telling me my car was ready but they want to replace rear brake pads. I believe they charged me for rear brake pads at inspection two months ago (need to check that at home)
3) paid, waited for keys
4) told, «oops, we didn’t actually do your alignment!»
5) commenced with «oh hell no» subroutine. Insisted on full refund and immediate return of my car. Got the refund
6) The tires were still off my car though. Declined tire rotation so not sure why they even had my tires off since they hadn’t started alignment yet! Had to wait for that
7) Caught attitude from one of the mechanics FTW
This is the fifth time I’ve been in there in 15 months, too. Two new pairs of tires, inspection repair, inspection follow-​up, and this time some minor maintenance. I was on my way to being a loyal customer. Now I’m firmly in the «never go to Pep Boys» camp. Good job.

They got the job done, I’m just not happy with how my appointments went. Let me explain: I made an appointment around 9am last Wednesday for 3pm. At 12pm, I was called and it was cancelled, as they «couldn’t get to it». You’re open until 9pm, how could you not get to it? Anyways, I decided I would make an appointment on my day off from work, again at 3pm. This time it wasn’t cancelled, but they couldn’t guarantee that my inspection would be done by closing time, which seemed odd seeing as it was 6 hours left, and I had an appointment. It ended up being done earlier than closing time, and I couldn’t get there before they closed, but that’s another story, and not a knock on the business.
Bottom line: disappointed in how they handled appointments, but staff were overall nice.

No one wants to have to replace their tires, especially all four of them at once. They’re expensive no matter where you go. That in mind, Pep Boys was cheaper than what the dealer (Nissan) quoted, offered a 10% off coupon, and a rebate. Not too shabby.
I tried to purchase my tires online before I went in so I could get the 10% off. There was some sort of technical problem with the online form, so I called my local Pep Boys, easily made the appointment, asked about the 10% discount that was «only available online» and was told by Robert that I just had to print the coupon and bring it in with me and he’d apply it to the bill. He also made my appointment for me as that function wasn’t working online either.
Dropped my car off and had two friendly workers there to joke with and handed over the keys. I walked to work, a few hours later I get a text stating my car was ready. When I arrived the guy at the desk said he didn’t want to «call and interrupt me at work so he sent a text instead». That’s some good customer service right there.
Honestly, I was hesitant to go here because I always heard it was overpriced and that local tire stores offer better deals. But I think Pep Boys is the way to go in regards to price and quickness. Since I’ve only had the tires on my car for 24 hours I really can’t comment on or review those, but Pep Boys on S. Millvale was a positive experience.

On a recent 17 degree evening, my 7 year old battery dies, and I’m stranded wearing only a light jacket. My friends are real champs, rushing to the rescue. After a jumpstart, we pull up my options on an iPhone, and this is my «best» hope – ‘best’ is in quotes because it has such bad reviews.
We roll up to the store 5 minutes before closing and Dave and Brian welcome me like an old friend (I’ve never seen them before). I can tell you at night in 17 degree weather 5 minutes to closing I wouldn’t be happy to see anyone, but these guys really seem like they want to help. I tell them my situation, and they look up my car in the computer. They have my battery. It is now closing time when I ask with a grimace, «Any chance you can install it?»
They explain they are now closed and so the shop has been locked up. They look at each other. And then one comes out to look at what will be required to change it while another goes into the shop to locate the battery and see what tools are available. They go in to confer. Ten minutes past closing time the shop bay doors open and to my immense relief they are waving me in. More than half an hour past their closing time they have completed a free installation and are driving my beloved car out in perfect working order. I tell them how I almost didn’t come because of the terrible reviews. They said they know; they have let go problem people and are working very hard to win better reviews. Well, here is one.
I say give them a chance. And thank you Dave and Brian. You saved my hide.

I usually take my car to a neighborhood repair shop, but I just moved here and don’t have «a place» yet. I was pleasantly surprised with my experience here, besides the fact that it took MUCH longer than I expected. I went on a Thursday, around dinner time (probably the worst time ever) and they told me it would be a few hours. Since I didn’t want to hang around that long, i decided to come back the next morning which I thought would be a better idea. There were a few people ahead of me and they said it might be about an hour until they got to my car, but I decided to wait. Terrible idea.
I needed a tire inspected and patched for a slow leak and had a coupon for a 24.99 oil change. The service was great, but I was not too happy with the fact that I was there from about 9:30−2. There is an Einstein Bros. down the street where I was able to kill some time and get some breakfast, but after that it seemed to take forever. When they finally got to my car, they suggested getting new tires because it was a bit dry-​rotted and patching it could increase the chances of a tire blow-​out. So instead of a quick patch, I had to wait for them to change out the tires which took at least another hour.
The man who first took care of my order, Tim, was wonderful. Introduced himself and shook my hand when I approached the counter. I don’t often get that friendly vibe from the large chain companies and I just love it when I do! Plus, he asked for my autograph (on the credit card machine, but still!). Another staff member, I believe his name was Rob, took over my order and he was wonderful as well. The staff gets 5 stars!
I had a coupon for 15% off tires and a $ 24.99 oil change, so I was able to save about $ 30. I would probably go back here for service, but I will be sure to have someone give me a ride home so I never EVER have to wait there again.

I scheduled my state inspection online for 10 am Saturday thinking I could get it done early and not waste an entire day. Over 3 hours later I was still sitting there waiting, with them claiming inspections take a couple hours. I’ve had my car for 4 years now and usually take it to my car dealer, but since I moved to the city I decided to go somewhere close. My car dealer’s inspection lasted about 40 minutes at the absolute most. 3 hours is unacceptable and I will not be going back there.
I also sat and waited and saw how many people came in and asked for inspections and they were immediately assisted. Why even make an appointment at that rate if they’ll help everyone that walks in before you? Ugh.

I must have went here on a good day. I know Pep Boys is a chain, and not always the best place to go when you have troubles with your vehicle, but it does in a pinch. So much so that my recent endeavor ended well for me.
I bought new tires for my car several weeks ago and while driving in the wonderful streets of Pittsburgh my one brand new tire came in contact with a nail. When I discovered this, probably several days if not weeks later, I called the original place to go in and have the replaced or repaired. Hassle there, huge, huge hassle (they made me set up an appointment for a tire that was actively losing air). So instead, I drove here to Pep Boys.
When I arrived, it was midday and they were busy, which I expected. When I walked in and told the guy at the counter what I was there for and after he got my information, that’s when he told me the wait time. Four hours, on a Thursday, at three in the afternoon. I was a bit miffed by this, but I needed it repaired and they could do it that day. So I said whatever, grabbed my umbrella and started to walk around the Shadyside area.
A hour into the wait, my phone rang and to my surprise, my car was finished.
Now this is why I give them a higher rating than most people, when I went to pay, it was free. Yes, I did say free. If you are a member of their rewards program, minor repairs like a flat tire are free of charge. I was expecting to pay the $ 30 I was quoted on the phone, but because of that little plastic card I walked out of there without paying a cent.

I’ve FINALLY upgraded to a new car, so I will be taking my new baby to the dealer for the next three years (yah! car with a warranty!). That being said, I utilized Pep Boys for the past 8 years for two reasons, convenience and customer service. Pep Boys is right on a major bus line so you can drop your car off and get to where you need to go. They have extended evening hours, AND are open full hours Saturday and Sunday. I’ve said it before, I know they are overpriced, but check their site for coupons (last time I was there saved 10% on a pretty hefty bill).
Here is what shocks me about my fellow Unilocalers feedback — I have never experienced anything but awesome customer service here over almost a decade of patronage. Everyone is super-​stressed when taking your car into the shop, b/​c most likely the news and bill isn’t going to be good, so I think the whole process usually doesn’t get off to the best start. The Pep Boys’ check-​in staff, the mechanics, the peeps that work in auto parts, etc… all very friendly and willing to help. And I know this isn’t just b/​c I’m a women (may be part of it, but not all). I’ve seen them interact with other clientele of the males species with the same gusto.
So overall, I stick with my original review but wanted to expand — overpriced, yes (sign up for the Rewards card and check their site for coupons to save some $$$). Great hours and service, double yes.