Penn City Grill

They are nice and try hard. Apart from that all of the reviews are accurate and on point. Not going to plan on going back. It’s amazing to me that all of the negative reviews span several years but that there has been no change. Where there is a will there’s a way. Conversely without a will there’s no way.

So I have a theory. The architects at the Westin really wanted to build an obstacle course as part of the hotel. And so they did. But then they couldn’t figure out how to market it. So they decided to turn that obstacle course into a restaurant instead, and they called it the Penn City Grill.
Now, the food isn’t too bad, and the sushi is decent. But the service is so slow and so inefficient at the Penn City Grill, that it’s almost comical to watch the waitstaff run back and forth, without any rhyme or reason, because anything you ask for — menu, silverware, napkins, check — requires at minimum two laps around the obstacle course.
So eventually, I stopped expecting the waitstaff to come around, and just enjoyed the show. Never mind that the restaurant is at most 25% full. Stuff just takes that long.
Bravo, Penn City Grill! If that’s the goal you were aiming for, you certainly succeeded.

Don’t come here is your a hotel guest and looking for a quick bite to eat. Slow service. The place was only one-​third filled and it took them 5 minutes to greet me. Your a big hotel restaurant… You should be able to handle the needs of your hotel guests.

Breakfast, Ray was a peppy as a cup of coffee, service was quick. The menu is standard and limited but they accommodated my every request. Not cheap.