Peak Performance

From first contact with Hillary at the front desk, to my initial arrival, to walking out the door. Top notch service through and through! I was squeezed in as a new patient emergency hours after I called. Before I knew who Dr Dubyak was I saw him greeting patients by first name as they walked in & he happened to be by the desk giving next visit instructions to Hillary. My wait was minimal. I noticed the packed waiting room, where everyone seemed to be acting as if they were visiting a friend, all staff came seemed to know everyone by first name. As a fellow health care professional, I can tell you that that is a near impossible task. There were snacks, coffee, tea, and water provided.
Dr Dubyaks chairside manner is very comforting. I’d never been to a chiropractor before but he made me feel like I’ve known him for years. He snuck in a small adjustment to alleviate my pain and I have felt better since. I’m excited to go back and review my x-​ray results and work on my treatment plan from there.
I’ve already recommended him to coworkers and family. Just go. You won’t be disappointed.

I purchased a Groupon for a «60-​minute massage with consultation» to try out Peak Performance. I need to find a massage therapist for regular appointments and the price was right ($ 18) to give this location a shot. It was to expire on 4÷11÷16 and I talked to a representative on the morning of April 4 (9:11 a.m.) to schedule an appointment.
When I called, I learned that they only offer massages on certain days of the week and I had events booked on all of them until today (⁴⁄₁₈). I scheduled my massage for their latest appointment — 5:45 p.m. — and was sure to ask if it was OK that the actual appointment was after the expiration date of the voucher. There didn’t seem to be a problem since I called before the expiration date, and I added the appointment to my calendar (by which I live and die!).
Knowing that I wouldn’t have time to hop the bus home to get my car before the massage, I drove downtown to work and paid to park. After fighting through rush hour traffic on 279 and McKnight Road, I arrived a few minutes early … only to find out that I wasn’t scheduled for an appointment today.
It’s not that I made a scheduling mistake and showed up on the wrong day or at the incorrect time, I wasn’t on their calendar … at all. They offered to reschedule the appointment, but I don’t have a free day on my calendar that matches their massage schedule (which decreases to Monday and Wednesday beginning in May) until mid-​June.
Losing $ 18 doesn’t upset me. Calling, making an appointment, arranging my normal routine, paying to park, driving through rush hour (a.m. and p.m.) and then not being on the schedule does, however. If you’re new to the business, I would recommend calling in advance of your appointment to confirm you’re on the schedule.
Note to the business … Groupon or Living Social is almost always my first experience with a company. When my experience is good, it results in a conversion to me becoming a regular customer. While I know that isn’t always the case with deal-​redeeming patrons, please take this into consideration when scheduling your discount voucher clients.

I’ve been coming here for whiplash from a car accident and my neck pain is almost completely gone in 2 months!

I always thought people going to chiropractors were quacks until I went myself. I’ve been seeing Dr. Dubyak for several years now and he’s been able to relieve my lower back pain due to a sports injury. My wife now goes and several of my friends now also go and they are all happy and pain free.

The scheduling lady was stupidly inflexible. Very rude and did not even try to understand patient’s situation. Remember people! you think you are doing some medical stuff, but in reality, IT IS all about customer service. You just failed to please your patient/​customer.