Grace Robinson – State Farm Insurance Agent

I moved to Pittsburgh’s East End from Fairfax County, Virginia in late-​2010. Shortly thereafter I arrived at Grace Robinson’s State Farm office on Baum Boulevard to switch coverage from Nationwide Insurance upon receiving a promotional flyer for her office in my mailbox and seeing that she was very close to my home. Thus far I couldn’t possibly be any more satisfied with Grace’s staff, especially her daughter, Danielle Howard, who has been my primary point-​of-​contact over the past several years. I was just in the office today to discuss my policy after being invited to receive further discounts on my auto insurance policy. I then applied my policy savings to open a new $ 25,000 life insurance policy that will help my partner financially if I meet an untimely demise. Danielle, Grace, and the rest of the staff at this office have always been very polite, courteous, conscientious, and respectful of my time and my inquiries. I look forward to a continued good working relationship with Grace Robinson’s office, and I plan to increase my business with them as my budget permits in the future.

Update: I am with a new agent now. When my plans got switched over to her she had me come into her office and go over my policies to make sure that they were correct and I understood all of them.
Turns out, not only does Grace Robinson have bad customer service, but my policies were not what I had agreed to (when I moved to Pitt from SC I asked them to write my auto policy the exact same, by this I meant deductibles, as the auto policy in SC, but I come to find out that it isn’t even close to the same!!!) AND, The umbrella policy was still incorrect (they needed to coordinate with SC and didn’t).
I am so glad to be rid of them! I do not recommend that anyone goes here if they want their insurance to actually cover what they think it covers!!! How scary is it to find out that your deductibles and coverages aren’t what you agreed to? What if I had gotten into a wreck?