Enterprise Rent-A-Car

I cannot say 1 bad thing about the West Liberty branch of Enterprise Rent-​A-​Car. I have been renting a car for business from this particular branch every week for the past 4 months and have never had a bad experience there. The employees are extremely helpful and courteous, not to mention, knowledgeable, quick, and a pleasure to deal with. That kind of service and professionalism goes a long way nowadays!

Hi this is Manikandan, I went few times, the staff was great and very friendly the car selection they had where good and the location was convenient and returning the car was easy good customer service, I will definitely continue to rent through enterprise,

They were very dishonest with me about the actual price I’d be paying. I rented a car from them and was quoted at $ 268 total. I wanted to extend the rental to a 2 week period so I called and was told over the phone that my new total price would be $ 650. When I showed up to return the car they showed me a bill for $ 1060. When I explained to them that this was different from the amount they quoted me over the phone they basically told me I was out of luck and to go pound salt. The woman at the counter was somewhat rude and accused me of making the whole thing up.
They may not have intentionally lied to me, but someone who worked there misinformed me. This place needs to be more careful about what they tell people over the phone.

There’s always one slightly rotten apple in every Enterprise branch I’ve been to that mildly ruins the experience. This one has one too — it’ll be obvious who if you ever go in, because all but one person there is friendly, laid back, helpful and efficient.
But I wouldn’t hold it against that person because it doesn’t seem to be personal, and it’s not like it translate to negligence. But if you go in completely unaware, it might ruin your day/​general impression of Enterprise.
Otherwise my rental experience was relatively painless. The employees are very courteous and efficient, and I was out of there in a reasonable amount of time despite how busy they seem to be all the time. The cars I had were new… I brought one back because of minor problems, and they simply replaced it with a different car without giving me any trouble.
If for some reason you rent from here but aren’t in their pick up range, it’s next to a trolley stop and a 41B stop, so it’s pretty convenient access.
I’d rent from here again when i’m in town.