Enterprise Rent-A-Car

Enterprise always makes it easy to pick up and drop off, and as long as you have a round-​trip ticket, you can use a debit card.

We have rented from Enterprise many times before at other locations and have never had such a bad experience. I reserved a compact car, rather than an economy, since the Enterprise web site describes compact as a car that will seat 5 people, which we needed during the second day or our trip. The problem began when we arrived and were told our «compact car» was going to be a Fiat 500. This car definitely does NOT hold 5 people. I explained this to the women who was on duty at that time (whom I later learned was a manager). She adamantly assured me that this was a compact car and that their economy cars were much smaller. That is virtually impossible. I explained that their web site had indicated it would be a 5 seater car, but she refused to consider giving us an alternative. She said there were no other compact cars available, although we noted that the Enterprise lot was full of other, larger cars. At that point, we did not have time to argue further and we took the Fiat. She than pressured me very hard to accept the Enterprise gas program so that we would pay Enterprise to refill the tank. I explained that I did not wish to do this and she then insisted that it would be difficult for me to get gas, as the nearest gas station was 8 miles from the Pittsburg airport. I still declined the offer. When I later returned the car, I discovered that there were, in fact, two or three gas stations RIGHT at the airport. So she was outright lying to me.
Finally, when I started the Fiat as we were getting ready to leave the airport a light came on indicating that the car was in need of an oil change. I contact the manager in regards to this and she said to just ignore it, which seemed very questionable. A few minutes later we also discovered that the USB port on the car was broken. We called to report this so we would not be charged for any repairs.

I really like Enterprise’s service! I rent quite a bit both from the Oakland location (Pittsburgh) and the Airport location. I particularly like the ease of booking, picking up the car and the return. Most of the staff is friendly and accommodating. The only reason I give them 4 stars is for the price. It does tend to be on the higher end… but I never regretted paying the price.

Checked out of Pittsburgh International Airport with a Jeep Compass. The car was very clean and it rode very comfortably during my drive around the University of Pittsburgh for graduation and then driving across the state to Newark Liberty Airport in New Jersey where the drop-​off process was effortless. I recommend Enterprise rent-​a-​car very highly.

The service was good but I was hit with extra costs that exceeded my initial quote (already loaded with extra costs) by 42% in spite of the fact that I returned this on time, in perfect condition, and with a full tank of gas. I have been a regular loyal customer but now I am going elsewhere for rental cars.
I want to update my comments above. I called Enterprise after I noticed that the incremental charges were insurance coverage’s that I had waived on the contract at pick up. Enterprise immediately corrected this and reversed the charges. I am back in love with Enterprise!

Like most Enterprises, this place is run pretty well. The young folks they have in customer service are pleasant enough. The only grumbles I have were (a) they park the cars so tightly that it’s impossible to get in without dinging the doors and (b) they didn’t have a snow brush/​ice scraper in the car… in Pittsburgh… in February.

Great customer service!
I reserved an economy sized. Upon arrival, the clerk told me my choices and I requested the Nissan Versa, Because the Versa models were all gone, he offered me an upgrade to the Nissan Sentra, no additional charges.

Nice guy but I had to wait there’s only one person working

My time with Enterprise of Pittsburgh International Airport was very pleasant! I had no issues with them at all. After I arrived at the airport and signed the rental agreement I headed out to the parking garage where a friendly individual met me with a bottle of water. They were very welcoming and easy to work with. Thank you again!

I called them over and over and no answer. Left two messages and no response. They picked up once, probably by accident, I heard some voice say «oops» and hang up. Awful customer service.

I rented at the PIT Airport. The gentleman behind the counter was friendly and helpful. The attendant who checked me out and the one that checked me back in smiling and friendly too.

I travel and do contract work across the country. I don’t have or use credit cards. Enterprise staff consistently provide good customer service, they use my business debit card and I always feel like they listen to and address my questions and concerns. I wouldn’t consider using anyone else.

When my car broke down on New Year’s Day, this was the only Enterprise location that was open. They were cheerful and very helpful, and set me up with a rental in a jiffy.
Because most people are coming from the Airport, I needed to go inside the terminal to secure the rental, but that’s a short walk and then I came back to pickup the rental.
Everyone is so very friendly at this location, and they are quite cheerful, even when they have to work long or holiday hours. I got a great price on a rental, and it was a clean comfortable car.
Oh, and here’s a shout-​out to Erin who works the gate. She smiles and waves me through each time, I really like the friendly customer service I get here.

Picked up a Ford Fusion. Car was in fine shape, but what seems to be a every time occurrence, the windows were disgusting. Front Windshield, rear windshield and passenger windows. It’s very aggravating getting in a car that is blinding to see out of when the sun hits. Also, when I returned the car, check in was smooth, no comments on anything, but then when I checked the receipt, there was 6 gallons of gas added at their very high rate. Had to call and wait on hold for 30 minutes to get it removed.
UPDATE:
Enterprise customer service contacted me to apologize for the issue and offered a voucher for a free rental day from any airport location in the US. Hopefully the windows will be clean!
They didn’t acknowledge the fuel, but that was rectified by a long phone call previously.

Enterprise, I am sorry.
Historically, a sole enterprise renter, I didn’t realize the value, consistency, and reliability I was receiving as I had no alternative to base it off. Recently, I rented from a competitor, which can be left unnamed – rhymes with Smudget, because I found a «better deal» through a search engine.
Without going into all of the ridiculous details, I was left with a much higher cost than estimated, (yet to be the case with Enterprise) a different vehicle then my «guaranteed model» selection, and most disappointingly a complete lack of customer service resolution process.
Continually being told no one can do anything by the agent, I asked to speak with management, and was told they can’t do anything either. Like many disappointed consumers, I just wanted to be heard.
After understanding that nothing could be done, I explained to the agent that I simply wanted to speak with a manager, he agreed, and said they would call me between 24 and 48 hours from that time. Around 40 hours later, I received an email saying, «sorry, your case has been closed.» I replied asking for said promised phone call, which a week later, I am waiting on.
So, in order to find resolution within myself, I find it best to apologize to my reliable friend. Even if you aren’t the most affordable at the time, I know you will be there for me, and for that, I am appreciative.
Smudget case officially closed, thank you.

Friendly and helpful staff, decent selection of cars. Like that they got me in and out quickly!

Nice staff helpful at garage. Line takes too long in the airport still.

I had set up a reservation a month in advance. In retrospect, I can see that there might have been an issue because I thought that I set up a one-​way reservation but no-​where can I find that I really did. So I’ll take responsibility for that.
I stopped at the counter and was ready to go. Shock one was the one-​way reservation fee. Fine, I’ll deal with it. Shock number two, however, is that if you are doing a one-​way reservation? YOU CANNOT USE A DEBIT CARD. Seriously.
I understand the concern for a secured transaction, but wouldn’t you think that a debit card is a lot more secure than someone who’s got a random piece of plastic? You’ve got access to all of my banking information and a direct immediate withdrawal of funds from my account. Besides, maybe I don’t have good credit, or I don’t want a piece of plastic that’s simply «in corporation we trust.»
I had flown a red-​eye flight with a long layover for 3,000 miles across country, and here I was, with very specific and intensive plans and when they apologized and said their computers wouldn’t let them and they called a manager up? All they could tell me was «sorry.»
I’m grateful that another location was able to assist me but «sorry» doesn’t cut it. In my line of work, I communicate with Enterprise many times a day, and I see what they do with customers to make their lives easier and to help out. When you’ve got someone right in front of you who you have that opportunity with and you don’t do anything? You lose that faith. You don’t EVER tell a customer «no,» you find out what you can do to assist them and make their lives easier.
This location made me lose my faith. After their «no,» I had to make my own calls to figure out my own rental and sort out a reservation that I thought wasn’t a problem. Thankfully, another location picked up their slack, but that shouldn’t be the case. It should be the same service across all locations, not a manager on the phone who’s only response is «sorry.»
I’m mostly sad that I have to actually give stars. Their service doesn’t even warrant one. I wouldn’t even call a «no, sorry.» service, honestly.

Guys, I rented online. I looked at all the car and price options and chose one. Get to the counter, the guy was really pushing me hard to upgrade. He laid for keys down on the table and said that two of them were the standard and two of them were for an upgrade. Dudes, I don’t care about the upgrade, just give me the key to whatever car I reserved and lets not waste my valuable time, kay?
Also (and I know it’s not just Enterprise doing this) but could you not try and convince me that I am definitely going to get into an accident if I don’t buy your insurance. I like to feel something of a vote of confidence from the people I rent from, not a five minute talk about how Pennsylvania is a no-​fault state and the roads are icy. I get it, guys, but I felt like you were trying to jinx me or something.
My Enterprise experience in other parts of the county has always been pretty great. There is something desperate about the PIT branch that oogs me out.

Nope, nope, nope.
I’m a little sad my first review of the new year is a one star review, but hey, we can’t all be winners, right? I rarely feel so perturbed that I provide a one star review, but Enterprise PGH deserves nothing more. Indeed, I would probably give zero stars if that were at all possible.
Four words: no loyalty to customers.
Between the months of September and May, I fly just about every week. I commute back and forth between Pittsburgh and Boston. For the past 2 years that I have been doing this, I have been an incredibly loyal customer to Enterprise. I would ordinarily spend well over $ 400 with them in any given month. The people behind the counter even began to get to know me.
If you check out my previous review, you will notice my biggest gripe was the hiked prices. In the new year, their prices have outright DOUBLED.
When I called to mention that I was a loyal customer and to ask if there was anything they could do, the lady told me the prices fluctuated daily and to keep checking back. She said that if they didn’t fluctuate back to lower prices, to call back. She also encouraged me to sign up for Enterprise Plus. She said that all cars from the last 6 months would be figured in retroactively and I could earn points for them.
I had initially been told months ago in the airport that I was not qualified for Plus because I was not a business. They are really disorganized and don’t seem to know much about their own company.
I signed up for Plus. The points were never retroactively applied to my account. The prices never went back to low prices between now and the end of February. When I called back, whoever I spoke to said lowering prices was not possible. I told her the points were not applied to my account. She said that their department couldn’t help and she doesn’t have any idea how the points worked anyway.
When I asked to speak to a manager, the manager confirmed that they have no idea how the points work and that the prices were set. When I asked that she look into my account so that she could see how often I rent, she said she would and would call me back to see what they could do for me.
She called me back and told me that she could offer to rent to me the lowest, bare-​bones, bottom-​of-​the-​chain car on a monthly basis, but that it would cost just shy of $ 1,000 a month … for a compact car. This is essentially would it would cost for me to rent it on long weekends like I have been anyway with their price increase. I could lease 3 – 4 compact cars for that price. I could BUY compact cars for that price. Who in their right mind is paying this much to rent compact cars every month?
I explained that these prices were CRAZY and she said there was nothing more she could do for me and ASSURED me that the increase in price is due to taxes.
Well, Enterprise, I’ve rented from Alamo for the past two weeks at less than half of what you’re charging. They are the kiosk located right across the room from you. Why aren’t they charging the same taxes? My gut feeling is that this increase is not from taxes.
When businesses wonder why customers aren’t loyal to them, it’s because loyal customers like me get tired of being treated like this.
You want consumer capitalism? You got it. I’m buying from the company that can offer the lowest price every time from now on.
You lost a very loyal customer.