Citizens Bank

This rating is for the whole Citizens Bank chain; it is not particular to this location. For the record, I never had any problem specific to the employees at this location; my problems were with the central bureaucracy of the corporation, as I interacted with them through the banking website.
I was doing a bank-​to-​bank fund transfer from Citizens to another bank, and the amount I was transferring was about 60% of my available funds. I set everything up correctly, but there was a glitch in the «behind the scenes» financial system– the transfer was applied TWICE on the target date rather than once. The charge was immediately reversed– again, all «behind the scenes,» without my intervention– to fix the error.
So in other words, when I looked at my account history later on, it showed two subtractions of the transfer amount from my checking account followed by one re-​addition of the transfer amount to my checking account.
Even though it was a «behind the scenes» error that had been fixed immediately by some employee in the system, Citizens charged me a $ 50 overdraft fee. I called and sent letters, pointing out that this obviously wasn’t my error, so why was I being charged? They refused to take responsibility for the screw-​up, though. I told them I would withdraw the rest of my money and close my account if they didn’t waive their incorrect overdraft fee, but they refused to do so, basically saying that regardless of HOW it happened, my account had technically been overdrawn, so I had to pay the fee.
Good riddance to them.