Affordable Maids

I thought they did a good job cleaning my place, but it took much longer than I thought it should have. It wound up being somewhat expensive since they charge by the hour. Also, they don’t do ovens or clean flat screens, which was kind of a pain.
They were very professional and thorough though.

We have been customers with Affordable Maids for several years. There were always things we were a little bummed about — they seemed to never come at the time they said they would, sometimes the cleaning was shoddy — but overall they were very sweet people and they cleaned our house so it was fine.
Then, one day, a newer member of the crew decided to PICK UP a large glass clock we had been given as an anniversary gift. I’m not sure what would possess you to try to pick up a LARGE, GLASS CLOCK, but nevertheless, this is what this person did.
Of course, it was dropped and it shattered, and they threw away all the pieces. I came home to what was left of this beautiful and meaningful gift sitting next to a penciled «I’m sorry» note. No phone call, no offer to repay, just «I’m sorry!».
So I call the company, very upset, and for the next two weeks I’m led on a wild, infuriating goose chase. They will not reimburse for the cost of the clock — it’s «not what they typically do». I went back and forth with their customer service person for two freaking weeks, only to get brushed off and made more and more angry! They finally agree to send me $ 100 (not in any way the full cost of an irreplaceable gift), but I’m expected to sign a full release and essentially a gag order saying I will not say anything bad about their company EVER.
WTF.
What terrible customer service. A broken item is just a thing, but the way this issue was handled was an utter embarrassment for Affordable Maids. I’ll check back when I see how difficult it is to cancel service.
Lousy, unacceptable treatment. Not worth a damn.

I can’t say if they are a good cleaning service since they didn’t end up coming to my place. I just moved to Pittsburgh and wanted to have my place cleaned before moving in. The first time they came the painters were in the building so they were unable to clean, which was understandable. They claim they came a second time, but were unable to clean again. I was never informed that they had come a second time nor was I told that they didn’t end up cleaning my apt. They charged me twice for the fee ($ 20) for getting the key to my place. I had to call twice to have the second charge removed. The company was completely unapologetic about not cleaning my apartment/​not informing me of the situation and the charges.
Would not recommend this company.

They showed up on time. Their answering service was very friendly. The cleaning staff that showed up was friendly. They did a good job cleaning and didn’t break anything. They were willing to clean extra items since they had time left over. They’re willing to clean walls and cabinets, etc. And they were willing to come to Forest Hills, while most other services were not.
I’ve hired a lot of cleaning services in various cities over the years, and I’m not sure whether this service is speedier than the others I’ve used, but they’re probably the first service I’ve used that didn’t break or scratch something.

I wish I had read these reviews before hiring this maid service.
I have used maid services for years. My usual crew could not clean our house this past week (my fault for trying to schedule on short notice), so I had to find another service to clean the house before friends from out of town were to arrive. The only service I could find at short notice was Affordable Maids. Now I know why they were available.
This is the most God-​awful maid service. In one hour, their 3 maids were able to clean the bathrooms, and not well might I add. Thats it, just the bathrooms. To add insult to injury, they left a thank-​you note and a brochure on my kitchen table, right next to some Cheerios crumbs left by my daughter from breakfast that morning. Kitchen completely untouched! Carpets untouched! It was simply outrageous.
Take home message: do not even consider hiring these guys.

Do not waste your money. I scheduled a 1.5 hour cleaning that was supposed to be with three people. They told me on the phone that there depending on maid availability, I could possibly receive 2 or 4 people and the time would be prorated accordingly.
I received two young ladies (high school? college?) who came at the right time and were actually very friendly. Because it was 2 people, the agreed upon time was 2 hours instead of the 1.5 with 3 people. I watched them for a bit and then left to run some errands and eat a quick lunch. They seemed to be working really hard – getting on their knees just like advertised.
I came back to the house and they were just milling around not doing much. I inquired about the situation and the «leader» told me that they were done, which I assumed that my apartment had been much easier to clean than expected. My watch said they had been here for less than 1.5 hours and certainly not 2. I asked her if that was the 2 hours and she said, «yeah, just about!!!». REALLY??? Maybe they calculate time a lot differently in their universe… I didn’t say anything about it because they seemed friendly. I just shrugged, tipped them, and let them leave.
Then came the fun part. I inspected my apartment. It was… NOT CLEAN. NOT CLEAN.
Then I realized what it was that they do. Instead of cleaning stuff – they just WIPE it on the surface. If can’t be cleaned by a simple wipe – they just quit. No scrubbing or anything. Just. WIPING. Sink, stovetop, toilet, were all in UNACCEPTABLE CONDITION. They even neglected to mop the floors!!! I didn’t have anytime to clean and had to leave which is why I called them over. If I had known they didn’t actually clean stuff – then I would not have called them. I had to clean everything again. It wasn’t as if they ran out of time either as they had been paid for 2 HOURS.
I was pretty pissed off and called their customer service. They were friendly – but seemed to think that it was not really their fault at all – there were just some areas in my house that they felt were just too hard to clean? At least when I complained about the time difference – they investigated, agreed, and only charged me for 2 people at 1.5.
Never again.

I made an appointment with them to clean my home. They told me that their arrival time would between the hours of 2−4pm on Thursday August 9^th. They told me that if I was not there to let them in between the hours of 2−4pm they would charge me a lock out fee of $ 75. I arrive at my home at 12:40pm to see a note left on my door and a message on my machine telling me that they had arrived at 12:30pm and no one was there to let them in, so they have charged me the $ 75 lock out fee and then moved on to the next home. When I called them to tell them that they had told me that I was to be there between 2−4pm not at 12:30pm they told me that it did not matter as they could not guarantee a time and they could not come back. I told them that yesterday they had told me that if I was not there between 2−4pm then I would not be charged a fee– they did not mention that they are allowed to arrive at anytime. They refused to resolve the issue by refunding the $ 75 fee. I tried to arrange a time for them to come back another time and do the cleaning– and I would pay for a new appointment and they told me that they refused to service me. They did not give a reason. I had made it clear that I would pay for a new appointment and they still refused to service me.
When I spoke to them on the phone they clearly stated «If you are not there to let us in between 2−4pm then we will charge you a lock out fee» and did not mention any other time frame for me to be home. Had they said to be home the entire day to let them in I gladly would have obliged. When I called to talk to them on the phone they were incredibly rude and the fact that they refused to even make a new appointment when I offered to pay for a new appointment I find incredibly unprofessional.

Had them to the house twice, but never again. The first time it took three maids three full hours to clean what is regularly done by my usual one woman cleaning service in four hours… and they didn’t even get to two rooms due to my need to get them out of the house.
The second cleaning visit was to see if they would make good on their promise to «do the job over, offering a $ 20 discount for my troubles». They came, cleaned poorly and then refused to honor the discount.