3 Guys Optical

This establishment is just convenient. They are cool, chill, rad. Whatever adjective floats your boat– Expected from an eye doctor smack dab in the middle of a college campus. The good thing about these guys is that they are more available on a regular basis than other eye doctors and get the job done the same way. They take my insurance so I’d imagine they take most.
I’d recommend them to anyone just because they are efficient and convenient.

I walked in without an appointment and they fit me in. Everyone I interacted with was so helpful — and explained the logistics of my insurance (which no other place has ever taken the time to do). Extremely professional while still managing to be friendly and casual. I never felt pressured to buy anything, while they still gave me all of my options. Thanks for the great experience.

Had to get a fresh eye exam for DMV purposes. Turned out the prescription I got from America’s Best downtown like five months ago is wrong because the doctor there has such garbage handwriting that he was off on the axis of my left eye (002 turned into 102) so the glasses were made wrong. Dr. Jancaro caught it right away and thanks to 3 Guys operating beyond the 1960s the prescription wasn’t handwritten so there’s no chance of the lenses getting cut wrong.
Dr. Jancaro was great and explained everything that was going on with my eyes, staff was nice even when having to deal with difficult situations. Will absolutely be back in the future, and will absolutely not be going to America’s Best ever again.
Oh and they don’t use that god awful air puff machine to test your eyes, they have what I assume is a more sophisticated piece of equipment that does the same job without giving you a panic attack waiting for the puff of air, so that’s a huge plus!

Got my glasses, sunglasses and contacts here. I think they have a great selection with frames and the guys working there are really nice! Every time I went there I was always felt welcomed and I didn’t feel pressured to buy anything. They really try to help you out and get what you are looking for at a good price. When I went back to get my contacts it was really easy to get right in for an appointment and they came pretty quick. I would recommend coming here!

After my fitting, I expected for the business to follow-​up with me to order a pair. However, this did not happen and I came to order some boxes about two months after my initial fitting.
When I went to the store for to order there was no prescription and hardly any record of my visit. There was a possibly that the doctor forgot to document my visit.
However the business manager apologized for the inconvience and promised to follow up the next business day. The new plan is to place an order over the phone.

SETTING:
Store on the corner with good selection. Great sales from time to time. 3 Guys usually puts a little sign right outside the store to advertise their deals. Clean and quiet inside with a good amount of selection of prescription glasses and sunglasses with all kinds of price ranges. Great to see they feature a local Pittsburgh company (Chromos) too!
SERVICE:
At the 3 Guys, I never felt like I was pressured to buy anything. The two guys (and one gal) would always start with asking what I was looking for and try to help, but would respect my space and not hover over me. What’s one thing I dislike more than being hungry and skipping a meal for work? Answer: a hovering and persistent salesman/​saleswoman playing man to man defensive coverage on me at a store.
I certainly appreciate the space, but perhaps they are a little too relaxed here. I wanted a particular pair of shades and they didn’t have them in, so I asked when the new shipment would arrive. They said to come back in a week, so I did. New shades still weren’t here, so I gave them my number and requested they call me. Another week went by, and no call, so I went back down to the store. They told me they lost my number and still haven’t received shipment. I gave them my number a second time. No call for a few days, so I called them instead. Turns out, «Oh the shipment is here! Sorry we didn’t call you right away.» Thanks???
IMPRESSIONS:
Nice guys, but honestly if I wasn’t this strongly interested in that particular pair of shades, they would have quickly lost me as a customer. I probably would not have even come back and/​or call to check on the status THREE separate times. Way too much effort spent on my part following up with them. Plenty of wasted time whenever I would come in the store just to leave without my new sunglasses in hand. It was a bit frustrating, to say the least.
I left my phone number on a post-​it note too, so I’m surprised they were careless with it from a very serious customer. For a place that has 3 overly-​energetic looking guys as their logo, their customer service seemed to give exactly the opposite vibe.

I went to 3 Guys for an eye exam and contact lens fitting a couple months ago. The guys that work there are very friendly and helpful with any questions you may have. I had recently gotten new insurance coverage as of the beginning of the year, and some issues arose when they tried to enter my insurance information into the system. They made a few phone calls and were able to work it out on the spot, which I appreciated.
The exam went smoothly. I wanted to try dailies contacts, and so they gave me a few trial pairs. The rx for one of my eyes was in-​between two available rx’s (when power reaches a certain level, it only goes up in .5 increments and my right eye was at a .25 rx). They gave me the lower rx to try, and I could tell it was slightly blurrier than my left eye, so I came back and asked to try the higher rx. I preferred the higher, and decided to order my contacts then.
However, when my contacts arrived and I picked them up, the right eye had been ordered in the lower rx. I called them, and they sent in a new order right away for the correct lenses. The new lenses took surprisingly long to arrive (2 – 3 weeks), but when I ran out of contacts, they offered me a few trial pairs to tide me over until my new contacts finally arrived.
One thing — I wish they had acuvue advance for the 2 weeks lenses, but they only have acuvue oasys. Overall I was satisfied with my experience though.

I would say they were phenomenal, up until the receiving of my glasses that I ordered. I am not one in dire need of glasses and can make it through the days without, so it wasn’t a big deal in the beginning. The issue arises when I ordered my glasses I was told 7 – 10 days, today is day thirteen. I thought the range was reasonable in the beginning, but without any communication on their part, I am now calling them every other day to see when they will be in because tomorrow will be day 14. When I told them this there was no apology, no reassurance, only that «they COULD be in tomorrow…» Everyone there was really nice, and the guys were very accommodating, but I can’t stand lack of follow through and this is a complete lack of follow through.
***Side note: Men’s designer frames are scarce so if you are a brand oriented person you have to be flexible here.

I was so happy that 3 guys accepts walk in appointments. My experience was awesome. I want to add a special thank you to Robert Stalter who helped me pick out frames that looked good on me. Thank you and I appreciated it!

I’ve been coming to 3 Guys Optical in Oakland ever since I moved to Pittsburgh back in 2012. I got lucky the first time and got an awesome deal on expensive frames with a groupon. But the cost of everything there is very reasonable, and I don’t even have vision insurance. They order my contacts for me, scheduling an appointment is a breeze, and the guys remember me when I walk in every year. Couldn’t ask for more from a eye care center!

I visited Three Guys because I wanted to have an eye doctor near Pitt’s campus, and it doesn’t get much better than this! Quick and friendly service with a fairly wide variety of styles.
Oh, and they have student discounted eye exams. It’s a win-​win.

Good selection, lacks some very high end options (Oliver Peoples).
Quick and accurate exam.
Excellent assistance and fitting (thanks Robert!).
Overall a pleasant experience at a very reasonable price point!

I like them! They are professional. I only had my glasses picked up here – I used the Wexford for the exam (blame Groupon). The staff was quick and helpful to get me fitted into my glasses.

Cheap, quick, and painless eye exam for contacts. Helped order contacts at a very good price.

Great people especially Lynn Figgins who went out of her way to make both me and my wife happy! A great experience!

I’ve ordered RGP lenses this February, got a fitting test one month later, and am still waiting for those lenses (it’s mid-​July already).
They will NOT call you back (even if they say so) so you’ll need to keep on calling them if you have anything you need assistance of.
I understand how busy it could be in a B to C business, but seeing the place twice on Saturdays, I’m skeptical of them being so occupied to give back a call during a week day early afternoon.
As for ordering, I tried one pair of RGPs. No alternatives offered, no preferences asked. I had to call and check twice whether the lenses arrived. I’ve called twice again to see what has happened to my order after the fitting test. And I am afraid I need to make another call.
I thought this place would be better just by the fact that they have another shop (if you have a couple of shops I’d consider that as the business being good), but I won’t be coming here anymore.

I want to write this review with as much as an open mind as I can because my experiences here are mixed.
I made my appointment in person a few weeks prior. The guy gave me a little «reminder card» with the date and time on it. I posted it on my desk at work and put it in my calendar. I was set. Until I showed up the day/​time of my appointment and they had no record of it. After a bunch of back and forth the one employee, who is also a partner, Robert, had worked out with another customer for him to give me his appointment. Apparently the other patient worked in the building next door and was very flexible and happy to switch. That was very nice — however, I don’t want to have to encounter situations like that when I make an appointment.
The optometrist was thorough and seemed confident in his work. Great. He did try for quite a while to convince me to buy daily lenses again after I clearly stated I couldn’t afford them and wanted to switch to weeklies. Ok, he had to give in after a while.
Check out was a breeze and once again, Robert, the managing partner, was friendly, professional and exhibited great customer service.
I want to be mad at 3 Guys because truth be told the first time I went they were VERY backed up with appointments and I had to wait quite a while for my appointment. But the «guys» that work there really are NICE and want to keep your business.

The initial service here was great. The eye exam and purchase of my daily glasses was fine. My vision plan requires lenses to be sent out to their own labs, but everything worked out well.
When I picked up my glasses, I decided to purchase a pair of prescription sunglasses as well. 3 Guys offered me a discount since the sunglasses were not covered by insurance. I ended up getting $ 600 glasses/​lenses for about $ 300. Not bad. Since they would be making the lenses in-​house, I was told thee wait would be about a week. It took a little longer than that, but overall, I am satisfied with the service I received.

Best eye care I have received so far. I made my appt. online and went the next day.
The moment I walked in the door I was greeted with a smile and offered not only coffee or water but also hot chocolate or chai tea, talk about kickin’ it up a notch! When I had a question, it was answered in lay terms and when I was trying on frames my assistant gave me options and opinions… honest ones.
They have a fabulous selection of classic and retro frames from top designers and a stylish array for the kiddos.
I highly recommend 3 Guys for all of your optical needs.

I have to start this off by saying point blank that I am a royal pain in the A$$ when it comes to my ‘style’ and appearance. NOT because I’m a trend sheep, but because I like what I like, know what I want, and keep steady until I find it, regardless of what the attempted ‘trend leaders’ try to pawn off on me. Admittedly, my tastes are eccentric, leaning toward 40’s, 50’s and Rat Pack.
Through the last oh so many years in again out again in Pittsburgh, any time I saw someone with awesome looking glasses that were within my taste range, and I asked where they got them, the answer was almost ALWAYS ‘Eyetique’, and my heart would sink, knowing that Norman Child’s little endeavor was WAY out of my budget league.
Then, in the last couple of years, I started hearing about 3 Guys, and learned that it was the ‘low end’ of Eyetique, but specializing in vintage frames. So, when my eyeballs were finally disgusted by my current frames and lenses, AND my bank account had reached a point that new glasses wouldn’t bankrupt me, I investigated… and bought.
My first guy, Larry, was my frame guide at the Oakland branch (which is where the majority of the vintage frames are kept) and was very nice, although it did take him a little while to come up to speed on ‘me’ and what I was looking for. Once he really paid attention to what I was saying (and I said a LOT), he really went to work, with the utmost of patience, to really help me find what I was looking for, not just what he wanted to sell me.
This was a task, and since I’m in my own era, and the bulk of their ‘vintage’ frames were from the 70’s (do kids today REALLY like that Boca Raton housewife ginormous ugly frame thing?), Larry really had to keep trying, and he did, until we found something that came very, very close to the 100% mark that I was looking for. Although in the vintage area, they were lacking, in the make it look right on my face area, we found the right combo.
Larry was also a great guy, good conversation, and made the trip very comfortable.
The next guy was the eye doctor, who was a young pup optometrist, Dr. John I do believe, who was very complete and friendly, and awfully damned nice to look at, whether in the ’ better with this one’ or the ‘this one’ lenses. We were fitting me for bifocals, so this was all new to me, and Dr. John was a pro!
The 3^rd guy, whose name I don’t recall, was the fitter, when it was time to pick up the new glasses, also a very nice guy, and did a great job leveling off the new frames, and wrapping up the transaction. My only complaint was that he forgot to give me the little new cleaning cloth for the lenses, and no one ever responded to my e-​mail asking for one. However, the lady who greeted me at the downtown store was very nice when I asked for one, and my set was now complete.
All in all, the 3 Guys I dealt with gave me the look I was after, treated me with respect, and were a great team to work with. If it weren’t for new glasses costing the equivalent of a half month’s rent, I might go more frequently than every five years when my eyes have gone ‘older’ and the glasses I wear no longer were doing the job they needed to do.
When my last pair of glasses broke during a blizzard, and I was in an emergency situation, I ended up ‘settling’ for whatever I could find, dealt with Pearle and Sears, was taken for a bait and switch ride, and ended up with a pair of glasses for four years that were never quite right, in look or in function.
3 Guys took their time, and made all of that right, with friendliness and patience. Being in Oakland, they’re used to the hit and run trendy young crowd, and had a little adapting to do with an older independent thinker type, and they sailed through that storm with ²⁰⁄₂₀ vision.
I highly recommend the 3 Guys stores, and their teams. They actually are helpful and care.
Kudos!