Security Public Storage

Sara! Sara! Sara! My husband and I haven’t had outstanding customer service in a very long time. Sara is amazing. She showed us the unit we are looking to rent out and rented it out to us in 10 minutes. She knows how to take care of her customers. Ask for Sara!!!

I came here to rent a space and came across Sara. She was professional. The place was clean and she made me feel good about renting here (and she gave me a discount).

Sara was very professional she got us in and out fast the place is clean and nice the office is cool they have carts a big elevator I got a 10 percent off for leaving a review I have a 10 day grace period to get my rent in my unit was very affordable I will definitely be telling my friends about it

Solid business used to use a lot a few years ago!

Sara, Sara, Sara! Very great customer service, she worked all of our information in for us, explained thoroughly the rules and regulations. We are very excite to be using this storage facility again, and Sara made us very welcomed. Thank you again!!! You are an awesome lady!!!

I want to single out Sara for being extremely thoughtful, considerate, and professional during a recent challenge at this facility. Sara provided me ample time to get my storage items transferred and worked out all the logistics and paperwork quickly, efficiently, and kept my best interests at heart.
Sara is a wonderful asset to a storage facility that works hard at customer service. Thank you!

I have recently rented three storage units from Security Public Storage in Pinole, and Sara has been the person who helped me all three times. She’s fantastic! Really great at customer service, and explains the service very well. She’s also just a super nice and friendly person — a true asset to this business. I had searched online for various units at other locations, and this company and location had the best offering for the best price. It’s safe, has good hours, they provide dollies, and it’s clean (well-​maintained). Kudos to this business — and thank you for the service you’ve provided Sara!

Sara is professional, helpful and very friendly. We got a 4×8 storage unit and a free water bottle for checkin in :) Thanks security public storage in Pinole.

I love Sara Marie. She is super awesome and über professional! You gotta go to this location!

This place is a very professionally ran company. I called Security Public Storage in Pinole to get a price quote and a lady named Sara answered. She was very through in trying to find a unit big enough to suit my specific needs. After our telephone conversation she offered to email me the price we spoke about. I was offered a 25 percent off my first 2 months and also a complimentary reservation. I came by the following weekend and Sara showed me a few different units ranging in size, door type (roll up or standard)& location.(fyi if u choose a unit upstairs it will be a few dollars less than one downstairs) I also liked the fact that they have an onsite manager that lives on the premises to give me that added sense of security. As if that wasn’t enough Sara also explained that each unit had it’s own alarm and if anyone tried to open it with out inputting the correct access code at the front security gate office staff would be alerted. They also had a decent amount of moving supplies such as boxes and bubble wrap. Sara made the rental easy. All I was asked for was my driver’s license and the first month’s rent. I was not locked into a long contract nor was there any $ 1 pays for your first month’s rent gimmicks. The facility was clean and the office was very comfortable and fresh feeling. Ample parking, large elevators, wide staircases, complimentary water and moving carts provided. I also like the fact I can pay my monthly bill online and get my invoice emailed to my cell phone. They are open 7 days a week and give customers an 11 day grace period after your rental due date. This company has thought of everything and their customer service exceeded my expectations.

I just spoke to Michele and she was very kind and efficient. I wasn’t really looking forward to (actually slightly dreading) contacting SPS back because of my initial impression/​first experience with Sara, but finding out that Michele is helpful and understanding really made my day. I wish I had worked with her initially when going to SPS. I would leave a 5 star review but my first encounter just was not the best. If this was a review solely based on Michele and not SPS as a whole, I would give her 5 stars. Thank you Michele!

Sara was wonderful fast and efficent she gave us options of sizes and gave us a discount we couldnt be more pleased

I can’t believe how simple this process was. I walked in, and Sara warmly greeted me and helped me figure out what I needed and didn’t attempt to «oversell» me on a larger unit than I needed. She was great!!! The facility is clean and well-​maintained and there are many options to suit your needs. It also seems very secure. HIGHLY RECOMMEND!

great experience setting up my storage unit quickly and i got a great rate! The office staff is very helpful thank you again! 5 stars

Sara was awesome. Got me a $ 25 referral discount. Safe neighborhood. 25% off for four months. Got the space I wanted and was in and out really quick. No fuss, no pressure. Thanks Sara!!!

Great prices, service and always clean. We have been using them for more than a year and we are very happy with their service. Thank you Security Public for your great customer service.

These women are FANTASTIC!!! Sara checked me in to the process and completely soothed my frantic nerves as I am a complete newbie. she treated me so warmly and kindly and professionally that I told my friendsvaa about this company. Sara took her time and made sure I was satisfied. she walked me through the entire process. I left thrilled with the weight of the world lifted. I also like that they are a women owned operation. Great place!

Just moved here from San Francisco and needed a place to store some extra stuff. They were extremely helpful and really took the time to go over all the paperwork and payment schedule. I didn’t get the chance to look at my space before I reserved if bc of my move and schedule so I really appreciated Dean walking me through the facility and letting me check out the space. I was also have issues online and went into the office and they were more than helpful and kind… Great great customer service and one of the first companies to me feel welcome in town! :)

I have no complaints!!! I had my precious belongings here for about 7 months. Clean establishment, my unit was also airy and clean. All interactions with the front staff was professional and they were all very nice! Never had any issues…

My best experience yet with any storage company.
I was calling around to find a spot near my new house, and this one stood out right away. I had spoken to Public Storage right after I called this place, and BOY was there a difference. Public Storage was definitely on the pushy side, trying to close me on the spot. Christy from Security Public Storage was extremely genuine, and told me she wanted to «earn» my business. She helped me out when I called back and never pressured me to do anything. That actually made me come in myself a couple days later to check out the facility and sign up! Staff has always been friendly and helpful.
The location feels secure and I have no complaints. Prices aren’t low, but int he Bay Area, you won’t find much better anyway.
HIGHLY RECOMMEND!