Jared’s Galleria of Jewelry

We bought our engagement ring from here and tried to order the bands and upgrade the current band. After they ordered them, they said they couldn’t upgrade them. I ended up ordering them from Kay’s. I went to get them upsized at Jared and they connected all of the rings together. Then when they took them apart because I told them I did not want that, they ruined the band. After 3 tries to fix it, they decided to order new bands that would take 3 months to get in. I asked if we could just return it and they said no. Worst newly wed experience ever. I couldn’t wear my rings at all for the first 2 months I was married and I’m still waiting on the replacement. I just hope some new couple reads this and avoids this place!!!

Quickly losing stars. Nickle and dime you. Not a fan.
Hubs went shopping for some sparkle and shine for me. He did very well! He mentioned that once he picked out the earrings he was told that there is an extra charge for the earring posts. What?! How do the posts not come with the earrings (especially when you throw down a lot of Benjamins to begin with)? That is just crazy.
Next, the necklace he gave me as a gift was a tad too long. So I went in and had the receipt and asked to exchange the chain for a shorter one. The employee then proceeded to tell me that I would have to drop it off, they would have it the following day, and there would be a charge to shorten it. What?!
Paying for a gift given to you is nuts. That’s most of a jeweler’s business… sweethearts buying for their sweetheart as a surprise and they won’t always get the size right.
In any case, thankfully the two employees that my husband worked with when he was in and the other that helped me when I was there worked with us to comp the earring posts and got my chain corrected that same moment at no charge. The employees and jewelry itself saved this review from being a 1 star.
Needless to say, after these recent experiences I’m even more inclined to take my business to the local mom & pops jewelers. I don’t appreciate the extra fees and hassle that seems to be part of the process with this company. Jared’s has gotten too big and too corporate and lost its focus on building relationships and loyalty with customers. I don’t remember Jared’s being like this in the past, but I heard they purchased Zales and a lot has changed.
Too bad, Jared’s. Your jewelry is gorgeous and employees are kind, but the shopping experience you create for the buyer has lost its charm and is now tainted in my book.

HORRIBLE experience. My husband and I purchased our wedding rings here 10 years ago. We were planning a wedding renewal, and I wanted to add two stones to my engagement ring in honor our anniversary and our new baby daughter. They added the stones and cleaned my engagement ring, which looked great. When I got it back, they asked me if I also wanted to clean and polish my wedding band to match the engagement ring. I said sure and handed it over. Long story short… EIGHT months later, my wedding ring is ruined. They blasted the engraved lines out of the wedding band when they polished it and tried to re-​do it by hand. It looked horrible. They shipped it to various people to try to fix it, but it just became messier and messier. In the end, I asked them to fill in the lines completely and give it back. My design is erased. The surface is bumpy. I asked for a refund on the cost of the ring, and they have ignored me. I will NEVER EVER go back to this store. My wedding ring is back on my hand, thankfully, but it does not look the same that it once did. A simple cleaning turned into a nightmare.

Review #1500!
I had to wait a while to write this review because this is where I ended up buying my fiancée’s engagement ring.
I was in town for some training and staying at a hotel down the street so I thought I would check out what the US jewelry stores had to offer.
After a couple minutes of browsing I was greeted and asked what I was looking for. She gave me a rundown of the basics about the store and their offerings of engagement rings. Then we got right into it. My fiancée had been pinning designs that she liked so I pulled up that list to help narrow things down. Once we had gone through all of the display cases I narrowed it down to four rings.
We skipped past the pitch about diamonds as I had already heard it many times at other jewelry stores. Finally I grabbed all of the information on the four rings to be pleasantly surprised that the one I liked the best and the one I thought my fiancée would like was significantly discounted because it had been discontinued.
I went back to my hotel to upload the options to the fiancée’s Pinterest board and to do some research. After poking around on different websites and asking some sneaky questions to my fiancée I decided to go back and purchase the Neil Lane ring that had been discontinued. It turns out that there was almost the exact same ring still in production which was full price so I knew I’d be kicking myself later if I didn’t snag this deal.
Upon returning to the store a few hours later, the staff member I was dealing with earlier was busy so I had a look around to see if I could find something to bring back for my lady as a gift that would throw her off the trail of me looking at rings.
During the purchase process I was informed that I would be getting a bunch of their reward points. This was perfect as I wanted to get something else for her, but the catch was that the points could only be used on certain designer brands. After looking at these, there was nothing that was in the price range that I wanted to spend on after the amount I spent on the ring. Later on in my trip I went to a different mall and bought her a Coach purse.
Overall I had a great experience here. The sales staff were very helpful and informative and went above and beyond to help me out in finding the right ring.

I’ve been in this store around 5 times in the past few months to pick out, personalize, and buy and engagement ring. The staff there are so friendly — and not in a fake, I just want your money friendly, but actually seemed to care about me as a customer. By the time the process was finished I was thrilled with my ring choice, and felt great about buying from this store. I would highly recommend going there for any jewelry purchases.

Popped in for a shiny bauble for Mrs. K. who deserves it for putting up with me and all of my nonsense. I take pictures of my food. I have to check-​in at restaurants on my phone instead of talking with her. I mean, I’m a serious amount of work, you know!
The girl who helped me pick out what I wanted gave great service. I simply gave her an idea of how much I wanted to spend and what I wanted. She knew exactly which counter to head to. And yes, not everything here is a million dollars. There are inexpensive items.
Note: When you specify a price range, you’ll want to add some windage for the service plan. It’s not cheap.

Buyer beware. I had purchased my fiancé’s engagement and wedding band from Jared and was pleased with everything. So my fiancé went to purchase me a watch for a wedding gift. The man sized the band for me and we left the store. The watch sat in the box for about 2 weeks until I tried it on again. I decided the watch wasn’t for me and wanted to return it with in 30 days. My fiancé was running errands and tried to return it to the Concord store where they were rude and told he to come back to this store. Once she arrived the general manager was extremely rude and calling her a liar saying the watch was worn and he got a phone call from the Concord store «warning him» about my fiancé. We had to take our issue up with corporate and posting on their Facebook page we were finally able to return the watch. Beware once they get your money they will burn you on warranties and returns. Just go look at their Facebook page. It’s nearly all complaints on it when other jewelry stores Facebook pages have not even half as many complaints. Stay away from this place.