A & M AutoService

Thanks for taking care of our cars and us! Great job all around. Love the updates too!

I called this place and asked for a specific Technician that I was told might be able to work on my car. Got disconnected, and when I called back immediately after, the person I was talking to was «busy». I was told that they didn’t know if they could work on my car and that they had to ask the owner, NOT the technician I asked about. Judging by other comments, I was talking to Liz on the phone. She was extremely rude and couldn’t seem to answer the simple question of whether or not they could work on my car. I was told I“d have to wait for a call back from the owner. I said I’d wait while they asked the owner, and of course, he was in a meeting. I felt like I was on the phone with Verizon or some other major telecom company giving me the run around and avoiding helping or having to deal with me at all costs. It seemed as though my phone call was a nusance to them and that they didn’t care about my business.

Honest, thorough and competent. I wholeheartedly recommend this shop! General maintenance or major repair these are the guys to go to. They maintain 3 of my vehicles and they have always been spot on.

Liz was extremely rude on the phone. I called to see how much it would be to get an estimate before I did any major repairs and she could not give me an answer. She then put my on hold, returned from hold and told me to take my car else where if I wasn’t going to do the repairs there. I don’t want to get into costly repairs, if I can’t get a price for a diagnosis… then she proceeded to tell me the price of that would be $ 99−135…Geez, was that that hard to tell me that price??? Customer service on the front end was so rude, I can only image the ride I would have been taking on for the bill! I told her I would go elsewhere!

I was looking for a good mechanic 8 years ago and spoke with a friend of mine at the office. She recommended Dutch at A&M Auto Service. I soon started to see why she liked Dutch so much — instead of confusing me with technical jargon, or giving me choices without any context, Dutch took his time to explain what was happening with my vehicle, what my choices were, the impacts, and his own recommendation. I soon learned that Dutch was a real rarity — a service provider I could trust. Trust is something that I do not give out randomly, so Dutch and his team had to really earn it. When he recommended NOT replacing items that were still functional because I could get more life out of them, I knew I had found the person I wanted to take care of my vehicles. His advice is financially based, as he sees my vehicles from MY perspective — as mechanical conveyance that I need to keep as along as it is cost effective. If my repair bills start to outweigh the cost of a newer vehicle, then its smarter for me to replace that vehicle. Its too bad other reviewers don’t get that. My current approach with Dutch is to religiously bring my vehicles by every 5k for maintenance. I ask Dutch and his team to do whatever is needed, and to let me know if there is something unusual. I will always get an explanation of what work has been done, and any items that they are tracking or that I should watch for. Its refreshing to have a trusted person who I can bring my car and truck to — just dropping off the key with a «please take care of my vehicle». I don’t worry that I am being upsold, cross-​sold, oversold, etc. And because of that, Dutch has a customer for life

Professional and honest. Dutch runs his shop with a rare code of integrity that makes this business a real pleasure to use. I have no concern when I bring my cars here that they will only receive the repair work the car needs and it will be done right.

Amending my previous review for two reasons:
1) Just got a call from the tow truck company, saying that they found my envelope with my estimate mixed in with the tow truck driver’s paperwork. So that was not A&M’s fault. HOWEVER…
2) I took my car elsewhere for a second opinion this morning and I was told that although my brake rotors & pads did in fact need replacing (as expected), my brake calipers & hoses were fine (contradicting what I was told at A&M) and I was quoted a price $ 300 dollars cheaper than A&M which just confirmed my suspicion that A&M was trying to use scare tactics and rip me off.

The best of the best! Honesty by auto mechanics is hard to find — Dutch and his team treat you like their own family and treat you with respect and honesty. I have been going to them for 6 years now, and will never stop. Just sit in the waiting room and listen to how they talk to customers — explaining how some work is not necessary, and what the best options are. If you want a reliable, honest and team with integrity, go see Dutch and his guys. Maybe just a hair biased since he lets my dog wait in the waiting room with me. :)

I have been taking my car to Dutch over the past few years and can say that he is absolutely an honest and reliable mechanic. He provides thorough explanations anytime that he finds something wrong with a car and gives you a couple of options for fixing the issue.
I go out of my way to bring my cars over to Dutch, and would recommend his shop to anyone who needs a decent mechanic.

Do you like things done the Old School way? Do you look for honesty, integrity, professionalism and skill in the businesses you deal with? If you need (and who doesn’t?) an automotive repair shop in the Charlotte area get to A&M Auto Service in Pineville. Mr Dutch Silverstein is the owner and I’ve never met anyone who knows as much about cars as he does. His crew of mechanics are highly trained and certified. Ductch was a commercial airline pilot for many years and knows what customer service should mean in the real world — not a slogan, but honest service you can rely on. If Dutch says it’s fixed you can bank on it. My 1999 BMW needs TLC. No one but A&M works on it.

A good mechanic is hard to find and Dutch is the best! I discovered him from a neighbor who is quite capable of working on his own cars. He takes his cars to Dutch when it is something too time consuming or difficult or he lacks the proper tools.
Dutch has the best customer service skills I’ve seen in the industry. He even called me back 6 months after I had transmission work done, just to see if I was still happy with the work.