Pinehurst Surgical

Everyone has been so friendly and professional, the interior is nicely upgraded and everyone was very attentive to my son when he needed a cast put on. Even when I called to make an appointment, the scheduler went out of her way to ensure I could get him in as soon as possible.

Excellent!!! Professional at every level of service. I was very apprehensive of my head surgery. Although fairly minor. Still! It’s on my head. Dr. Kilpatrick and staff really put me at ease. I walked in to the operating room and immediately heard the «Grateful Dead» on the radio. That’s pretty cool I thought to myself. Then the nurses also put me at ease with their kind words of encouragement. Kilpatrick was quick and to the point with the numbing and surgery. I was stitched up and out the door in 35 min. WOW!
I would highly recommend Kilpatrick and staff.

Were it possible to give them zero stars I would. I went in for a simple shoulder repair. What I got was a Dr and staff that did almost as much damage as they repaired! I’ll start with preop. I have good insurance, but apparently they charge a good bit more than my insurance feels in the normal rate. I just had abdominal surgery and owed a few hundred dollars. This? 2K after my insurance paid. no wait. It was before my insurance paid. Before I could even get my surgery they wanted all of it up front. I had to pester them to bring them down to a 50% up front /​6mo payment plan and they made me feel like a begger to dare ask for such a thing. I had Dr. Brenner who is top-​rated. He looked at my should for 5 min in his office, then handed me off to his people. The 1 hour appt turned into 4 as I waited for them to do tests. When I went in for an MRI I explained my dominant shoulder was frozen and I had a severely bad back (I’m disabled). I would need help getting into and out of the MRI. Rather than helping me she barked «You need to scoot further in» repeatedly. I finally yelled back for her to get my fiancé — an RN — in the next room if she couldn’t be bothered to help me get into and out of the MRI. Looking put-​upon she finally helped me — mumbling under her breath. The surgery? They medicated me and then had me signing release forms. Afterwards there were 10 of in recovery w 2 nurses running around. My fiancé just told them to tell her want needed done and she’d handle it. When we got home, one opening on my back was pouring out fluid. We peeled off the bandage to find they had tried to staple it twice and MISSED both times. In fact they missed on several wounds. My fiancé used steri-​strips to close the wounds. My biceps was horribly bruised. Two surgical nurses (friends) informed me they has STRAPPED ME DOWN FAR TOO TIGHT and cause two huge hematoma’s to form. They waited 14 days to check the wounds and remove the staples — usually done 8 – 10 days. By the time they released me to PT the shoulder had started to refreeze. The bruising on my biceps — in spite of us icing it — was huge and hematoma’s hard and tender. My PT guy told me the same thing. Straps too tight. Told me they had done horrible damage. My recovery would be twice and long and twice as painful. Still in PT. Getting better. If you want to be treated like a number… a check-​book. Then go to this money-​printing machine. They appear over-​worked as they crank out assembly-​line medicine. The Dr? When I asked about the staples and the bruising etc, he dismissed all of it. I told him I knew the bruising was from the straps being far too tight. He said it was simply drainage. The shoulder repair? He cleaned out a mess with bone spurs and a wretched bursis. I expected him to fix the bicep tear and rotator cuff tear. He said it was not severe enough and he’d do more damage if he touched it. My should has been looser so that is good. But. The damage to my arm and the inability to close the deep wounds (simple pre-​op and post-​op stuff that can kill you with infection when done badly) lead me to believe that some second-​stringer did terrible pre– and post-​op work on me and my Dr was left to try to explain it away. I have no plans to go here again and I would advise anyone else to stay far away.