John M Fessenden, MD

I was referred to Dr. Fessenden’s practice by Fast Med Urgent Care. I had finally broken down after days of pain and sleeplessness and tried to get help. Fast Med couldn’t help because I needed a minor surgical procedure, so they called around to local doctors and Dr. Fessenden said he could see me immediately. I left Fast Med and went directly to Pinehurst Surgical Clinic. Keep in mind I had already been poked and prodded in the most private of places for a few hours and been in constant pain for days.
At reception they had no idea who I was. They don’t believe I’m expected. They call the doctor’s office… and the receptionist there has no idea who I am. I call myself… same story. Not 15 minutes ago I had listened to the PA at Fast Med give them my name, DOB, phone number… even my insurance provider.
So I left. Without treatment. Without even getting to see the Dr. I did get a phone call back later apologizing for the confusion and could I come back that afternoon. No thanks.
Overall, the whole experience was dehumanizing, disheartening, and wasteful. If I’m going to be in pain I’d rather do it at home then be treated like that. And no way in hell am I going to reward this business with my patronage. This isn’t what medical care is supposed be like, people.