Pine Castle Post Office

I try really hard to keep my number of two-​star reviews higher than my one-​stars, which is difficult because a two-​star is really a condemnation, but when I really want to condemn someone it’s off to the one-​stars. Post offices make for excellent recipients of two-​star reviews because a.) they are always way to busy to be a good experience and b.) they don’t seem to care.
Pine Castle, as with most other post offices, is unthinkably busy any time you might possibly want to go there. Your second best bet is to show up immediately at 8:30 when they open. Your best bet is to buy postage online and hand the package or letter to your carrier. Or just drop it off at the office and leave without standing in line. The latter will anger the 25 people in line, but in my mind it’s worth it.

Since December of 2014 two packages have gone missing, The key for the delivery box was left in my mail box, yet no package. I called and spoke to Moses, he made a promise to check and call me back, that was December before Christmas, (Still waiting)
I keep getting mail for strangers and now another package has gone missing, and of course no one knows where it is. Every time I call the same useless employee answers the phone.
I am really tired of things going missing, I never had these issues before when I lived near the Kirkman Branch.

They have some good people working. The blonde lady Joanie and a few others are good people. I have seen them go out of their way to help if you talk to them one on one.
Things that could be better, If management could be more bubbly or helpful. The manager I met seemed like she was looking for a way to get me out of there. When I introduce myself, it would be great if you could give your first and last name.
It would be better if you could give some one a business card WITH A NUMBER or EVEN AN E-​MAIL THAT GETS ANSWERED. Telling me to call to a public number that rarely gets answered leaves a lot to be desired.
With the Pine Castle Branch being on S. Orange Ave and the Sun Rail almost across the street, the traffic has made it so bad I try not to go there during regular hours.
That little post office has grown tremendously since I have been here in 1981. So has traffic and so has some problems.
My route carrier does a good overall job. They get slammed. Here is an idea.
More people are using e-​mail and paying bills through e-​mail. Why not have the USPS review becoming a internet provider. Get with it USPS. You could have an OPTION for a USPS .Com address to deliver your mail.
EX: 2112 Mcphearson st
. There is a way to do it if you really want to save time and money. You can still have personal delivered mail. This option has so many advantages.
You can even get a receipt acknowledging the email too. E signatures are becoming acceptable.
If Brighthouse and AT&T can do it, you can. The advantage there is if some tried to hijack my e-​mail it could be a federal offense too.
I’m not trying to bash anyone here. I know you have a tough job. There are other options as to how to handle some things.

It is not my post office of choice, but it gets the job done.
The automated machine in the lobby is usually what I use to get in and out quickly. I wish they could just stick those automated machines in Publix to make everything more accessible for people.

Terrible. Last Christmas they lost several packages we planned as gifts. The mailman stated he left them in the security box but the box was empty. We contacted the supervisor, Moses, who promised to look into it. A few days later they lost yet another package! Moses does not return calls, so we were up shit creek.
Then, a few months ago, we started getting an alarming amount of mail addressed to a stranger. Again we contacted Moses, he promised to clear things up. He didn’t. between my wife and I, we spoke to Moses in person or on the phone about this issue five times! Several months went by and tons of effort on our part before we found the addressee on our own. Still, to this day we get mail addressed to this person.
Wonder why the post office is losing billions of dollars? With people like Moses in charge, it’s no mystery.

This post office has probably been open here since the dawn of Orlando. I usually end up visiting here around lunch. (oh boy)
Most times this facility is staffed adequately if you can deal with 10– 20 minute waits. Today, there was no wait. Walked right in and up to a «teller»! Perhaps today s a good day to purchase a Lotto ticket too?
For years now I have tried to get a perspective of the expected volume of patronage on a given day and well, there is no way to tell how «light» the lobby will be any given day.
The counter help has always been either nice or at the least accommodating. For a monopoly, this branch isn’t too bad. Always plenty of supplies and lobby (and parking lot) have always been large enough to handle the worst of volume days.