Secard Pools & Spas

WHOO-​HOO!!! So we wanted a swim spa, did tons of research and ended up going with Secard Pools in Pico Rivera. Why?!?
*Greg is just awesome– straight up, honest, not a pushy salesman, very helpful and knowledgable. He helped us on the process from A-​Z and made it as easy as possible! TRULY just honest, kicked back straight forward good customer service. His team Rudy and Jasmine were also super helpful.
*The in-​house crew is fantastic– I worked with Eileen on coordination, spoke with Harmony, and even the delivery team led by Hans were just awesome carrying that bear of a spa in, and even though I felt guilty asking– they repositioned that beast «just right» for my super anal-husband’s expectations (OY!) I believe it was Geronimo who did the initial site inspection– really good guy as well.
Coleman swim spa 14×8 foot is what we went with, it’s AWESOME. The river jets current are MORE than adequate, and if you lift your legs they’ll carry you around– more fun than expected –ha! The LED lights are really nice– love the changing colors– they add a cool ambiance, perfect for a night swim or kick back in the seats. The built in radio is a total bonus — eliminates need to take out or wire up, and you can plug in your iPod or MP3! The hydrostreams are these cool shooting arcs– fun, and adjustable! The stair case that came with it is stable and steady –not slippery or wobbly like a ladder, tthe cover has 8 locks if you’re a safety freak like me The cover is well made and looks like it will last– so bulky– so if you don’t have to worry about pets or kids, consider a solar cover.
We went other places and did tons of research– but went with Greg and Secard and would absolutely again– although, we only need one swim spa! Ha! We went to Corona to a huge show room, but Greg and his crew beat the prices for the comparable spa. The delivery was much better as well. LifeSpas wouldn’t even give prices over the phone– insisting on an in-​house presentation, like a time share. It would have been at least a 2 hour drive– but their agenda mattered more than our needs, so we didn’t even bother.
Advice: PREP first as needed if going swim spa– we upgraded our electrical panel, had to have a cement slab put down– which Greg lined up for us. I’d wasted a bunch of energy contacting lots of cement contractors, should have skipped it and gone with Greg first. If you”re tall– get the deepest spa possible. I haven’t used the exercise tethers yet but hope to soon.
Supplies– so I’m a major bargain hunter and found Secard carries what we need for cheaper than even Amazon! Example pool shock 2lbs at Secard for just about $ 7 but $ 24 – 44 on Amazon. So– your follow up needs can be taken care of at Secard as well. Not to mention– the business has been there for decades– that doesn’t happen with bad service or products.
Maintenance – VERY little! Chemicals take about 15 minutes every couple weeks. When it was really hot in the fall we had to do a shock and wipe down the sides. I spend more time deadheading flowers in the yard. The cover keeps stuff out well.
Former ER nurse here, I absolutely insist on safety first, we went with Kings Pool Fencing, and worked with Stephanie and Zac, Darcy — really did a fantatic job on the install.
Stephanie even texted with me at odd hours to answer questions and make it happen. Other companies wouldn’t consider less than 30 feet, like ours.
Bottom line– I wouldn’t go anywhere else but Secard in Pico Rivera– for above ground or swim spa pools to jaccuzzis, chemicals and supplies — Greg was fantastic– as were everyone who we dealt with. Can’t go wrong!

Greg and his staff here at Secard Pools in (Pico Rivera, CA) have the best customer service. Whether during the construction process, before and now even after completion of our gorgeous backyard getaway they have never hesitated to be quick to answer any of my questions/​solve any problems in regards to my pool, equipment, maintenance, etc. THANKS ALOT GREG & SECARD POOLS!(:

I wanted to thank Greg and his staff at Secard Pools for their excellent customer service. I had been searching for a particular part for my spa, and Secard was the only place i found that not only had it in stock, but was open at 5 pm on a saturday so i could go pick it up!
I will call on Greg and co. again in the future for all my pool and spa needs. Thanks again guys!

«WOW» This place gets an A+ for customer service! I had such a hard time looking for this pool and Greg their manager was so so helpful and found it for me. Greg thank you for making this happen for us on our thriller film shoot! Thanks again Secard Pools you guys «ROCK»!

Greg and the crew at Secard Pools and Spas are awesome! The selection at the Pico Rivera store is great, they carry various spas for each individuals tastes & needs. Our purchase and experience working with Secard was pleasant, installation of our spa and gazebo was quick, yet thorough. We’re enjoying every moment in our new spa. Thanks!!!
Secard Pools and Spas ROCK!!!

If I could zero stars I would!
I came in on Monday June 15 at around noon with my 5year old daughter because I wanted to purchase some chlorine tablets and inquire about a filter for my above ground pool and instead of going to Walmart or homedepot I decided to visit Secard Pools in Pico Rivera because they are the «experts». When I came in the store was empty and i went up to one of the employees (didn’t catch his name, had a goatee) and asked him about chlorine tabs and seemed careless to help me. I asked him if they sold test strips and his answer was «yes» that’s it ! Didn’t seem easier to help me at all! I then asked «how much and he gave me the price, and again, a blank careless stare! I will be taking my business elsewhere, somewhere where they actually care about my business. I believe that it shouldn’t matter if I came in for a small pop up pool purchase or a gymnasium aquatic center pool, I Am a customer and that guy was very unprofessional that needs further training.

Greg, and his crew, managed to fix my pump that had locked up. What could have been an expensive, turn out to be a reminder, that there are still honest people, who provide great customer service

I totally recommend Secard pools for pool owners. The customer service is one on one and provide you detailed information on your pool.
I went to Leslie Pools and unfortunately the employees do not have any knowledge and are unable to provide you advice or parts for your pool.
Thanks Secard my pool looks fantastic!

…a Secard competitor 1 mile from my house in Monrovia tried to sell me the same cleaning products for $ 300. So I went to the Secard Pico Rivera location 10+ miles away and bought the same products for $ 75.00! Thanks Guys, it’s worth the drive from now on!!!

Greg and his staff are exceptional with their work and craftsmanship in the construction of our backyard oasis.
Even though there were some manufacturing delays, Greg and his crew came through and managed to complete our swimming pool with attention to detail, has made all the difference.
We definitely recommend them for anyone looking for an affordable but quality pool.

Although I had already purchased my pool before visiting Secard, they have not disappointed in the fantastic customer service. They have been there to guide me every step of the way with the cleaning and balancing of my pool. I never feel like I am being «sold» anything but rather that they give the advice for free and I purchase the items I need. I’ve even had other pool stores send me to Secard when they didn’t feel that they could answer my questions. There are pool stores closer to my home but they cannot touch the level of service I’ve received at Secard!

This review is for the Islander Pool as well as Secard. We have had our pool for about 9 years in the San Gabriel Valley. Greg worked with us on the original installation and is still there today and did a great job. However, I want to point out the maintenance items for prospective buyers. They have demos in the front of this store for you to check out.
Installation
Keep in mind the schedule related to the liner and labor. We waited an additional 4 months because the liner wasn’t stocked for our installation. Labor was straight forward but does require excavating and wood frames built and sand shaped. You get a good training session after installation.
Vinyl Pool
Soft vinyl pool, no scrapes, feels great. However it does take a beating from the sun and we have changed our liner already once and I have to do it again. Each liner replacement is around $ 2,000. I have also changed out the pump in the past and looks like I will have to do it again. The sun did a number on our pool the last few years and it has eroded and started separating to reveal the foam underneath it. I had to patch several areas of the liner this season but it needs to be completely replaced now.
We bought the underwater vacuum originally, its not cheap and it didn’t work for us and never really worked properly. It often was stuck in one location. I manually vacuum now. I also bought a solar cover years ago and it did a great job keeping the pool warmer and debris out. After about 3 years, this cover also needs to be replaced due to the sun making it more brittle.
Chemicals
We treat the pool regularly, more in the summer swim season. We run the pump about 8 hours during swim season and 2 – 4 hours during the off season. You can’t drain this pool as the water helps keeps the liner in place and prevents it from dragging down.
Filter
The pool pool skimmer is at the top of the pool. So it only does a good job of floating debris. Anything that settles to the bottom will need to be vacuumed out as there is no skimmer at the bottom just a big soft vinyl liner throughout the pool. Cleaning the filter is a pain, after a while it gets harder and harder to put the filter back in and closed properly.
Costs
This is the main reason we bought the pool. Our cost was around $ 13,000 for our size and installation but keep in mind you will be spending around $ 2,500 in maintenance of the liner and pump every few years and these aren’t costs that the warranty covers.
Overall
Overall we like the pool, but starting to question the costs associated with maintaining this down the line versus joining a facility with year round swimming. Keep in mind the pool requires a lot of maintenance. We pay for the convenience and fun of having our own pool, especially with the SGV heat and the kids love it. So I guess there is that…

We had a great experience at Secard! We had been in the market for a spa for a few months but looking for the right one for the best deal. Greg was awesome! Very informative and no pressure. He was honest and showed us exactly what we were looking for so we finally bought our spa from Secard. Delivery was great as well. We had such a great experience that we sent our friends there who also bought a spa about 3 weeks after we did!

Great price, great spa, delivered two days after purchased! We love our new spa and use it daily. I’m very impressed with Secard Pools & Spas and would recommend them to anyone. Thanks, Greg for a good deal and fast delivery. My girl friend was surprised and loves it!

I had a beautiful above-​ground pool installed last year but ran into issues with the valves and pump over the year. Initially, I had issues getting it taken care of, but after Unilocaling my initial displeasure and cc’ing it to the company headquarters, Bob C., one of the leadership reps in the company spoke with me and had all of my issues taken care of.
Thank you for getting my pool up and running for summer 2014.
I WOULD use this company again in the future, as I now know their commitment to my happiness and customer loyalty extends further than the moment when they processed my payment! In this case, over a year, and I’m grateful.

I called in cause I bought a house with a Secard Pool and Allen spent 20 minutes on the phone explaining how to use the product. Thanks again!

Garbage. Bought a house with this pool. 3 years old and the vinyl is tearing everywhere. Company says i need a new liner that costs 2k. Lets do the math: 10k = 3 yr investment + $ 200 in aspirin. Headaches continues.. . Warranty covers nothing but seams. Wood around the pool has split everywhere and needs to be replaced. i rather pay to fill the hole than throw away any more money.

If you deal with Secard Pools you’ve come to the right place. We have
An in ground vinyl pool. It’s been replaced 3 times in the last 30 years.
The last 2 companies we dealt with left a lot to be desired. We spoke with
Greg, our 3^rd estimate, and went with Secard. The crew is on time and does
Great work. Greg was more than helpful. Greg explained every step of the way and delivered a beautiful fitted pool with an added bench.
We are more than happy with the service and quality of our pool liner.
Secard went the extra mile to make this experience the best. You won’t
Be disappointed. Quality customer service & a good product.

Omg we have been wondering how to clean our above ground pool for now two summers… the major retail stores are of no help. I remembered this pool store from growing up in the area and decided to check it out. Walked in and we were immediately greeted by a gentleman and answered are questions with ease. Advised us what we needed…(who knew all it took was chlorine) never pushed the sale… we still bought what we needed from him. Found out it was Greg the manager… awesome customer service and great help. Our family can now enjoy our backyard pool… thank you Greg! Hopefully we cam buy a huge pool from you soon! See ya when we need that pool cover!

My husband and I want to thank you for your help in our decision to purchase a home spa. When we first came into your store, we had no real idea of what we wanted; you gave us crash course in spas. Everything from styles, sizes, materials, optional equipment, and warranties. You encouraged us to visit other stores and do some research ourselves. No hard sell. We did just that and because of honesty and helpful information, we felt confident in returning to your store to make our purchase.
Your delivery coordinator called us the nest day to set up a delivery date and time. The following week our spa was delivered on time as promised. Your delivery people were the best! Over the spot where the spa was to be placed, we have a «Home Depot like» gazebo. The opening to the gazebo too narrow to slide the spa into. Instead of your men saying «sorry lady, call us when you’ve moved the gazebo», they unbolted and removed the side of the gazebo to accomodate the width of the spa and slid it right into place. In addition, they did this with smiles on their faces. They were fantastic.
We will be recommending your store to any friends and family members interested in purchasing a home spa. Thank you for making this purchase a pleasant and painless experience.