PetSmart

I’ve been bringing my dog here for the grooming services for about a year, all the stylist are really nice and make me feel comfortable leaving my dog in their hands… today especially, I went to pick up my dog and he slipped out of the leash, the stylist working on my dog Morgan took off running after him without any hesitation!!! I couldn’t thank her enough she went above and beyond to make sure my dog didnt get hit by a car… my kiddos would have been devastated but because of Morgan’s quick reaction she was able to get him out of harms way!

I am very pleased with the service provided in this location! Amazing staff and very helpful. This is the first time at this location (I typically go to the Alhambra location) and Milo, my dog and I will be returning. They don’t lie that they love what they do, team Pico is awesome, you have a really great staff here. Sandra, Priscilla our groomer and Ray were great! Totally recommending them to other pet parents.

I took in my baby taz to get groomed, I was nervous to leave him behind my groomer Sandra made me feel very welcomed and let me know that I could call her during his groom to know the status of how he is doing. Before I could even call to check on him she already called me to let me know that he did great and he was ready for me to pick him up! I will definitely will be going back

I called my vet after stupid PetSmart didn’t accept my dogs rabies certificate and they were oh so nice about it. I told them that I received the rabies certificate through a rabies clinic offered at my city, the girl told me nicely that they will accept it, however she wanted to make sure and wanted me to send a copy of it. I scanned the certificate and emailed it to them. She called me back within a few minutes of sending it to them and nicely said they accept it. I immediately scheduled a grooming appointment with them. From now on, this is where I will be taking my dogs! I will update and post a picture of my dog before and after grooming! No longer will I visit or buy ANYTHING from stupid ass PetSmart!

I am a regular customer here at Pico Rivera Petsmart and so far I have no complaints. My weimaraner dog loves it here. He pees and I don’t get hassled by the employees, I just get some wipes and clean it. The return policy is also awesome. I’ve returned dog food, stain remover, pee repellent and they always give me credit. The rest rooms are also clean and therefore they earn 5 starts.

These stars go out to the people that actually work in the grooming salon and don’t call out SANDRA. This has been the 3^rd time and i do mean 3 different times I have been called that my groomer SANDRA has called out. I know things happen but seriously this has been way to much. I was offered a discount by another groomer and was left a msg. Totally appreciate it. I believe jessica left and msg and was very sincerely sorry. Called back and spoke with pricilla. And they were both were great. Called back once more and spoke with simone. She was even sweet and sincerely sorry. Don’t think I would be going back for anyone else but them 3.

If I could give 0 stars to the grooming department I would! I took my dog in to get groomed on Saturday. This was his 2^nd time there. My dogs hair was really matted but it was the also matted the first time I took him. My dog is really friendly and just so sweet! I took him in and they explained to me the extra charges to demat him l, I was fine with it. Then the groomer came around to meet my dog and they were playing on the floor and he was loving all of the attention. She said it would take a couple of hours and he would be fine. Not 15 minutes later I get a phone call from petsmart saying I needed to pick up my dog asap. I got there and he’s only shaved on his back with hair still hanging on him. A different groomer tells me that my dog was stressing out and holding his breath, trying to bite her and he bit his lip. I couldn’t believe it! They told me that I would need to take him to a vet with a groomer because they could sedate him there. I left in disbelief with what they said my dog was doing. When I took him home I noticed that his hair was cut wayyy too close to his skin. No wonder he was stressing, they didn’t know what they were doing! I took my dog to the animal hospital on slauson where they did a beautiful job! My dog didn’t need to be sedated and they said he was a perfect angel! Do yourself a favor and stay away from petsmart grooming! Find somewhere cheaper where they actually care about your pet!

I’ve always had a good experience in this store, but unfortunately had a not so pleasant one a couple of days ago. I went in since I was trying to Price match Blue Buffalo bags to Petco, which they were significantly lower at Petco. Well I go to the register and pay, the young gentlemen was going to PM for me, but he needed the key from the manager. Anyways this lady comes over and rudely says «show me the price». I politely showed her my phone and she took it from my HAND and started scrolling up and down adding stuff to my car or idk wtf she was doing. I didn’t say anything, but this lady crossed the line. In my head I wanted to say something, but I just stayed calm. Anyways she said the PM price will be the price that was showing, PLUS $ 6 shipping! So petco had the food for $ 14.09 or cheaper don’t remember and she wanted to add $ 6 which made it $ 20 and that will be the price. She’s like «we actually have it cheaper ». I’m like why are you adding shipping charges? We’re not shipping the food to any store or my house. She kept arguing that was her price and basically said take it or leave it. I was furious and decided to leave everything. I called customer service a few days later and the representative I was speaking too said I was correct, that he didn’t understand why was she trying to add shipping charges to Petco price if I was purchasing in store. These people need to stop acting like the money is coming out of their pocket! Follow your price match and coupon policy!!! You are just a manager, don’t try to act all superior on me. DM will be following up with your store and hopefully this gets resolve asap.

I’ve been to plenty of petsmarts and this one by far has the best customer service! i drive the extra miles just because their staff is extremely helpful and willing to help with any questions i have about products. They always have the blue buffalo senior food for my pooch unlike the petsmart by my house which is always out. The manager Ray is very knowledgeable and gave me tips for my dog with anxiety.

First time taking my puppy here. Great experience. Jeasica was awesome and super friendly. Explained everything in detail to me and informed me of how my puppy behaves when I returned.

This is by far the nicest adoption facility I have ever been to. If you’re looking to adopt/​rescue, this is the spot. Awesome animals and awesome work by the spcaLA.

The service at my preferred Petsmart has been lacking a lot lately so I’ve been coming to this location more often now bcuz it’s closer. I’m not sure if there’s a new manager but the atmosphere, availability of items, and customer service are improving. The last few times I went in, they had everything I was looking for, the associates in the store offered assistance, and customer service was overall way better. Probably will continue coming to this location more often in the future considering it’s closer to home than other locations and the service seems to be improving overall.

So I had been taking my dog here for a while now, over a year I want to say. When I would go pick him up they told me, «he did great!» «He was awesome and did very good.»
The more recent times I’ve taken him, suddenly he’s a problem. (Some groomers that used to be there aren’t there anymore btw) So I would take him and they would tell me he wasn’t staying still, he moved a lot and gave them trouble. I couldn’t understand how he went from doing awesome to being trouble.
Every time I would talk to the groomer, this one female groomer always felt the need to put in her two cents, always stuck her nose in our conversation, which was SUPER annoying. My bf and I would get super frustrated and just got tired of it, oh and one of the last time we picked up my dog his ear was bleeding, gee! I wonder why he doesn’t sit still and gives trouble! Because they hurt him! After that, we said no more! We’re taking him somewhere else. Now I know why their ratings have gone down.

One of the BEST petsmart i have ever been too. STAFF IS ALWAYS ALWAYS greeting and trying to help me in anything i need. I just love this specific locations so much!

Do not take your animals here to be groomed! My friends dog was clearly hurt, scared, possibly hit or aggressively handled. Her dog was returned scared and crying for 3 days afterwards. The Pete Wenz looking groomer claimed her extremely friendly cocker tried to bite him 3 times and peed everywhere. Her dog never bites and likely because he hurt the dog. If you love your dog, don’t get them groomed here!!!

Thanks Petsmart for leaving my Dog Bandit perfectly Groomed!!! I will be back:) Hopefully I continue to get Great Service.!!

5 stars EACH to Sandra & Michael in the salon! I’ve been taking my Luna to Sandra for 3 years and haven’t had any issues, my dog does great and LOVES Sandra! Sandra always treats my dog like one of her very own which is very comforting!
Because Sandra also supervises the academy, I would send my dog from time to time. At one of the academies my dog was groomed by Michael, at first I was a little nervous about it but my Luna loved him too! He had positive feedback on my dog which made me happy!
Today I took my new baby into the salon, super excited for Sandra to meet my Sunny but it turns out Sandra was a little under the weather and would not be grooming Sunny after all. My mind was put at ease when I saw Michael and he said he would be grooming Sunny. Initially he told me he would be done in 2hrs, however he called me about 30m in and said it would take a little longer than expected as he wanted to take his time since Sunny was a little nervous. I was very happy with the communication because it definitely saved me the trip! Went to pick her up about 2.5/3hrs later and she looked GREAT! Michael had such positive feedback on Sunny just like my Luna!
You hear so many scary stories about how pets are treated by groomers but I’m so GRATEFUL that I’ve never had that experience with Sandra & Michael of Petsmart! As long as these two people are there, Petsmart in PR definitely has my business!!!

Maggots.
In the dog food, on the bags, and on the shelves. Needless to say my experience was disgusting. I just got my puppy about to weeks ago and fed him food from a bag that had a maggot in it. If he gets sick, I hope petsmart takes responsibility. You’re suppose to be a store that’s a haven for our pets yet have bugs and dirty shelves?! Shame on you. This location should be shut down!

So I’ve brought my dog here for a bath twice. The first time was fine. I wish I could say the same for the second time. It was an absolute nightmare.
Before they took him to the back they asked me if he had any behavioral problems. I was honest. I admitted that he was not at all aggressive or vicious, but I advised that he’s very hyper, rambunctious and curious. After all, he’s a Labrador. He’s 11 years old with as much energy as a puppy.
When I got the call to pick him up, I asked if he was well behaved. The employee was hesitant to answer and just said he was barking a lot due to the high volume of dogs that were present that day. She didn’t sound too happy with him, but I could understand why.
When I arrived, I said I was here to pick up my dog, mentioning his name, and 2 girls looked at each other. I took that as they were: a) finally happy he was leaving; and b) they were pissed off with his behavior.
The absolute worst part of the experience was when they brought him out. The top of his nose was red and looked inflamed. (See attached picture) I asked what happened to his nose and one girl answered, «ohh it’s because he was licking his lips a lot because he was very anxious with all the dogs. You know, like when you lick your lips and they get chapped.» Another girl proceeds to chime in and she says, «yeah yeah, he was licking his lips a lot.»
First of all, I’m not an idiot and I didn’t appreciate that bullshit excuse they gave me. Second, I’ve had my dog for 11 years and I know damn well his tongue does NOT reach as far as the top of his nose. Third, I would much rather have had them tell me the truth and if he scratched his nose on the kennel or something of the sort, then so what. I know he’s hyper. I know he’s curious.
This incident occurred a month ago and these are the stages of the extent of the wound. It was first red and inflamed when I first got him back. Roughly 5 days later, it proceeded to scab. After about another 5 days, the scab fell off. And now, almost a month later, the top of his nose is still bright pink and he grows no more fur there.
My dog is so very precious to me and I feel awful for having trusted someone else to provide care to him. It’s safe to say I will NOT be coming back here for anything. I’d much rather drive the extra miles to Rosemead where the staff is friendlier and won’t lie to you.
If you care at all about your dog’s wellbeing, do NOT take your dog here. Take him/​her elsewhere where you will definitely feel like your beloved pet is in good, caring hands.
Once again, I have attached a photo for reference of the wound on his nose.

Will never bring my pug here again!!! I truly believe she might have been hit reason being that the groomers claimed she was nervous and pooped everywhere. And I know my dog more than they do and I know for a fact if treated badly she would get nervous. Anyway I have taken my dog for baths plenty of times and I truly made the mistake of bringing her to this location I’m just disappointed after three calls to rush on the scheduled time given to us we were rushed to pick her up and after I specified them not to touch her again we were told that if they washed her a «third» time they would charge me. any who I definitely do not recommend anyone bring their pets here for a bath terrible customer service.
FYI. I don’t not even want to stare this place anything