Hertz Rent A Car

The only reason why I’m giving them a 3 is because they had great customer service. But their cars were ran into the ground. My first rental car tires were so bald and it was raining season, for my job I commute people so I had to trade for another rental the next day because it did not pass my works car inspection. And the second rental I got, was even worse, the brakes were screeching and grinding so bad, even pumping the brakes didn’t help. I didn’t bother to go back to trade AGAIN because I didn’t have the patience nor time to do so. Highly recommend a different location for a safe car.

DO NOT RENT HERE! Not only was the car unclean but the final amount was significantly more than what I was initially told! I was quoted $ 5.99/day after my insurance portion, the employee said the $ 5.99 was total after tax! When I returned the card I was charged significantly more, called the facility manager he was no help, he took my info. and said the regional manager would call me. Regional manger Adam said he agreed it was their mistake and would have the billing department correct the error, week later I check my credit card statement and they have not corrected the charge! I had to call all again, leave another message for Adam to call me just so he can say that the billing department denied my request! They agree it was their employees mistake but they can not correct the charge, but they can offer me a $ 100 certificate for a future rental! Now why would I want to do business with them ever again! Definitely will report to BB and AAA since they referred me here! Just seems that business such as this don’t realize that the cost of unhappy customers! Specially when the mistake was theirs!

Hey everyone–
I wanted to tell you something that, This place really terrible! why she lied me that, no fuel and i already paid for FULL and have to pay thousand dollars. I decided to report to BBB. I hope so this place need improve very serious!
She did not asked me that, for pay fee and why she charged me for 425 dollar and she did not tell me about it. What kinda she unprofessional like this! What a shame on YOU! I will keep it spread on my Facebook every day! Please DON’T come this place!!! this place really CREEPY and GREEDY plus filthy LIAR!!!

I’m sorry but the pico Rivera hertz is absolutely amazing. Hertz finally found the perfect team (employees). They are so helpful and always provide exceptional customer service. I use to rent from the whittier hertz and always felt uncomfortable going in there. I love renting from hertz now that the Pico Rivera location opened up. Thank you Lionel and Myra for always providing exceptional and quality customer service!

This please is very unprofessional I called and asked for a specific car and they said they would call me back within 1 hour never did I called the next day and I ask them if they had that car available the guy on the phone said no in less than one second I guess without checking never did he tell me I can get you the car or it would take a certain amount of time he just said no I don’t have it I said do you have anything in a sports car or can you get anything you said no looks like they don’t need the business so I’ll just go to enterprise this store needs training and some motivation some energy and better customer service

As a long time Hertz Gold Member I am glad that this location opened for business. When renting off airport you come to expect less, but here, that is not the case. Lionel the manager and Mayra, the counter representative, at this location are always prompt, courteous and generally helpful. Transactions are made painless and they really cater to customer needs. As an airport renter, I appreciate the personal touch and of course the lower prices. I would highly recommend this location for your car rental needs ahead of any Enterprise (I know them all) and even the other Hertz in the local area. Great job Hertz.