AltaMed Medical Group – Pico Rivera, Slauson

First time calling in for an appointment as a new patient, and they immediately accommodated within an hour for my 4 month old… who was very sick. They asked me to go in 30 minutes early, so I did, but it only took 5 minutes to get registered. After those 5 minutes I got called in and my son was seen by the doctor.
Great doctors and very nice staff/​nurses.
Parking lot is tiny! But that’s the only down part I had with my experience.

First timer doing this but have to give a great review to the experience I have had these last couple of days at this clinic. Never do I use my insurance because I’m never really sick, but on Sunday I went to the urgent care since I was feeling pretty crappy and thought I would be waiting for hours since its flu season. It was pretty busy but was taken back pretty quickly since they had a good rhythm going on. The medical assistants were extremely friendly as they were being very attentive to all the complaints I was having. Federico went above and beyond by informing me how much longer it was going to be and asked if I needed anything while I waited to get seen. I felt as if I was the only patient there with the great services they were providing me with. Few minutes later the PA Ayra came in and spend a good amount of time with me discussing all my symptoms and I never felt rushed or was told that I would have to come back again for another appt to discuss other issue. She took care of my problems right there and then.
Today I had another great experience as I injured my back on Monday night and was not seen in the West Covina clinic on Tuesday after waiting an hour. I called Altamed in pico and right away they squeezed me in for next day appt and accommodated me with my work schedule. I was taken back by medical assistant Araceli which was extremely friendly as I was afraid what was going to happened to me since I was in so much pain. She listened to me and gave me advice that everything was going to be ok. Dr yoo was amazing! very informative on what was going to be done and also made me feel that he actually cared and never rushed me while I asked questions. This clinic has been extremely great that I have now made them my pcp and will never go back to west co since they went above and beyond with their services. Definitely will recommend my friends and family to come here.

I cannot say enough wonderful things about the Slauson Altamed, or its employees. I have utilized the services of Slauson Altamed on a number of occasions, throughout the years, and my expectations have been exceeded every time.
This location pays specific attention to each one of their patients. Dr. Yoo and his staff are welcoming, courteous and professional. The facility is maintained in an immaculate condition, and the service is performed in a thorough and expeditious manner.
Most importantly, Aremith and Vivian who greet you and get you seen, go above and beyond to get you that priceless peace of mind. The quality from nurses like Federico is always excellent and, in each instance, they make it the best experience.
I highly recommend Altamed Slauson as the place to go, for any necessary medical concern, regardless of your issue.

To bad these other patients
Seem to be troubled with there service. I’m in my 60s have seen numerous different doctors over time.
I’ve had absolutely no problem.
Staff is very welcoming and professional, friendly and efficient.
Dr Carlos Yoo is the best dr i have ever seen period.
This is one Dr. Takes all the necessary time to know who you are and your history and medical needs.
I’ve had serious procedures done. Yes there is a authorization that is needed to be reviewed. It is expedited and its is done.
Best kept secret in altamed is dr carlos yoo. And all altamed staff from the front office to the nurses

No one EVER answers the phone!!! What is the point of having a phone # if you are never going to pick it up!!! I have literally waited for someone to answer for over 30 minutes on multiple occasions. Please somebody explain to me, what is your malfunction!!! So annoyed.

They are slow and unorganized… I been waiting to get an appointment this morning for an hour and half… no ever answers the phone… I thought making an appointment would be faster but I was wrong… I might as well went in and sat waiting for hours… it’s like a work shift… ridiculous Alta med staff get it together and answer the phone sometimes

*Keep in mind this is my first time doing this*
Unhelpful customer service, I waited in line for about 10 minutes and I left the line to ask a question about where to drop off ‘quest diagnostics’ and instead Asked me to get back in line as if the assistant couldn’t just answer a simple question.

Honestly I haven’t had a good experience with this office. I recently changed my son to alta med because his previous doctor would close too early and I wouldn’t make it on time. I made an appointment for him to get his shots and when I came in the office they told me there was no appointment that they couldn’t see my son. I was so upset I had to reschedule, I calledto confirm the appointment to find out the changed it now I have to wait another 3 weeks for my son to get his vaccines. I thought this place was more convenient since they are open until 10pm their appointment scheduling sucks. On the bright side the nurses inside are very friendly and nice that’s about as good as it gets. Not worth it though I will be changing my son to another Doctor

Horrible experience at this place! I waited for about an hour which was pretty good since there were 20 people in line before me and the physical assessment along with vital signs took only 10 minutes, but thats where everything good that happened ends. I waited for an hour in the room and to my surprise not to a doctor, but for a PA. I have nothing against PA’s, I know they are very knowledgeable and very helpful, but not in this case.
Melissa walked in for 2 minutes to diagnose one condition and had absolutely no clue how to explain anything to me. She walked out without telling me about the medication, side-​effects, how many pills per day or even how long before I should come back to consult if there were no positive results. It gets better, I get to the CVS to pick up my medication and it is not in the system. The pharmacist calls only to find out that Melissa has left for the day, the supervising physician is busy with other patients (completely understand), and nobody else can help me for the day (don’t completely understand)!
The next day I call in and the prescription says an ointment but I specifically remember her saying a pill because she had a technician come in to draw blood to make sure I wouldn’t have any liver complications with this pill. What a mess!!!
I’m off to get a second opinion as Melissa sounds clueless and inept.

Had a nurse visit. Simple lab work. I arrived 12 minutes early for my appointment and still Waited over an hour. Im not sure why they even offer appointments if their going to make you wait anyway. The front desk staff is loud especially when sharing each other’s gossip. Thats not professional.

I can’t thank the entire staff enough for saving me when I could not breath. I went in as a walk in and they seen me right away even without insurance. As an asthmatic it is a scary thing when you can not breath and dealing with rude people that only care about insurance is crazy. Not here though… from the front desk to the lvn & MA’s to Dr. Ontiveros it was the BEST care a person could ask for. Thank you so much for caring about me and being so kind!

I had an urgent care situation and came here. I did get seen right away. The clinic was nice inside looking inside.
I had some other medical issue and I wanted to the doctor to check me, but he just told if I had the following symptoms (which he stated) and just gave me a prescription for that. I hate when doctors don’t take the time to actually check you thoroughly before giving you a prescription. It’s like if I told the doctor, I’m really depressed, and then he’s like okay, let me prescribed you some prozac. It’s like saying, here’s your pill, next patient. A pill to solve all problems. I don’t like that.
I made an appointment like about a 2 months ago and I get a phone call 4 days before that the doctor wasn’t going to be there, so they ask me to reschedule. I was going to basically have to wait another two months. It’s not my fault I got cancelled on and I wasn’t even getting accommodated. The medical assistance in the front office are not too nice over the phone or in person. They seem like that have very strong personalities. You can’t be like that in a medical setting. You have to be warm, welcoming, and caring.
I scheduled an appointment at a different establishment somewhere else, got seen two days later.

AltaMed was assigned to me as my group from my insurance. Unfortunately AltaMed is the closest group location seeing as how I live in Whittier. My Biggest complaint is that the office mixes all their services in one office, in one waiting room and treatment rooms. So if I am scheduling for a well visit pediatric appointment we share the same waiting room for the urgent care patients which no offense are there because they are urgently ill, either no time for their health and have waited till they are disgustingly ill, or have no health care coverage and now are that ill that they are willing to pay cash.
I am sorry if this comes off as snooty but why would I want to be around these urgently ill people? Let alone my kid? The office is clean, parking lot is ghetto, employees are nice but seem and look like the only job qualification they have is that they’re bilingual which in this area demographically may be very important but when it comes to my family’s health care needs not enough. I was scheduled to see Dr. Yoo, who I never met because they sent in Dr. Perez who looked and talked like a meat head, later on when inquiring I found out he is a PA, Not to offend PAs I have seen some very good unMeathead types of PAs. oh yeah he walked into the room like chewing on food or eating something. Every single time I have spoken to a customer rep and have been told I will get a return call later that day or a return call from a DR with in 24 hrs I receive NOTHING.
So if you have ins. and pay for it and care for your health go somewhere else. If you do not have coverage and pay out of pocket or if your insurance sucks and you have no choice, this place might be for you.
I am calling my Insurance and switching to another group even if i have to drive farther it is worth it.

I like this place. Melissa is a kind compassionate doctor. The reason why I gave it four stars because I hate how long I have to wait every time. otherwise, it’s pretty convenient and I feel they do a good job for the most part. I would recommend.

Great doctors. People complain about the wait, but they don’t think about why they are waiting. It isn’t like the doctors are sitting around. No– they are helping their patients and are very thoughtful and helpful. I haven’t had a problem scheduling/​rescheduling appointments and I don’t mind waiting.

I had an appointment here last Friday at 3pm to get a flu shot. Since it was my first time at Alta Med, they asked me to arrive 30 minutes early to fill out some forms. After going to the wrong area, I walked over to the Urgent Care section and checked-​in.
I waited about 15 minutes, then they called me in and took my measurements, blood pressure, etc. Since there wasn’t a room available, I went back outside to the waiting room, then was called back in about 10 minutes later. The nurse went through some medical history about me and family background, then said the PA would be in to see me as soon as he was finished with the patient in front of me.
Another 10 minutes later, the PA came in and we chatted about any health issues and I was mainly there to get a flu shot. He recommended a Tetanus shot if I hadn’t had one in 10 years. I was ready for this conversation since the nurse suggested I get one if it’s been over 10 years since my last booster. I didn’t remember when the last time I got one, so I figured I should get one. The Tetanus is a 3-​in-​1 shot that also covers Whooping Cough.
After the PA left, Aricelli came back into the room and administered the two shots. I got the flu shot in my right arm and the Tetanus in my left arm (since it gets more sore and for two days). I made an appointment for some follow-​up visits, then that was it.
TIP: The parking is very bad here. A small lot and all the spaces are taken.
Xie Xie!

Love this place. Honestly everyone is very attentive and nice. All the nursing staff is great and the doctors are very cordial, specially Dr. Yoo, he really cares and is very knowledgeable. The wait could sometimes be long, but in reality is the same or worst everywhere. If you are the kind of person that gets impatient fast, get a PPO, I never had to wait more than 30 min, but I showed up before my appointment time. Overall this is the first time I deal with a doctor that remembers me and my chart, as well as my friends that come here too. Congrats! And happy «carnitas day»! ;)

I don’t know where all the negative reviews come from but this place was great.
I came in on a Saturday afternoon without an appointment. They called me in within 10 minutes. The whole thing took an hour. Shorter than some regular doctor visits with appointment. And everyone was nice.

Well I could give it one star but it’s Healthy Way LA so that means free and beggers can’t be choosers so it was a bit crowded, as a first time patient I suggest going a hour early. I showed up 30mins early for a 2pm appointment and wasn’t seen till about 2:45pm but the first time thing could have been a factor in that.
Tip: before going in make sure your healthy way la insurance has them listed as your doc before you go in, just call the insurance and ask and if it isn’t they can change it right away on the phone. I saw a lady didn’t have them listed as her PD and got turned away and told to call the insurance to change it. It’s easy
Making the appointment was easy and although the lady was kind cold on the phone making the appointment but when I went in the staff was ALL SUPER NICE.
The wait, ok, got called in 45mins after my scheduled appointment then after vitals were taken waited another 30−40mins in the room to see doctor washington (who had super nice hair, loved it) for 3mins and then she practically ran out. Seeming overly busy which is understandable but also off putting. Leaving me wondering if I was given the proper diagnosis and if i will have to come back again if problem persists so i can get the previously suggested referral from the ER doctor to see a orthopedist for therapy to which dr. washington assured was unnecessary. Only suggesting a certain therapeutic exercise.
I gave it 3 stars cause it’s cleaner then I expected and organised and the staff and dr. washington were all very nice. Also I didn’t have to fill out a new patient form, they just asked me the questions at the desk.
I will give it 2stars though if I have to come back cause my diagnosis wasn’t taken seriously enough that Im left not able to move my arm again. And I will demand a referral to a therapist for my condition.
So time will only tell…

When scheduling appointments, the people on the phone have always been incredibly rude, as if you are severely inconveniencing their life by asking the to schedule an appointment.
My daughter came here a couple times for being sick and once for a well check up where she got four shots at one time. As a former medical assistant I can definitely tell you this girl had no idea what she was doing and when my daughter was scared the girl seemed clueless about what to do next. I was holding my daughter on my lap and I was holding her arms to her sides and the girl chickened out at the very last minute which made my daughter even more nervous. She ended up calling this really large lady in who squeezed the hell out of my daughter’s arms and holding her face forcefully and another nurse to do the other two shots. I would have ripped my daughter out of the lady’s arms had there not been two people giving my daughter vaccines. Her poor arms were all red and sore afterward.
I was sure to tell the clinic that I was unhappy with my daughter’s treatment and they said there was nothing else they could have done because my daughter was too unruly. (Mind you, she’s never had issues with shots before. She’s not afraid of much at all. Usually the nurses in the past have been very kind to her and did it so quickly that my daughter barely even noticed it.)
I will never come back here again.