Only Results Fitness

I recently entered Only Results Fitness’s New Year New You weight loss contest at the encouragement of a friend who needed an additional team member. The concept is fantastic, but the execution was horrific. The owners I am sure are very nice people outside of their business, but are literally the least customer friendly business owners I have ever come across. I had a couple major issues with this gym. 1) When weighing in to start the contest, I wasn’t given my weight/​measurements, and when I emailed the following day, the numbers they replied with seemed drastically off (over 10lbs). When I questioned if they had the right person/​figures, I received an extremely snarky email back telling me «The number they had is the number they are going with.» Regardless I didn’t put up a fight, and figured it would work itself out. However when I went for my mid point weigh in, my starting weight was exactly where I expected it to be, so either they misread, edited the results, or mistyped it to me, but there was zero need for a snarky email back to me, the paying customer. 2) The entire contest is shrouded in mystery as to who is winning and where every team stands. At the mid point weigh in I inquired as to where teams we could see the standings, and they said we’d only find out at the conclusion. Other people may not have an issue with this, but for me, when I am in a contest, especially where I put up money for it, I absolutely expect to receive updates, even if only midway through so I know where my team stands. Having just the final standings leaves a lot of question marks in my mind as too the honesty of the contest. 3) For my final weigh in, I scheduled accordingly as per the rules for a Saturday (the day before Easter). My holiday plans changed however, and by midweek I couldn’t make any of the other listed weigh ins. After constant emails back and forth with the owners, they basically told me tough luck, if you can’t make your time, you will forfeit. I offered multiple opportunities to come prior to their first class of the day, after their last class, in between classes, or any other time frame. I changed my family’s plans to adjust to their schedule, if they could be a little more flexible and meet me earlier, which they could not do. When I asked if I could just show up early, and if they could take me then great, if not I’d leave. I was told if I showed up, I’d be escorted off premise. This really angered me, as I was not trying to do anything illegal or cause a stir, but simply get weighed in for my final time.
In conclusion, these owners are extremely difficult to deal with, and albeit I’m sure good people, clearly they do not get the customer/​owner relationship that exists in every business. As a sales employee myself, I understand the demands that some clients expect, and that was hardly the case here. There are many many gyms out there, and I would do yourself a favor and pass over this one, and find a way you can get in shape AND deal with people who get it!