Woodworkers Source

I hate to write bad reviews, but when you don’t make any effort to help a potential customer, it’s what you get. I’ve truthfully never stepped inside one of their stores. I cannot comment on the selection, lighting, or cleanliness of the bathroom. What I can tell you is that I was looking for a particular type of wood and block size. I thought it would be more efficient to email the stores directly rather than drive to their different locations and hope.
I used their website to find the email addresses of the Tempe and Phoenix stores’ managers. I sent them identical inquiries explaining exactly what I was looking for. That was on 2÷10÷16 and 2÷11÷16 respectively. I have yet to receive even a «thanks for the inquiry».
I won’t sit here and make claims that they were rude or ripped me off. That didn’t happen. I just didn’t get the information I asked for from either the local stores. That tells me enough.

Looked all over town. Found it here.

Come on. An awesome selection of hardwoods, and your typical plywood, if you so dare as to go that route. The staff in the front «office» through the guys actually helping you select the wood you need, and cutting the boards with state-​of-​the-​art equipment… Awesome. It is a woodworkers playground, wish they were open ²⁴⁄₇.

I’m not a 6,000 Year Guy
I believe our kind and our ancestors have had loving relations with trees, dirt and rocks for millions of years. Stepping into this place, a primal deliciousness, the perfume of woods and resins kicks off an ancient, comforting familiarity. Plus they have tools! Beautiful, pro level tools!
In my book, the wood selection is really varied, from North American standards like poplar, oak, maple, and birch to the tropical woods human lust for beautiful, strong, colorful cellulose fiber is leveling forests to bring to the stacks and shelves here.
There’s long, straight solid boards, veneered plywood, veneer sheets. There are discounted specials, scraps for a buck, short lengths for a few bucks and wood cut to desired lengths.
I had no. problem with customer service like so many others apparently had. I expect that if I got into a technical conversation about quality woodworking and the art of it, there’d be an encyclopedia of knowledge.
In my little black book of wood and woodworking, this place us on page one.

Worst customer service EVER. This is my second time here and my last for sure. Prepare to walk in and be ignored. thought I’d give it a second chance. I did. Very disapointed.

No clue as to what good customer service means. Small limited selection and HIGH PRICES. You can do much better through mail order.

I ust bought some wood from them online– what a nightmare! About 60% of it had knots, almost 35% of it was waste, which makes it #2 Common not Select as advertised. I contacted «customer service» fat lot of good that’s done. If you have any other way to get your wood — use it.

Not bad, Not great.
I’m what one might call an advanced amateur so my woodworking needs fall between super basic and slightly esoteric.
Not the best in customer service. Goodish selection when you need something and can’t deal with ordering it online and waiting for delivery.

Why are most of the great places so far from home.
If customer service was food, these guys would be Limburger cheese. Three times I have been here and three times I received neither a hello nor a «may I help you?»
Last time there I spent about 20 minutes there looking at various things and couldn’t believe they were too «busy» to acknowledge me. There is always a stocky bearded man behind the counter. I think he has a Grizzly Adams complex. I asked him three questions in a row and his answers were no more than two words each.
No, I don’t know, and no. When I asked if they had 6000 grit sandpaper, he looked at me like I was from outer space. I did purchase two pieces of sandpaper there once. I thought I had cash but did not so I had to pay about $ 4.00 on my debit card. The guy looked at me like i just ruined his day. I was not expecting nor did I receive a Thank you or «have a nice day». It was almost a snobby atmosphere, like I was in an exclusive club I didn’t belong. Since they had no answers to any questions, I asked for a suggestion, he said to try another store. That advice I gladly took and have found a couple great places to go.
Bye bye, Grizzly!

Great place for woodworking supplies and advice. Friendly and helpful.